Rook Enterprises, Inc. DBA Victor Auto Body Works

5.0 (1,077reviews)
100%
590 Washington St,  Middletown,  CT  06457
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Victor Auto Body Works is the largest and finest auto body repair facility in Middlesex County since 1953. Our second generation family business prides itself on exceptional customer service and exceeding client expectations. In addition to a state of the art auto body facility, we also offer mechanical repair services, car sales and 24/7 towing services.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:00 pm
Tue 7:30 am - 5:00 pm
Wed 7:30 am - 5:00 pm
Thu 7:30 am - 5:00 pm
Fri 7:30 am - 5:00 pm
Sat 7:30 am - 10:00 am
* Holiday hours may differ.
Acura
Alfa Romeo
Chrysler
Dodge
Fiat
Genesis
GM
Honda
Hyundai
I-Car
Infiniti
Jeep
Kia
Nissan
Ram
Call
Email

Reviews (1,077)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for its exceptional service quality, professionalism, and attention to detail. Repairs are frequently described as flawless, with vehicles returned looking brand new. Many customers highlight the thoroughness of the work, including the use of OEM parts to maintain vehicle value. The complimentary interior and exterior detailing is a recurring highlight, often described as a wonderful and unexpected surprise. Communication throughout the repair process is widely appreciated, with customers noting regular updates at every step. While some repairs took longer than expected, customers acknowledge that delays were due to backordered parts or insurance processes, and that they were kept informed throughout. A few customers mentioned they would appreciate longer initial time estimates to better manage expectations. Overall, the shop earns strong loyalty, with many customers returning repeatedly and enthusiastically recommending the shop to family and friends.
AI-Generated from reviews written in the last 12 months
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"... only did Victor Auto Body repair my car perfectly, they even cleaned my car mats after a rough winter of snow, salt and mud. I stepped back into a brand-new ..." Read more
"Quality work with attention to detail on the parts ordered. Insurance company quoted off brand parts or recycled ..." Read more
"... what they're doing. Communication was excellent. Work was done to a very high standard despite this just being a work van. Vehicle was returned ..." Read more
"Their attention to detail and overall quality of work was exemplary."
"Staff is amazing and their work is second to none! My damage was repaired quickly and properly with zero headaches."
"Communication was consistent. The delay was due to the insurance company and not Victors."
"Great communication about the repair every step of the way"
"We were pleased with emails and messages letting us know where they were in fixing the car. They were sure to install ..." Read more
"Communication was excellent through every step of the process"
"Communication was clear and consistent"

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

I was very pleased with the service and the repairs done to by car.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Thanks for cleaning my messy car lol

Likely to Recommend

Repair Quality

Customer Service

Very good service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Patty was easy to deal with . An asset to the company.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Tyler was professional and I appreciated his phone call updates. My rear bumper looks good and I love the interior cleaning job! We'll done!

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Since this was my first auto body visit, I now know the questions to ask and how to prepare. I would use Victor's again. :-)

Repair Quality

Customer Service

Wished we could have used our car until all correct parts arrived and work was ready to start.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I’d advise giving the customer a longer expected waiting time, so that when the expected date for something to be completed and it is not there isn’t any animosity or frustration between both parties. Besides that I enjoyed the customer service and I know that victors mechanics and team did the best job possible.

Likely to Recommend

Repair Quality

Customer Service

Communication was clear and consistent 

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

I wouldn’t recommend anybody else

Repair Quality

Staff is amazing and their work is second to none! My damage was repaired quickly and properly with zero headaches.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

This is the second time my wife and I have worked with Patty on repair, plus we have now go frequently for oil changes. The team is great the place is organized we couldn’t be more pleased! Exceptional, exceptional work!

Customer Service

This is the second time my wife and I have worked with Patty on repair, plus we have now go frequently for oil changes. The team is great the place is organized we couldn’t be more pleased! Exceptional, exceptional work!

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

First time using Victor. Very glad I stopped by and met the owner Tyler. His staff is attentive and good to work with.

Customer Service

Great customer service.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

I always do

Repair Quality

Awesome service as always.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

They were great.

Customer Service

Patty called me when the parts were in, I got a ride to and from, very friendly and helpful.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Victors auto body did WONDERFUL!

Repair Quality

Wonderful!!!!!

Customer Service

Amazing. I worked with Patty the whole time, and she was helpful. She is not only knowledgeable, but she’s personable too. She let me know how the process works. She was very kind to my children and I, which is very important to me.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

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