Rook Enterprises, Inc. DBA Victor Auto Body Works

5.0 (1,082reviews)

100%

(860) 346-8800

590 Washington St, Middletown, CT 06457

100%

See Photos

590 Washington St
Middletown, CT 06457

Get Directions Website Email

Take photos and get an online estimate

Online Estimate

Schedule an estimate appointment

Book Appointment

About Rook Enterprises, Inc. DBA Victor Auto Body Works

See Photos

590 Washington St
Middletown, CT 06457

Get Directions Website Email

Take photos and get an online estimate

Online Estimate

Schedule an estimate appointment

Book Appointment

Victor Auto Body Works is the largest and finest auto body repair facility in Middlesex County since 1953. Our second generation family business prides itself on exceptional customer service and exceeding client expectations. In addition to a state of the art auto body facility, we also offer mechanical repair services, car sales and 24/7 towing services.

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Full Service Mechanical
Towing
Automotive Glass Replacement
Detailing
Paintless Dent Repair

Payment Types

Discover Card
MasterCard
Visa
Cash
Check
Debit Card

Languages

English

Hours

Sun	Closed
Mon	7:30 am - 5:00 pm
Tue	7:30 am - 5:00 pm
Wed	7:30 am - 5:00 pm
Thu	7:30 am - 5:00 pm
Fri	7:30 am - 5:00 pm
Sat	7:30 am - 10:00 am

* Holiday hours may differ.

Acura

Alfa Romeo

Chrysler

Dodge

Fiat

Genesis

Honda

Hyundai

I-Car

Infiniti

Jeep

Kia

Nissan

Ram

Call

Website

Reviews (1,082)

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Rating

1,056 Customers Rated

5 Stars

91.8% Complete

(993)
4 Stars

4.5% Complete

(49)
3 Stars

0.9% Complete

(10)
2 Stars

0.3% Complete

(3)
1 Star

0.1% Complete

(1)
< 1 Star

0% Complete

(0)

Customers say

Overall Customer Satisfaction

Customers consistently praise the shop for its exceptional repair quality, with many noting their vehicles looked brand new upon return. The team receives high marks for professionalism, friendliness, and knowledgeable staff. Communication throughout the repair process is a standout strength, with customers appreciating regular updates at every step. Timeliness is generally well-regarded, and when delays occurred due to backordered parts or insurance complexities, customers noted they were kept fully informed. The complimentary interior and exterior detailing upon vehicle return is frequently highlighted as a delightful surprise. A few customers mentioned vehicles took longer than initially quoted, and one suggested providing more conservative time estimates to manage expectations better. Overall, customers express strong loyalty and willingness to recommend the shop.

Select to learn more

Service Quality
Communication

"I highly recommend Victor Auto Body! They do excellent work, are professional, honest, and very knowledgeable. The quality of their work is outstanding, and they ..." Read more

"Not only did Victor Auto Body repair my car perfectly, they even cleaned my car mats after a rough winter ..." Read more

"... what they're doing. Communication was excellent. Work was done to a very high standard despite this just being a work van. Vehicle was returned to us thoroughly ..." Read more

"Staff is amazing and their work is second to none! My damage was repaired quickly and properly with zero headaches."

"Their attention to detail and overall quality of work was exemplary."

"Communication was consistent. The delay was due to the insurance company and not Victors."

"Great communication about the repair every step of the way"

"Communication was clear and consistent"

"... Auto Body Works was professional, efficient, and kept me informed throughout the entire process. My vehicle came out looking amazing-thank you all for a job well done!" Read more

"Communication was excellent through every step of the process"

Service Quality
Communication

Service Quality
Communication

"I highly recommend Victor Auto Body! They do excellent work, are professional, honest, and very knowledgeable. The quality of their work is outstanding, and they ..." Read more

"Not only did Victor Auto Body repair my car perfectly, they even cleaned my car mats after a rough winter ..." Read more

"... what they're doing. Communication was excellent. Work was done to a very high standard despite this just being a work van. Vehicle was returned to us thoroughly ..." Read more

"Staff is amazing and their work is second to none! My damage was repaired quickly and properly with zero headaches."

"Their attention to detail and overall quality of work was exemplary."

"Communication was consistent. The delay was due to the insurance company and not Victors."

"Great communication about the repair every step of the way"

"Communication was clear and consistent"

"... Auto Body Works was professional, efficient, and kept me informed throughout the entire process. My vehicle came out looking amazing-thank you all for a job well done!" Read more

"Communication was excellent through every step of the process"

Anonymous (Chevrolet owner) reviewed 8/31/26

Daniel (Ford owner) reviewed 8/31/26

Sandra (Hyundai owner) reviewed 8/31/26

kept me updated

Richard (Nissan owner) reviewed 8/28/26

Very helpful and great experience

Excellent service

Miguel (Infiniti owner) reviewed 8/28/26

Marlon (Toyota owner) reviewed 8/24/26

Thomas (Hyundai owner) reviewed 8/14/26

I was very pleased with the service and the repairs done to by car.

Kylan (Honda owner) reviewed 8/7/26

Thanks for cleaning my messy car lol

Robbin (Cadillac owner) reviewed 8/5/26

Very good service

Jeffrey (Toyota owner) reviewed 8/3/26

Patty was easy to deal with . An asset to the company.

Laurie (Nissan owner) reviewed 8/3/26

Jill & Steven (Mercedes-Benz owner) reviewed 8/3/26

Tyler was professional and I appreciated his phone call updates. My rear bumper looks good and I love the interior cleaning job! We'll done!

Lauralyn (Hyundai owner) reviewed 7/30/26

Since this was my first auto body visit, I now know the questions to ask and how to prepare. I would use Victor's again. :-)

Wished we could have used our car until all correct parts arrived and work was ready to start.

Marie (Nissan owner) reviewed 7/30/26

Tyquan (Chevrolet owner) reviewed 7/21/26

I’d advise giving the customer a longer expected waiting time, so that when the expected date for something to be completed and it is not there isn’t any animosity or frustration between both parties. Besides that I enjoyed the customer service and I know that victors mechanics and team did the best job possible.

Bob (Chrysler owner) reviewed 7/20/26

Communication was clear and consistent

Staci (Chevrolet owner) reviewed 7/9/26

Ken (Ford owner) reviewed 7/6/26

I wouldn’t recommend anybody else

Staff is amazing and their work is second to none! My damage was repaired quickly and properly with zero headaches.

John (Kia owner) reviewed 7/2/26

This is the second time my wife and I have worked with Patty on repair, plus we have now go frequently for oil changes. The team is great the place is organized we couldn’t be more pleased! Exceptional, exceptional work!

John Or Noreen (Cadillac owner) reviewed 7/1/26

First time using Victor. Very glad I stopped by and met the owner Tyler. His staff is attentive and good to work with.

Great customer service.

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Damage from hail storms is a common occurrence in some areas of the country but can easily be fixed by an auto body shop. In most cases, the shop will perform a process called Paintless Dent Repair (PDR) which can eliminate the dents without having to repaint your vehicle.

Rook Enterprises, Inc. DBA Victor Auto Body Works

Take photos and get an online estimate

Schedule an estimate appointment

About Rook Enterprises, Inc. DBA Victor Auto Body Works

Take photos and get an online estimate

Schedule an estimate appointment

Reviews (1,082)

1,056 Customers Rated

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0

Customer Service - 2.5/5.0 -

Returned Clean

Kept me Informed?