Rook Enterprises, Inc. DBA Victor Auto Body Works

5.0 (1,083reviews)
100%
590 Washington St,  Middletown,  CT  06457

Victor Auto Body Works is the largest and finest auto body repair facility in Middlesex County since 1953. Our second generation family business prides itself on exceptional customer service and exceeding client expectations. In addition to a state of the art auto body facility, we also offer mechanical repair services, car sales and 24/7 towing services.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:00 pm
Tue 7:30 am - 5:00 pm
Wed 7:30 am - 5:00 pm
Thu 7:30 am - 5:00 pm
Fri 7:30 am - 5:00 pm
Sat 7:30 am - 10:00 am
* Holiday hours may differ.
Acura
Alfa Romeo
Chrysler
Dodge
Fiat
Genesis
GM
Honda
Hyundai
I-Car
Infiniti
Jeep
Kia
Nissan
Ram

Reviews (1,083)

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Excellent service. Very pleased!

Customer Service

The servicemen were very friendly and answered all my questions.

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Job was immediately estimated - they stayed in touch at every step along the way and price was fair. Work quality was very good - can’t ask for more than that.

Customer Service

Returned Clean

My Experience

Likely to Recommend

Repair Quality

Outstanding service and craftsmanship !!!

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

You are all great at Victor A/B that is why you are our choice anytime we need something done. Professional and outstanding work. Thank you for everything! Happy Holidays to everyone at Victor’s

Customer Service

Top notch always!

Returned Clean

My Experience

Everyone was very helpful and professional from phone conversations to when I dropped off the vehicle. Will definitely use you guys again in the future if need be and we give you stellar reviews!!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

I have recommended them three times already since my vehicle was serviced there

Repair Quality

Tyler was awesome. He was honest, kept me informed of what was going on. Every step..

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Excellent service and experience

Customer Service

Returned Clean

Likely to Recommend

100% would recommend friends or family, I have no issues doing it now or later.

Repair Quality

Tyler Rook Rocks!!! I called Victor Auto Body after I previously dealing with three other body shops. I trust very little when it comes to my vehicle, and 7:30 in the morning I called and spoke with Tyler. Tyler is a blessing. I did ask me what time I could come to the shop. I told him is right now OK and he said yes so I drove over and showed up 15 minutes later. I let him know that insurance will be covering my vehicle. He assessed my vehicle and was very detailed in what the needs of the damage were. He also advised me he will do a two week turnaround time. Tyler delivered and came through on his word with the service and the turnaround time and my vehicle looked brand new for a 21 year-old Truck. Honestly, I was not expecting someone going over and beyond as Tyler did. As I was in the shop giving the keys to Tyler I was very assertive to the employees in the shop as well. All of them are very knowledgeable and kind. I did not know that this shop covers all aspects of vehicle repairs. It was heaven sent that I was able to go to the shop because I found a new trustworthy mechanic as well. And I can say that honestly, because I grew up with mechanics as a toddler from my father and brothers. However, my brothers are not here to service my vehicles, but I now have Tyler. I was able to talk to a friend that grew up in Portland/Middletown who knows Tyler and he too also recommends Tyler all in all I could rest my head and knowing I could trust Tyler and I feel like I hit a pot of gold, finding Tyler and the shop.

Customer Service

Trustworthy and honest Customer Service at Victor auto body Works. I listen to the employees with customer interactions in person or them on the phone which they are very knowledgeable, helpful and courteous. .

Returned Clean

My Experience

I have been using Victor Autobody since the 1960's for autobody repair and they continue to this day to provide outstanding service and cooperation. Thank you for your continued professional efforts.

Likely to Recommend

Repair Quality

Victor Auto Body is the best at what they do. Period..

Customer Service

Returned Clean

Likely to Recommend

I would 100% recommend this company to anyone who needs body work, especially because they fight for the victim when there’s an at fault accident

Repair Quality

Fast repair, looks good as new, personable and helpful crew, couldn’t be happier!

Customer Service

I felt personally taken care of and my experience couldn’t have been better!

Returned Clean

Likely to Recommend

Repair Quality

Very easy to work with and took the pain and anxiety of dealing with insurance & car repair away.

Customer Service

Exceeded expectations

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

The service was wonderful, car came back looking brand new. Fast and efficient, very nice people.

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Nice work

Customer Service

Returned Clean