Royal Automotive Group
Royal Collision center is a family owned repair center along with its respective dealerships. With 8 lines of vehicles including Kia, Buick, GMC, Cadillac, Land Rover, Jaguar, Lexus, and Mini, Royal has the expertise needed to repair your vehicle back to pre-accident condition. Royal Collision at the Auto Mall is also the only BMW certified collision center in southern Arizona.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0
Customer Service - 0.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 2.5/5.0
Repair Quality - 3.0/5.0
Customer Service - 0.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0 -
I would not recommend the shop based on this repair experience. This is a brand-new vehicle that was recently purchased from Royal Land Rover and had no scratches or finish damage when it was dropped off. I expected the vehicle to be returned to its original pre-loss condition, but instead it was returned with additional visible damage and defects. The upper tailgate still shows damage/swirl marks, and there are scratches around the Range Rover lettering and marks near the driver-side rear light area that were not present before. I have had other vehicles repaired here before with no issues, and this is my second vehicle purchase through Royal Land Rover, which makes this experience especially disappointing. Communication was also poor, we had to call for status updates, no clear completion date was provided, and there was no proper final 360 walk-around at pickup. The process lacked quality control, continuity, and proper customer handoff.
Repair Quality - 0.5/5.0 -
I am dissatisfied with the quality of the repair. My Range Rover was repaired after being rear-ended, but the vehicle was returned with visible defects that were not present when it was dropped off. The upper tailgate still shows damage and swirl marks, and there are scratches/marks around the Range Rover lettering and the driver-side rear light area. The lower tailgate was replaced, but the surrounding finish and adjacent components were not restored to pre-loss condition. I am requesting the repair be reviewed, documented, and corrected.
Customer Service - 1.5/5.0 -
I am dissatisfied with the customer service and repair handoff process. My original representative, Tom, left during the middle of the repair, which created a lack of continuity and follow-through. When I picked up the vehicle this past Friday, Alfonso did not perform a full 360 walk-around inspection with me before releasing the vehicle. After pickup, I identified visible issues that should have been caught during a proper quality control inspection, including damage/swirl marks on the upper tailgate, scratches around the Range Rover lettering, and marks near the driver-side rear light area. The vehicle should not have been released as complete in this condition.
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 3.5/5.0
Customer Service - 1.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Royal collision did an excellent job fixing my 2020 Sonata. They did the work within the timeframe that they stated they could. And I 'm extremely pleased whit the outcome. I would recommend them for anyone who is looking to have their vehicle repaired.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.0/5.0
Likely to Recommend - 2.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 2.5/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 0.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Everybody is extremely friendly and the make it known that they are working to do what’s best for you! Very welcoming environment that makes things very easy during a somewhat frustrating time.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 2.5/5.0 -
5 job is not finished !!!!
Customer Service - 3.0/5.0 -
Rough start the first estimator would not call back and 3 weeks later found out he did not work there anymore, so if I had not called who knows how long I would have waited
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 3.5/5.0 -
Estimator gave us misleading information in terms of how long repair would take and when estimate and vehicle would be ready
Returned Clean
Likely to Recommend - 2.5/5.0
Repair Quality - 2.5/5.0 -
My contact Tom never returned any of my calls. It also took over two months to get my car fixed, apparently not enough techs. And when I finally picked it up The A.C. Wasn’t working so I had to leave it there another day to get it fixed.
Customer Service - 2.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Great work. You should not charge 3% for using a credit card though. Repair great! Billing/payment not so much. Thanks
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
I always have Royal GMC perform all work on my Sierra because it is always exceptional.
Repair Quality - 4.5/5.0 -
The caliber of work was outstanding as usual. The only improvement would be the status updates should be provided more frequently to enable coordination of picking up the vehicle at completion.
Customer Service - 4.0/5.0 -
Call backs on repair status would be very helpful.