Royal Automotive Group
Royal Collision center is a family owned repair center along with its respective dealerships. With 8 lines of vehicles including Kia, Buick, GMC, Cadillac, Land Rover, Jaguar, Lexus, and Mini, Royal has the expertise needed to repair your vehicle back to pre-accident condition. Royal Collision at the Auto Mall is also the only BMW certified collision center in southern Arizona.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
I was very impressed with all the people I dealt with The work done on my BMW is flawless.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
We are so satisfied with the quality of the work done on our car. We were very impressed by how awesome and attentive the staff was. They had excellent communication skills and kept us up to date on our vehicle.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great customer from the reception (Karla) to Louis who kept me updated throughout the who process which I greatly appreciate. I would highly recommend Royal for any body shop on vehicles.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
More communication would have been nice
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Tom and Carla were wonderful to deal with. Great service and did a fantastic job. Looks better than new.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
We appreciate the continued communication on the progress of our vehicle. It's never fun getting into an accident and being without a car. The whole team at Royal Automotive was a pleasure to work with throughout the process. We appreciate Luis for keeping us informed while our vehicle was being repaired. He was always quick to get back to us and very knowledgeable.
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I have brought my vehicle there twice for repairs. I have always received professional, polite, accurate, service from Royal Collision (auto mall). Special shout out to Carla (front office) and Luis for overseeing all repairs! Oh and the paint job...perfection! This type of service doesn't just happen, this team works hard to achieve these professional results! Thank you.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Great work and an absolutely amazing staff. Thank you Tom and Carla.
My Experience - 5.0/5.0 -
I’m very happy! You did a great job and finished early. Thank you so much. Mucha’s gracious!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
repairs took five weeks vs one week estimate. insufficient feedback on status of work - twice told car to be "ready tomorrow", then no updates for several days - only when I initiated calls. repairs very satisfactory.
My Experience - 5.0/5.0 -
Luis Camargo and the team at Royal Collision is by far the first and only auto body repair shop that I was not only satisfied with but actually was impressed by. I tend to like to hold people accountable because most people don't hold themselves accountable. Not the case here. Luis holds himself and his work to a high level. I am impressed by his work ethic.