Russ Darrow Collision Center of Milwaukee
State of the art including down draft, heated booth, Axalta water-borne paint system, Blackhawk frame/unibody realignment rack, Hunter suspension alignment rack, MIG welder, Squeze type resistance spot welding for factory welds, Nitrogen urethane welder, lifetime warranty, loaner vehicles available.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- On-Site Car Rental
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:00 pm |
| Tue | 7:30 am - 5:00 pm |
| Wed | 7:30 am - 5:00 pm |
| Thu | 7:30 am - 5:00 pm |
| Fri | 7:30 am - 5:00 pm |
| Sat | Closed |
Reviews (58)
- Sort By:
- Newest
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great service
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 1.0/5.0 -
Too expensive. Kind of rude.
Repair Quality - 4.5/5.0 -
The repair was great. Looks perfect. Whatever you washed the interior of my car with smelled to high heaven. I dropped it off still smelling like new car, and picked it up reeking of what can only be described a men's aftershave. And there was no reason to wash the interior anyhow. There wasn't a speck of dirt anywhere. Just weird. I purchased several different air fresheners until I found a mild one that also did the trick of getting that horrible smell out.
Customer Service - 3.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
They did an amazing job.
Customer Service - 5.0/5.0 -
They were polite
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Marty and Bethany went above and beyond to make sure that everything was done correct. I was experiencing some issues after picking up the car and Marty took care of it. Even picked me up and dropped me off to and from the dealership.
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0 -
Martin was friendly and honest. He finished the work earlier than expected. The only complaint is that although he got the paint code for the Jeep, the parts that were worked on is a shade or two off of the rest of the Jeep. I’m not blaming Martin for this, but perhaps the color match from the manufacturer is off.
Customer Service - 5.0/5.0 -
When my husband and I were finally in contact with the correct department, everything went quickly and smoothly. Everyone was very friendly.
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 1.5/5.0 -
No attempt to inform customer of delays.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.0/5.0 -
Given the experience, I would likely go with whatever repair outfit my insurance company recommends. I didn't do that. I went with Darrow because they serviced my vehicle previously.
Repair Quality - 4.5/5.0 -
Work performed was good. Scheduling and timing was not so good.
Customer Service - 4.0/5.0 -
Receptionist is awesome, both on the phone and in person! I received the initial repair estimate on May 18th; repairs were finished mid-October - 5 months after estimate.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.0/5.0 -
The repair works seems like it was done well. I would tell people to get more than 1 estimate .
Repair Quality - 3.5/5.0 -
My biggest complaint about my experience was how long it took to fix my car. I was without a vehicle for 9 days.
Customer Service - 4.0/5.0 -
The receptionist was very pleasant. My contact for the sevice on my car was pleasant when I spoke to her, but I felt she could have kept me more informed on the progress. She called me once during the process.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Nice people
Returned Clean
Likely to Recommend - 2.5/5.0
Repair Quality - 3.0/5.0
Customer Service - 3.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 4.0/5.0 -
Overall quality work and expedient but wish there would have been more communication. Todd
Customer Service - 4.0/5.0 -
Same as previous