Russell Collision Center
Russell Collision is a family owned dealership collision center that has been serving the community since 1963.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0 -
Cause my experience wasn’t Topier don’t mean the next’s not . And also I’m not a hater lol
Repair Quality - 4.0/5.0 -
Only saying a 8 because how long it took and what I had went through. But I can say they did make things right and was a man of the word . For that I f**** with them tough frfr
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
My truck looks great. Glad to have it back.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 1.5/5.0
Customer Service - 1.5/5.0
Returned Clean
Likely to Recommend - 0.5/5.0 -
I explained what happened and why in a previous question
Repair Quality - 4.5/5.0
Customer Service - 0.5/5.0 -
They called me said they couldn't find my car, then called back 30mins later saying they found it where I told them I parked it by the entrance. The service writer and a man from the shop both kept telling me it would be ready certain days, which it never was. At intake I was told 2 weeks max, since they already ordered and had all the parts. Painting would take the longest time, being in stages. It was over a month, using a rental and maxed out my rental coverage. Numerous times my insurance called me, asking what the delay was. Once was told they had to order a clip they broke when putting the fender back on. The service writer, Chase, needs a class in customer service and honesty. He never even said thank you when I paid. I will never use Russell for anything ever again. I will tell everyone I know not to use them. I was lied to and had to have a rental 2 weeks longer than I was told that I would. Which costed me, my ins nearly $1500 for a generic, small uncomfortable car for someone in a wheelchair. Do better and get a different service writer. Never gave me call backs either. Never kept me posted, just constant lies and saying more time. I regret ever using Russell for anything, from buying, service and body shop.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 2.0/5.0
Repair Quality - 3.0/5.0 -
Had to bring the car back in several times.
Customer Service - 3.0/5.0 -
Couldn't reach the person I was dealing with at times. Didn't return phone calls or Messages.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great Job. Thank You
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I was very pleased with your services and thank you very much for the rental car and if I have any collisions in the future I will recommend you
Customer Service - 5.0/5.0
Likely to Recommend - 2.5/5.0 -
I would say the repair was done perfect. The communication was laging.
Repair Quality - 3.0/5.0 -
I was not informed of the reason the repair was taking so long. My insurance agent had to call to find out the reason.
Customer Service - 1.5/5.0 -
I called to check on my car. I was told that they would call me when it was done.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 3.5/5.0
Repair Quality - 3.5/5.0 -
The repair was very good. The repair time was very slow. The estimated time to complete the job was 4 days and it took 15 working days to get my car back.
Customer Service - 3.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
Does good work
Repair Quality - 5.0/5.0 -
Job was done properly
Customer Service - 5.0/5.0 -
Job was done to our satisfaction
Likely to Recommend - 2.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Spencer is the best!