Russell Collision Center

Likely to Recommend - 3.0/5.0

Repair Quality - 3.5/5.0 -

It took far too long compared to other appointments we have had there.

Customer Service - 4.0/5.0 -

The comment is there seemed to be more confusion about the repairs progress

Returned Clean

Likely to Recommend - 0.5/5.0 -

I'll be going elsewhere heaven forbid something does.

Repair Quality - 0.5/5.0 -

Pulled my leg for months about how it would take more than a day to replace a headlight. The week I threatend legal action. I get my headlight replaced that same week and under an hour.

Customer Service - 0.5/5.0 -

Constantly lying. No weekly updates.

Returned Clean

Likely to Recommend - 1.0/5.0

Repair Quality - 1.0/5.0 -

My color doesn't match, & is very noticeable!

Customer Service - 3.0/5.0 -

The younger man i dealt with is the only reason for the 6 if wasn't for him it would have been a strong 2!

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

We had great service and very fast to getting my car fixed.

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

very pleased with end results

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 2.0/5.0

Repair Quality - 1.5/5.0 -

How are you going to hear from me if you don’t call me ?

Customer Service - 1.5/5.0 -

How you going to hear from me if you don’t call me?

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 3.5/5.0

Customer Service - 4.5/5.0

Returned Clean

Likely to Recommend - 4.5/5.0

Repair Quality - 4.0/5.0 -

The quality of the work was good, the time it took and the multiple times I was told it would probably be ready and it wasn't was not good.

Customer Service - 3.5/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

So far so good

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 0.5/5.0

Repair Quality - 0.5/5.0

Customer Service - 0.5/5.0 -

worse repair experience so far

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 3.0/5.0 -

It took way longer than I expected.

Repair Quality - 2.0/5.0 -

My hood is uneven after the repair.:(

Customer Service - 4.5/5.0 -

Everyone was very nice.

Returned Clean

Likely to Recommend - 3.0/5.0 -

I would recommend for quality but with caveat that they apparently cannot complete on time as promised

Repair Quality - 5.0/5.0

Customer Service - 0.5/5.0 -

Customer service was lousy until I gor Mr. Russell involved which should have not been required.

Returned Clean

Likely to Recommend - 0.5/5.0

Repair Quality - 0.5/5.0 -

I was not satisfied at all. It took 3 weeks for my vehicle to get fixed did not get a call within the second week telling me about the status of my vehicle. I have taken it to Gwatney right down the road and had no problem.

Customer Service - 0.5/5.0

Returned Clean

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 3.5/5.0 -

As long as they don’t deal with Josh

Repair Quality - 5.0/5.0 -

Repair was done fantastic.

Customer Service - 0.5/5.0 -

Repair was done fantastic. My only complaint is with Josh being that he called the rental place and said we had picked up the car (Wednesday 11th) the since repairs were done when I wasn’t notified until Friday.

Returned Clean

Likely to Recommend - 5.0/5.0 -

Highly recommend.

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Josh was easy to work with, handled everything from other insurance company, & the collision center did a wonderful job on the repairs including a detail service.

Returned Clean

Likely to Recommend - 2.5/5.0

Repair Quality - 2.5/5.0 -

Not happy with the final results of my repair!

Customer Service - 2.5/5.0