Russell Collision Center
Russell Collision is a family owned dealership collision center that has been serving the community since 1963.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.5/5.0 -
Only because I don’t refer persons. I have a Nissan and would have preferred going to a Nissan body shop through insurance
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0 -
I rarely make recommendations, so that’s why I didn’t answer 10.
Repair Quality - 5.0/5.0 -
I just completed a survey and entered comments there. It was from Russell Service Center, but since I have not recently had service work done, I assumed the survey was on the work done at The Collision Center.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Friendly environment and accommodating
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 2.5/5.0 -
It was very difficult to get someone to answer the phone. Also when we would leave a message it was not returned . My husband actually had to go there just to get his questions answered since he couldn’t get a call back.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.5/5.0 -
They did a pretty good job, but I think they need to double everything before Customers pick up their vehicle.
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 1.5/5.0
Repair Quality - 2.5/5.0 -
Communication was horrible.
Customer Service - 2.5/5.0 -
Advisor I had never contacted me. He said it’d take a week, it lacked 1 Day from being a month.
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0 -
The repairs were fine, but there are other places in the area that can repair as well and return the car on time
Repair Quality - 1.0/5.0
Customer Service - 3.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0 -
No follow up, I am disappointed.
Repair Quality - 0.5/5.0 -
Joe was suppose to call me back from collision about the part they installed being damaged and never called me back