Russell Collision Center
Russell Collision is a family owned dealership collision center that has been serving the community since 1963.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 0.5/5.0
Repair Quality - 1.5/5.0 -
They broke a piece on my trunk and would not fix it
Customer Service - 1.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Joey and company were fantastic
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Met all my expectations and it was repaired on schedule and the car was very clean…..the crew at this center is VERY GOOD
Customer Service - 5.0/5.0 -
Good information and service
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent service & Josh was very pleasant, polite, and explained the process
Customer Service - 5.0/5.0 -
Excellent
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The only change I would make is the rental company called asking for me to bring the car back that day. I had not heard if my car repair was completed and it was already around 1 PM. I had to hustle around to get my car and take back the rental before the end of the day.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0 -
Not anymore after this experience, they told me they detailed my car and it was still dirty and my low tire light was on, they didn’t even put air in my tires. I have been getting service here for years, but this experience has changed my mind about them.
Repair Quality - 1.0/5.0 -
First of all. They estimate 3 weeks for my car to be completed. So I waited 3 weeks before I called to check on it. The person that answered the auto body shop phone was just really dismissive and I believe it was because I am a woman. I had to get my husband to go there in person to check on my car and after his visit they were more informative on the phone. They called and said my car was ready twice and the first time it was missing bolts and the second time the part under the front bumper was loose and the under carriage was missing some of the bolts and finally the third time it was finally complete the Wednesday after Labor Day. This is the worse experience I had with Russell Honda and I am very disappointed in their service. I have been a customer for quite sometime, but this experience have left me doubting whether to continue business here .
Customer Service - 1.0/5.0 -
They were dismissive until I sent my husband there in person. I am a woman, but I do know a lot about vehicles.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.0/5.0
Repair Quality - 3.5/5.0
Customer Service - 3.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0 -
It took a week longer than what I was originally told
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 2.5/5.0
Repair Quality - 2.5/5.0 -
I was told my repair would take max 3 weeks and it took 8 weeks. I called on the 6th week to ask for an update and i was told Service realized they would need to order a new sensor so it was going to take 1 more week. I was told a new sensor would be ordered since day 1. I picked up my car on the 7th week and not only they gave me my car with only 5 miles of gas left, but the next day the same sensor issues they had to repair resurfaced. I had to go back and leave my car for an extra week. Besides this, i have to thank Josh for always keeping me updated on the process.
Customer Service - 4.0/5.0 -
Josh kept me updated almost every week of the process.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Did a great and timely job.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Mr. Bradshaw was great to work with, he kept in touch with me all through the 3 week process of ordering parts & repairing my Acura. Thank you & your “team” Mr. Bradshaw
Customer Service - 5.0/5.0 -
See above ☝️