Russell Collision Center
Russell Collision is a family owned dealership collision center that has been serving the community since 1963.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0 -
Everything is great 👍
Customer Service - 5.0/5.0 -
We are happy ☺️ right now
Returned Clean
Likely to Recommend - 0.5/5.0 -
The repairs were good, but the absolute lack of communication and the frustration it caused will prevent me from being able to recommend Russell Collision Center to friends and family.
Repair Quality - 5.0/5.0
Customer Service - 1.0/5.0 -
The only communication between Harold Bradshaw at Russell Collision and myself was when I called him. I would leave voicemails for him to call me back, but would never get a return phone call. I would then have to call Russell Chevrolet and ask for the collision center, then ask the person who answered the phone if Harold was there just to be able to speak to him. When Harold was there (which seemed to be about 50% of the time) he would always tell me that the vehicle would be ready “by the end of the week”. However, Friday would come and go with no communication from Harold. As such, I would have to call on Monday, leave a message, then wait for him to return the call (which he would never do). Then, on Tuesday I would call again, get a voicemail, leave a message, then call the main dealership, ask for the collision center, ask for Harold, and amazingly he would answer (again when he was actually there) at which point there would be some reason as to why the vehicle wasn’t ready the previous Friday and I would once again be told it would be “ready by Friday”. However, Friday would come and go and I’d repeat the process all over again the following Monday. The only reason I put a 2 is because of the assistance I received from Joey Taylor, the collision center manager. After not receiving any type of communication from Harold I asked to speak to the collision center manager and was put in touch with Joey. Joey checked on the status of my vehicle and actually called me back to let me know why it was continually taking longer to complete the repairs. Joey also arranged for me to get a loaner car in the event that my vehicle wasn’t going to be ready when he told me it would be available. It should also be noted that when I dropped the vehicle off, Harold asked for my email address so that he could email me “any updates as [he] became aware of them.” I provided him with both mine and my wife’s email address. We never received a single email.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Absolutely
Repair Quality - 5.0/5.0 -
Excellent job and customer service was excellent also. It was a pleasure doing business with you folks.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
But will tell them to not deal with Josh
Repair Quality - 5.0/5.0 -
Repairs were great Customer service was poor
Customer Service - 0.5/5.0 -
Josh was beyond disappointing, finally complained to manger.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 2.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
SO FAR I HAVE BEEN PLEASED WITH THE SERVICE
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Nice people. Keep me up to date on progress.
Customer Service - 5.0/5.0 -
Same as last commit
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Harold was great!
Returned Clean
Likely to Recommend - 5.0/5.0 -
10+ would have been our choice
Repair Quality - 5.0/5.0 -
I was so surprised by the outstanding service we received at the collision center. Harold is a true professional!
Customer Service - 5.0/5.0 -
Same as last comments……
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 3.5/5.0
Repair Quality - 4.5/5.0 -
Repairs were beyond the expected date.
Customer Service - 4.5/5.0 -
Wish I could have been contacted more instead of me having to contact them.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great job
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Good service in all respects
Customer Service - 5.0/5.0 -
Good service start to finish