Russell Collision Center
Russell Collision is a family owned dealership collision center that has been serving the community since 1963.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
None
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0 -
I am not satisfied with the work
Repair Quality - 0.5/5.0 -
I feel that I’ve been a pretty good customer with Russell Chevrolet since I bought my truck there in 2014. I feel that they didn’t take care of me. I paid to have my truck painted on the driver side. The bed did not get painted. They just clearcoat it. You can still see the chip paint and I feel that they should give me my money back.
Customer Service - 0.5/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0 -
They drove me to enterprise to get my rental after enterprise failed to get me
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 1.0/5.0 -
Their customer service representative Harold Bradshaw is the worst person to have to help with customers
Customer Service - 1.0/5.0 -
Every time you will call and leave him a message it'll be a day or two before he get back with you which is very unprofessional when you're trying to see the status of your car
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0 -
My only complaint is that when they were done, the sis not check to make airw everything was working properly. Once home, i realized the back door on the driver side could not open from the inside. I had to drive my xar back over there for them to correct the issue. Thankfully it was a quick fix. They should have offered me something for the inconvenience. Some gas, car wash just something.
Customer Service - 4.0/5.0 -
Communication could have been better.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0 -
When my insurance called them close to closing the person on the phone told them to call back tomorrow. This would of gotten my next step started sooner. This was not the adjuster I have been working with.
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 2.0/5.0 -
This shop is very unprofessional, I got my bumper, head lights, and chrome on the front replaced and paid for by my insurance, I told Josh and the manager Joey I will like to keep my old parts numerous of times which they said it was ok and they only gave me my headlights and said the crew thrown away my other parts or in other word yall kept my old parts I was asking for..... not only that when my car was painted they did a horrible job taping the parts off. I have paint on all my glass windows where they wasn't taped off good...now after keeping my car 2 months I have to return it for you all to finish something that shouldn't have never happened plus its a hazy glaze when the sun is shining through my glass windows from the clear coat paint on my windows... I have runs and dips in my paint including trash and ect. If only I can turn back the hands of time, I would have gone else where and will never ever recommend you all to anyone for body work and I will never use yall again... I paid over 10000 for my car to be fixed correctly and I'm far from satisfied
Customer Service - 1.5/5.0 -
Customer services I had to call numerous of times when I was supposed to have received a call back. It would have been nice to get updated without me calling for an update. Other than
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 2.5/5.0
Repair Quality - 2.5/5.0 -
I have overspray of silver paint on my grill & head lights. Reported, still waiting a call to bring it in. Also was ignored about a rattle that I report both when 1st estimated & when I brought it in as scheduled, after I got it back, I realized the back seat was jammed & out of alinement. Reported again via phone call about paint over spray & the seat & told no way. Pay service to look at & if it had to do with the accident then they would look at it Well Russell had my van for a month shortly before the accident. I had never heard the rattle before. I bought it certified from Russell too. Thinking it could be possible the tow truck messed up something but I didn't hear a rattle until the accident. I'm an honest person who worked for Russell Honda & I care very much for the Russell family & crew. Not trying to do no wrong, but feel I was treated like I'm bad. The work they did was good! They all seemed very nice & I asked about the seat rattle & paint over spray . Now I guess I'm just a problem to ignore now to Josh cause he was to return my call twice already, about the paint but no. I will live with it. Sadly.
Customer Service - 2.5/5.0 -
I answered covering all issues inthe first question.
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
Quoted me $3.9k for all external damage which I have in writing. I thought the quote was high and commented to that effect and the guy doing the quote said he usually makes it high but will likely be less... weeks later I got a call and they raked my insurance for over $6k. I wasn't thrilled by this dishonesty and insurance fraud. Classic bait and switch scheme to get me to come in. Nonetheless, I just wanted my truck back. When I went to pick it up the the work was not complete or satisfactory. They missed a very visible dent, there was paint smeered on the step as well as many paint blemishes. There were scratches in the paint and the doors wrent flush. For over 6k thwy could have just replaces the doors abd the bumper! Horrendous. I asked for my deductible back but they refused. I have plans to take them to court soon. He had the audacity to tell me to bring the truck back so they could do more supplemental claims in my insurance! I had purchased the truck from there but will never do business with them ever again! Very dishonest abd disappointing
Customer Service - 0.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Good job
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Yes I will
Repair Quality - 5.0/5.0 -
Very good job and a fine staff. They kept me informed along the way. Great job
Customer Service - 5.0/5.0 -
Fantastic
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great as always.
Customer Service - 5.0/5.0 -
Great