Russell Collision Center
Russell Collision is a family owned dealership collision center that has been serving the community since 1963.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0 -
Would have given a 10 if it wouldn't have taken so long.
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0 -
The only reason I didn't rate this a 10 is due to how long the repairs took. This has nothing to do with customer service, however in the section about how long it took it didn't have a rating scale so I used this one. Thanks!
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0 -
I would never recommend anyone take there vehicle to them.
Repair Quality - 0.5/5.0 -
The worst service I have ever received. I will never bring another vehicle I own to Russell Collison. They not only lied to me about how long it would take to look at it but they never had a good answer when I called for updates.it was a fender bender and not a lot of damage and it took them a month to get my vehicle back to me. Highly unprofessional service. Would not recommend to anyone.
Customer Service - 0.5/5.0 -
Totally unprofessional, never could get a straight answer on updates.
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 3.5/5.0 -
Collision center did good work, but I think it was an unreasonable amount of time and I just wasn’t kept informed for reason for the delay. Seemed like the collision center did their work and sent it to Russell Honda for suspension work and it was forgotten. The wrong part was shipped,, additional parts needed for damage not initially appreciated. I get all that, but overall, took too long, I wasn’t kept updated, and the request to paint the door handle not addressed.
Repair Quality - 3.5/5.0 -
The repair to the bumper and to the wheel look very good. It took 6 weeks or so to replace bumper and repair damage to suspension, I had to call and keep asking status, only once did I receive a call regarding status of vehicle. Delay was attributed to Russell Honda repairing suspension and delays in getting parts. I did ask that my door handle be painted as it was chipping off. They could make a separate ticket, not associated with insurance claim that I would pay out of pocket. That did not happen. Overall though, the vehicle looks good, drives well, and pleased except for length of time for repair and door handle not painted.
Customer Service - 3.5/5.0 -
I had to keep calling to check on on the status of vehicle which was frustrating, although personnel was helpful and pleasant when I called. I should have received a weekly update.
Returned Clean
Likely to Recommend - 2.5/5.0
Repair Quality - 3.5/5.0
Customer Service - 3.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 2.0/5.0
Customer Service - 3.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
I experienced absolutely zero customer service. From day one when I called and y’all couldn’t find my car because it was at the service department I knew there was going to be trouble. After one month, I asked Joey for a loaner car which he denied. Harold then took over and was at least more caring from a customer service standpoint. I however still never received a loaner car. I was without a vehicle for two months and when I finally picked it up I wasn’t even offered so much as a free oil change for my trouble. I told Harold that I had purchased two cars from Russell but I would never ever return for even an oil change. We are about to purchase another vehicle for my wife and I will travel if need be to avoid the awful Customer service that I received at your establishment and I will be sure to tell everyone that I come in contact with my horrible experience with you guys.
Customer Service - 0.5/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0 -
Time waiting on parts
Customer Service - 3.5/5.0 -
Had to call repeatedly to get callback from collision person
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great work totally satisfied with the repairs The entire staff was very helpful. Our thanks to Candy for he updatrs
Customer Service - 5.0/5.0 -
Great staff We would hope it does not happen again but would not hesitate to recommend Russell to then
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0 -
I wish they could have given me a better idea of the status when I called.
Returned Clean
Likely to Recommend - 5.0/5.0 -
They always do a good job
Repair Quality - 5.0/5.0 -
No problems
Customer Service - 5.0/5.0 -
Attentive and helpful
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great Body Work!