Rusty Wallace Collision Center
Rusty Wallace Collision Center is a locally owned business with over 75 years combined experience. Our goal is to provide high quality repairs on a timely basis. We provide a high level of customer communication throughout the repair process including text & email messaging with vehicle owners.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
Rusty Wallace collision did just exactly what they promised, I'm pleased. The staff was professional and friendly. I will contact them with my future needs.
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They did a great job. Kept me informed of progress. They had to redo some work. Thanks to David. My car looks like it was never damaged.
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 2.5/5.0
Repair Quality - 1.5/5.0 -
It wasn’t finished after they said it was ready
Customer Service - 2.5/5.0 -
Carol was great but someone over looked the vehicle
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
If I Could give a zero, that would be my rating on how absolutely unprofessional this collision shop is. For a month they lied and placed blame on the insurance for dragging their feet, when in reality after speaking to the insurance, proof was shown that in fact it was Rusty Wallace Collision, NOT the insurance company. We were told supplements needed to be approved, that had already been approved, FOR parts I may add, that were in fact NOT replaced as we were told. After finally being lied to and pushed off for the last time, with the poor unprofessional excuse of " Waiting for the 1st of the month" for the SECOND time, and constantly hearing about payment when our vehicle was NOT even complete,COME to find out, the payment from the insurance was already sent and sitting in their office. We finally became so agitated we had to go down to the shop and demand our vehicle, in which was produced that same day after that. The quality of the paint, and overall repairs are less than satisfactory, The paint has chips in it, the hood that we were told needed to be replaced, and needed approval from the insurance, was not even replaced, the grill is loose, the door has a dent in it, that was NOT there prior to the repairs. So after waiting over a month, with excuses and lies, loosing money because of NOT having our truck on the road, the quality of work was NOT worth the time hassle and stress that came with this collision company. We do a LOT of business with Rusty Wallace as a company, we use the service shop and purchase vehicles yearly, unfortunately the collision shop is NOT one we will be returning to for anything, ever again. I wish I had a better review seeing I think so much of Rusty Wallace company as s whole, but, I feel there needs to be a major overhaul in staff, or maybe some classes on real customer service, because they are lacking tremendously.
Customer Service - 0.5/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I am amazed with how fast and efficient the body work was! And they detailed my car for me!!! Way to go rusty wallace Chevy!
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0 -
Customer service was great over the phone. Customer service was not great when picking up car. The shortness and rude attitude when I walked in.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent experience. Will recommend.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very nice and they did a great job fixing my car
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
Horrible
Customer Service - 2.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0 -
Three times and ever time I had an issue.
Repair Quality - 1.5/5.0 -
3 because so far the paint looks good. But the bumper and the plastic moldings we’re not installed correctly, misaligned and Primark‘s on the plastic pieces and one scratch on the bumper plastic. This is a third wreck car y’all have fixed for me and I have had problems with the work every time, the work seems LAZY. I hope the paint holds up.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very nice work
Customer Service - 5.0/5.0 -
Friendly people