Salem Street Auto Body LLC

Likely to Recommend - 0.5/5.0

Repair Quality - 1.5/5.0 -

4 days after picking up my car the left indicator went out. I returned to Salem Street and they replaced it. I immediately drove to get the car inspected and had to pay that shop for a highbeam light out. 3 days later the check engine light went on. The next morning I called Salem Street and they suggested bringing it to the dealer and would follow up if the issue was related to the repair. The next morning the car stopped working while I was on the highway driving my child to daycare. I had to uber with my child to daycare, uber back to my car, and then have the car towed to a dealer, all while missing several hours of work. The dealer determined the engine had no coolant, so the new radiator was also installed incorrectly. Body work and paint look nice.

Customer Service - 5.0/5.0 -

People were very friendly.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 3.5/5.0

Repair Quality - 3.5/5.0 -

Parts were delayed, and I had no communication until work began. Small issues pertaining to the detailing were annoying, but the body work was perfect

Customer Service - 4.0/5.0 -

Communication could have been better, but the response to phone calls was reasonably quick.

Returned Clean

My Experience - 0.0/5.0 -

I was told the job on my car would be about a week. I dropped off my car on a Monday, I called that Thursday and left a voicemail looking for an update but I did not received a call back. I waited a week and a half for my car. Also, my front license plate was not replaced back on.

Likely to Recommend - 2.5/5.0

Repair Quality - 3.5/5.0

Customer Service - 3.5/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 4.0/5.0

Repair Quality - 4.0/5.0

Customer Service - 4.5/5.0

Returned Clean

My Experience - 5.0/5.0 -

I was very pleased with the work and how quick it was done Everyone was great.

Likely to Recommend - 5.0/5.0 -

I would recommend them for any type of repairs

Repair Quality - 5.0/5.0 -

They did a great job. I was very pleased

Customer Service - 5.0/5.0 -

The customer service was great.

Returned Clean

Likely to Recommend - 5.0/5.0 -

So far the car is moving well

Repair Quality - 5.0/5.0 -

The quality is good

Customer Service - 5.0/5.0 -

Salem autobody garage is very good

My Experience - 5.0/5.0 -

Great service. Very professional!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Very professional throughout the process.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great work. Delivered as promised.

Customer Service - 5.0/5.0 -

Easy, friendly, to the point and fast.

Likely to Recommend - 4.5/5.0 -

Very nice people they work just as hard as anybody else forgetting to put an emblem on there’s just a quick human error not a big deal and shouldn’t be made out to be one experience with them was good

Repair Quality - 4.5/5.0 -

A chrome SR5 label needs to be put on my door found the piece in the car and need to have it installed. A minor problem forgot to just have it installed. Otherwise the work looks fine paint job looks good.

Customer Service - 4.5/5.0 -

Overall it was a good experience with the folks of the shop. The rental they hooked me up with was also fun to work with.

My Experience - 5.0/5.0 -

Thank you very much,I happy my truck is pretty,I like you job..

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

This is the best body shop

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0 -

Good service

Repair Quality - 3.5/5.0 -

Good work done though my wind screen was not worked on yet everything was inspected.

Customer Service - 5.0/5.0 -

Good work done

My Experience - 5.0/5.0 -

I appreciated the excellent customer service (the time to explain the process, patience, and kindness). I also like doing having status updates via texting. Great job!

Likely to Recommend - 4.5/5.0

Repair Quality - 5.0/5.0 -

The quality was excellent.

Customer Service - 5.0/5.0 -

Process was smooth and quick! Thank you for the regular text updates and great customer service!

Likely to Recommend - 2.5/5.0 -

Again, the service from the shop was exceptional and good. The only thing that struck me was the lack of transparency from liberty mutual, the differences in the quotes initially communicated by liberty mutual and the vendor, and the three way interaction. It was easier to work directly with the vendor and Liberty complicated things. It also felt like the vendor worked in the best interest of Liberty than the customer themselves. For these reasons, my stance on recommending the vendor is neutral.

Repair Quality - 5.0/5.0

Customer Service - 4.0/5.0 -

I think the interactions with the vendor was good, and the car rental pick up and return process was easy. One thing I didn’t like very much was the lack of transparency from the liberty mutual side.

My Experience - 5.0/5.0 -

Very professional guys. I took my other car to them today for some touch ups.

My Experience - 5.0/5.0 -

Totally satisfied. Everyone is so nice. My car was ready before the estimated time. Great experience. Beautiful job on my car.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great experience. Work was done when expected. Very nice people to do business with.

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Kevin was amazing! Great customer service and communication throughout the whole process. And the car looks great!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean