Salem Street Auto Body LLC
In operation 8 years.
Salem Street Auto Body is a full collision, repair, and refinishing facility, with over 50 years of experience in the auto collision repair industry. We are fully prepared to handle your claim from tow, to rental car, to completion; with as little hassle as possible. Our experienced staff will guide you through the repair process and answer all of your questions promptly and professionally. Salem Street Auto Body is combination of two local auto body shops; Swampscott Auto Body and Middlesex Collision of Malden. We have now combined into one facility and we welcome all of our previous clients. We will be offering concierge claims service to all of our customers including free pickup and delivery.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Paintless Dent Repair
- On-Site Car Rental - Enterprise®
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | 8:30 am - 12:30 pm |
Reviews (228)
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- Newest
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 3.5/5.0
Repair Quality - 5.0/5.0 -
Nice work
Customer Service - 3.5/5.0 -
Communication lapsed at times
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Thanks for the great service!
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I appreciate being kept updated on the status of my repairs.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 1.5/5.0 -
Length of time for repair is my main issues
Repair Quality - 4.0/5.0
Customer Service - 1.5/5.0 -
Called and left message about the status of the car, and took several days to hear back
Likely to Recommend - 0.5/5.0
Repair Quality - 2.0/5.0 -
I have to rent a car for 71 days for the repair. Then the trunk is not functioning properly. Several times calling the office and leaving messages resulted with no response. Because of sitting around for too long, the car was running rough and shaking at high speed. Needed to take to Woburn Toyota to have computer checked out and totally wheel balanced ... etc.
Customer Service - 4.0/5.0 -
Friendly
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
Repairs took 70% longer than time I was originally quoted, which was never adequately explained. Plus, update system gave impression that everyone was tracking fine until just before the estimated pick up day, when things were then delayed twice causing a fair bit if inconvenience. As far as I can tell (iust picked it up), the repairs seem to have been performed fine.
Likely to Recommend - 3.0/5.0 -
Work seems good to me, but the issues I've noted were highly disappointing.
Repair Quality - 2.5/5.0 -
I was quoted approximately 10 business days. It took 17. But what was worse is that I was led to believe by the system that things were on track, until the day before I was scheduled to pick up.
Customer Service - 3.0/5.0 -
My contact seems like a good guy, but see prior answer. The delay compounded by the misleading created a big issue for me.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
It was good working with you. Time is important and you were right on.
Customer Service - 4.5/5.0 -
Kept informed
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0 -
I had to ask my insurance company to reach out to the body shop for them to return my calls, but otherwise they did a great job! Not to mention my car smelled so nice upon pickup!
Customer Service - 4.0/5.0 -
As said previously, my calls were only returned after reaching out to my insurance company
Likely to Recommend - 2.5/5.0 -
You guys are nice and clearly trying hard. Supply chain issues are not your fault. But losing my car for a month was difficult and seemed unnecessary
Repair Quality - 4.5/5.0
Customer Service - 3.5/5.0
My Experience - 5.0/5.0 -
Very good job thank you
Likely to Recommend - 5.0/5.0 -
Lot better then Medford out center
Repair Quality - 5.0/5.0 -
Perfect job
Customer Service - 5.0/5.0 -
Very good
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 2.5/5.0
Repair Quality - 2.5/5.0
Customer Service - 2.5/5.0
My Experience - 0.0/5.0 -
Took too long
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
The repair is good, but took 1 month to finish, that’s the only thing not satisfied completely.
Customer Service - 4.5/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 1.5/5.0 -
It seems they are too busy
Repair Quality - 1.5/5.0 -
They took much longer time to finish my car. They never bothered to see if my fog lights went on after the repair. Spent one hour of my time today to have them fix it. Once again it did not go on after their replacement of bulbs. Obviously they are missing a step! Very frustrating that I would have to return my car again
Customer Service - 1.5/5.0 -
Never returned my calls or keep me in the loop!