Sandrof Auto Body, Inc.

4.9 (2,709reviews)
98%
2316 Lakeside Dr,  Lynchburg,  VA  24501
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In operation 46 years, 36 years at this location.

Sandrof Auto Body has two highly visible locations in Lynchburg, Va with a team of dedicated employees. We invest in the latest equipment, technologies and training to repair vehicles to factory specifications with a quality that is not negotiable. All of our paint and body work are backed by a lifetime warranty.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
Chrysler
Dodge
Fiat
Hyundai
I-Car
Jeep
Kia
Ram
Tesla
Call
Email

Reviews (2,709)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for delivering exceptional repair quality, with many noting their vehicles looked brand new or even better than before the damage. The front office staff received high marks for professionalism, friendliness, and helpfulness throughout the process. A standout highlight across reviews is the proactive text message update system, which kept customers informed at every stage of the repair. Timeliness was a recurring strength, with numerous vehicles completed days or even weeks ahead of the estimated date. Customers also frequently appreciated the complimentary interior and exterior cleaning upon vehicle return. A few customers noted areas for improvement, including occasional communication gaps at pickup, minor quality concerns such as interior cleanliness or part alignment, and billing transparency. Overall, the vast majority of customers expressed high satisfaction and willingness to recommend the shop to family and friends.
AI-Generated from reviews written in the last 12 months
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"... will never have my vehicles repaired anywhere else. Sandrof employees take pride in their work,,,,,,, and that is a rare thing to find. Thank all ..." Read more
"The repair was done higher than we expected! We love how it looks now, better than what it was before repair!"
"I could not be more satisfied with the repair to my car! It was way beyond my expectations! My whole experience ..." Read more
"Very pleased with all aspects of- customer service and work done on vehicle"
"Excellent service! All staff very knowledgeable, helpful and friendly. Communication all along the way was also excellent ..." Read more
"Car looks great. Beat date to complete by 19 days savings us over $600.00 in car rental fees as my car rental under insurance ..." Read more
"Repairs were completed a week earlier than expected. Car looks good and so far seems to be running well. ..." Read more
"Everyone at sandrof was wonderful to work with. We got our car back 3 weeks earlier than originally estimated. The staff were also great when we needed to retrieve ..." Read more
"They gave me back the car way before it was supposed to be done and the service and staff are amazing"
"It was done earlier than promised!"
"... created friendly atmosphere, and very courteous. Appreciated the texts that kept me updated throughout the time my car was in shop." Read more
"Completely satisfied! Yall texted almost every day, letting me know the progress on my repair. Excellent customer service. 5+ star ..." Read more
"Sandroff did a great job on the repair. Communication was very good from start to finish. Thanks to all who were involved."
"I appreciated the communication where I was kept up on the progress of my repair and the updates!! Everyone was pleasant ..." Read more
"Work was pristine, communication was clear, finished a few days earlier than expected."

Likely to Recommend

Best repair shop experience I have been through.

Repair Quality

Repairs were completed quickly. Vehicle was in excellent condition.

Customer Service

Noah explained the repair process and was thorough in initial inspection.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My experience with Sandrof was excellent from beginning to end. My deepest thanks & appreciation to the entire team for a job well done. A totally satisfied customer, Tommy Feazell

Likely to Recommend

After this experience, I would gladly recommend Sandrof’s to anyone.

Repair Quality

Great staff, great service, a totally awesome experience. Thanks for saving my car! Tommy Feazell

Customer Service

Great! I was kept informed at every step and the Sandrof team did an excellent job.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Experience

My truck looks great and was finished early. Very happy.

Likely to Recommend

I will recommend Sandrof to everyone.

Repair Quality

Great service, my truck looks great,and was finished 4 days early. Very satisfied.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Just not a A1 job like the Sandrof of the past!

Customer Service

They were fairly nice just wanted me to hurry up and sign off on the job

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

very quick repair, saved over $700 in rental fees for a replacement car!

Likely to Recommend

Repair Quality

very quick 2 weeks before estimated completion, save over $700 on car rental.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Basically it’s all we got !

Repair Quality

I miss Victoria !!!!!! Leekall or how ever you say her name is awesome ! Mary needs a personality! It is a 0 !!!!!!!! Enterprise is a 3rd level of ignorance is it any way yall could deal with someone else !

Customer Service

Mary needs a personality! 0 !

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

My Experience

My Experience

From initial estimate to pick up, our experience was great. Communication about the repairs was timely and excellent! Thank you for a wonderful job, a clean car at pick up, and for making a stressful situation much more manageable!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Communication was ongoing throughout the repair process. Everyone was knowledgeable helpful and friendly.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

When I had a concern about something after the work was done to my car, they immediately took it back in the shop and fixed it.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Looks good looks like when I first bought it thank you all

My Experience

Went above and beyond

Likely to Recommend

Repair Quality

Excellent job

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

I highly recommend this business.

Repair Quality

I couldn't ask for a better experience than the one I had with Sandrof. Everyone i talked to was very polite, respectful,and most of all professional.

Customer Service

Top notch team of folks.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Very professional and quick service! Went the extra mile to offer superior customer service

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

We appreciate the updates as the repairs were moving along. We are also pleased with the matching paint and how knowledgeable everyone was. Thank you!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

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