Schaefer Autobody Centers - O'Fallon IL

4.8 (1,050reviews)
95%
1290 Central Park Drive,  O'fallon,  IL  62269
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In operation 41 years.

Schaefer Autobody Centers has delivered trusted, high-quality collision repair since 1985, serving drivers across the St. Louis region with 13 convenient locations—12 in Missouri and 1 in O’Fallon, IL. Our I-CAR Gold Class technicians use OEM procedures and genuine factory parts to ensure proper fit, finish, and safety on every repair. We’re certified by leading manufacturers, including BMW, Chrysler, Ford, GM, Honda and Acura, Infiniti, Nissan, Tesla, Hyundai, Kia, Subaru, Volvo, and Volkswagen. Modern vehicles rely on advanced safety technology, and Schaefer Autobody Centers is equipped to restore it correctly. Through our dedicated SOS Auto Glass & Calibration division, we provide windshield replacement and precise ADAS calibrations for systems like lane departure, blind-spot monitoring, adaptive cruise control, and more—ensuring your vehicle performs exactly as designed. We’re committed to restoring your vehicle the right way!

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Acura
BMW
Chrysler
Dodge
Fiat
GM
Honda
Hyundai
I-Car
Jeep
Kia
Nissan
Ram
Volvo
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Email

Reviews (1,050)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for its outstanding communication, with many highlighting frequent text and phone updates that kept them informed throughout the repair process. The quality of repairs is frequently described as exceptional, with vehicles returned looking brand new or as if damage never occurred. Timeliness is another strong point, as numerous customers noted their vehicles were completed ahead of schedule. Staff professionalism, friendliness, and courtesy are recurring themes across reviews. A few customers noted isolated concerns such as occasional communication gaps, minor unfinished details, or longer-than-expected repair times, reflecting areas customers feel could be further refined.
AI-Generated from reviews written in the last 12 months
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"... documenting the required repairs, was truly impressive. The professionalism exhibited by every staff member I encountered is a powerful testament to your company's high standards. ..." Read more
"Absolutely , wonderful , experienced getting our 2024 BMW fixed. Very professional people that took care of us and I can't say enough ..." Read more
"Schaefer made everything easy. Fast service and great body work. Looks fantastic! They kept me informed during every step and even ..." Read more
"... friendly. They also know what they are talking about. They fixed the car in the proper amount of time to perfection. I can't say enough about the staff at Schaefer's. ..." Read more
"Everyone is so friendly and professional. Their work is exceptional!!"
"... the work to be completed. To my absolute surprise, my vehicle was ready in 3 days!! I am thrilled with the quality of the work, and the turnaround time!!" Read more
"... your enterprise drop off at their establishment, and they finished ahead of schedule. Thats all you can ask for!" Read more
"... informed of my vehicle's progress as the days went by. Car was ready 2 days before original completion date. Very good experience. .." Read more
"It took almost 5 months to get repaired."
"... would take 2-3 weeks for the repairs to be completed. It took 4 weeks, with no communication in the first two weeks to inform us how the repairs were going..The point ..." Read more
"From the first contact by phone, the communications have been exemplary. Very good - status reports, next steps, etc. Never felt lost in the process. ..." Read more
"... walked in the door until the day I picked up the car. Communication throughout the entire process was great." Read more
"Awesome service, superb work done, incredible communication!!"
"You guys are top-notch. You kept me well informed, you explained everything that needed to happen, I was kept up-to-date the entire time, your reception ..." Read more
"We liked the frequency of the text messages letting us know status updates on the repairs. Staff is very friendly and knowledgeable. ..." Read more

My Experience

Beyond satisfied! Brandon and his team did quality work, ahead of the estimated time! The communication and coordination between my insurance company and my rental car was seamless! Would recommend Schaefer to anyone!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Thank you for helping resolve all issues I had while our vehicle was being serviced.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

While I hate to have to have my car fixed, Schaefer Auto Body always makes it easy! Everyone in the office is so helpful. JD is always around to help with anything too :)

My Experience

Looks great! Thanks!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Would highly recommend this team!

Repair Quality

Very professional and quality service!

Customer Service

Very courteous and thorough!

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

The areas repaired were well done.

Customer Service

Customer service was excellent. Amanda, KJ and other staff were really helpful, professional and respectful.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

The staff were nice and welcoming. They explained everything to me before they started repairs. They also finished my car over a week early. I hope I don’t need a body shop again but if I do, I will go back to Schaefer.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Fast and great communication

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

From the moment we walked into Schaefer Autobody to the time our car was completed, we were treated with Respect, and Kindness. Every question asked was answered. Schaefer Employees have created a new Standard of Customer Service that cannot be duplicated. Please tell them we said Thank you.

Customer Service

No improvement needed

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

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