Caliber - Fairview Heights

4.9 (1,379reviews)
98%
10610 Lincoln Trail,  Fairview Heights,  IL  62208

In operation 29 years, 4 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car

Reviews (1,379)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for delivering high-quality repairs, with many noting their vehicles looked brand new upon return. The staff received widespread recognition for being professional, friendly, and courteous throughout the repair process. Communication was a standout strength, with customers appreciating regular text, email, and phone updates that kept them informed every step of the way. Many were pleasantly surprised when their vehicles were completed ahead of schedule. The added touch of returning vehicles thoroughly cleaned and detailed was frequently highlighted as an unexpected bonus. A small number of customers noted isolated concerns around repair quality and communication consistency, reflecting opportunities for continued improvement as shared directly in their feedback.
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"Caliber Collision provided an outstanding experience from start to finish. They were able to fit me in right away, which took ..." Read more
"Very impressed with the thorough service and attention to detail. Also, customer service and treatment was top notch. ..." Read more
"... location area super attuned to their customers needs and go out of their way to provide excellent+++ customer service. ❤️" Read more
"You cannot see that there was any damage there originally. The paint job is great and the dent is completely ..." Read more
"Everyone there is so nice and helpful! They did a BEAUTIFUL job on my car!! Ive been getting a lot of compliments on my car saying ..." Read more
"Wonderful group of people. They finished my car way before I was expecting it to be done. I had an easy issue when picking up my car and everyone ..." Read more
"Car was finished in one week and that has never happened to me before"
"My car was ready 2 weeks ahead of time."
"Recieved vehicle 1.5 weeks early from forecasted date"
"... you for keeping me updated with the process. What a surprise to get my car back earlier than the due date. Thank you for everything." Read more
"I received calls ,emails & text. I really like the texting features"
"We were well taken care of. I love how we were sent updates and we even asked for specific pictures. They sent those to me as well. The service was wonderful. ..." Read more
"... Collision Associates had excellent customer service. They communicated the repair process in a timely manner." Read more
"... and excellent at auto-body repair. The people are very communicative and posted updates frequently" Read more
"The texting about when our car would be completed was all over the place. One the same day we received the text saying that ..." Read more

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Returned Clean

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My Experience

You guys are Awesome. The updates and care that was done to my car was unbelievable from the inside out. Thank you , from the bottom of my heart.

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Repair Quality

These guys are great.

Customer Service

100% satisfied from start to finish. I would go back to this company in beat and will recommend anyone to use their services.

Returned Clean

My Experience

Fast service and everyone was very friendly!

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Returned Clean

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My Experience

My car went in with damage from a car accident. Caliber employees fixed it perfectly. You can’t even tell it was damaged. Thank you for a job WELL DONE.

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I am satisfied with Caliber’s quality of work.

Repair Quality

The repairs on my vehicle is top notch. I cannot tell it has been in an accident.

Customer Service

Highly satisfied with Caliber Collision service. My car came back to me perfectly. You can’t even tell it had been in an accident. They kept me informed every step of the way. Thank you Calliber.

My Experience

I have had previously work done with caliber collision in the past. I loved their work thwn and love the work even more this time around!

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Returned Clean

My Experience

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Will definitely recommend them.

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Returned Clean

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Loved the communication. They worked fast and the car looks great

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My Experience

Dee and Kevin were both very pleasant and professional, I can’t say enough good things!

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Repair Quality

I’m very satisfied with my work on my truck Miss Cherrie Berry turned out beautifully. Thank you so much for your services.

Customer Service

The customer service was excellent. She communicated very well with me as a customer.

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The service was very professional. Everyone was very kind and friendly.

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Returned Clean

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Pretty good job in clean

Customer Service

It was ok

My Experience

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