Caliber - Fairview Heights

4.9 (1,347reviews)
97%
10610 Lincoln Trail,  Fairview Heights,  IL  62208
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In operation 29 years, 4 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car
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Email

Reviews (1,347)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for delivering high-quality repairs that restore vehicles to like-new condition, often exceeding expectations. The staff is widely recognized for being friendly, professional, and courteous throughout the entire repair process. Proactive communication through texts, emails, and calls kept customers well-informed at every stage. Many customers highlighted that their vehicles were completed ahead of schedule, and the complimentary cleaning and detailing upon return was a frequently celebrated bonus. Repeat customers and strong referral intent reflect deep trust in the shop. A few customers noted isolated concerns around communication delays, parts availability, and minor quality touch-ups, but these were generally resolved promptly and professionally by the team.
AI-Generated from reviews written in the last 12 months
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"You cannot see that there was any damage there originally. The paint job is great and the dent is completely ..." Read more
"Very impressed with the thorough service and attention to detail. Also, customer service and treatment was top notch. They go above and beyond."
"The repair surpassed my expectations. I didn't think my little red Ford Ranger could look ..." Read more
"... location area super attuned to their customers needs and go out of their way to provide excellent+++ customer service. ❤️" Read more
"Everyone there is so nice and helpful! They did a BEAUTIFUL job on my car!! Ive been getting a lot of compliments on my car saying it looks brand ..." Read more
"Completed before we anticipated to our benefit."
"Wonderful group of people. They finished my car way before I was expecting it to be done. I had an easy issue when picking up my car and everyone ..." Read more
"... went the extra mile to touch up some other spots. My car was finished ahead of schedule. The staff is very friendly and professional. My car ..." Read more
"Car was finished in one week and that has never happened to me before"
"My car was ready 2 weeks ahead of time."
"... What really stood out was their communication—they went above and beyond to keep me updated every step of the process, so I always knew exactly what was going ..." Read more
"I received calls ,emails & text. I really like the texting features"
"We were well taken care of. I love how we were sent updates and we even asked for specific pictures. They sent those to me as well. The service was wonderful. ..." Read more
"Delays in the repairs were not clearly communicated. I only found out about delays when I called to ask ..." Read more
"The texting about when our car would be completed was all over the place. One the same day we received the text saying that ..." Read more

My Experience

My Experience

Likely to Recommend

depends on if they correct the repairs they did that do not match or line up and the ease of the burden that will give me on a rental again.

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Amazing job and done really fast the people that work there were very professional and nice and we were updated every step of the way. Thank you so much for everything

Customer Service

Amazing

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Although when I 1st picked up my car the bumper wasn't connected to my satisfaction but Chris quickly order a new part and corrected the error. Chris also apologized for not noticing the error before I picked it up which I greatly appreciated.

Customer Service

The whole team was polite and very helpful in meeting my needs.

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

You are doing great job. Thank you for helping me out with my truck I’m so happy will see you next time. Have a wonderful day

Likely to Recommend

Repair Quality

Good job. Thanks

Customer Service

Thank you You guys did a good job

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great communication and they did amazing work! They finished ahead of schedule and my car looks great! Thank you.

Likely to Recommend

Repair Quality

Very friendly! Very fast and very good work. Great experience! Thank you again!

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

They are the most friendliest people you can meet. Very professional, yet fun! I love those guys!!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Chris kept me updated on my vehicle. The entire staff was courteous and professional. My vehicle looks like new.

Likely to Recommend

Repair Quality

Very impressed with the thorough service and attention to detail. Also, customer service and treatment was top notch. They go above and beyond.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Satisfied with service, staff very nice, and truck was clean inside and out, I’m very satisfied. Thanks

Likely to Recommend

Repair Quality

Very professional, very good job on truck ,

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

I had a great experience and would very likely promote this shop to people I know.

Repair Quality

You cannot see that there was any damage there originally. The paint job is great and the dent is completely gone.

Customer Service

Everyone explained the repairs very simply to me and kept me updated with what was going on. When I was in person at the shop, service was very quick.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Love Ms.Dee and The Knew Head Guy Super nice they got me in and out I can’t complain Thanks caliber team!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Already have.

Repair Quality

The repairs are amazing and the cost was reasonable.

Customer Service

Everyone I talked to was friendly and helpful.

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The team was amazing with my repair, my palisade looks like new, they were very helpful and kept me informed during the process. I would highly Recommend to anyone looking to get repairs done. Thank you so much !

Likely to Recommend

Repair Quality

They did an amazing job. My vehicle looks like new

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

I would recommend them to anyone! Great work and kept me up to date on my vehicle

Repair Quality

Customer Service

Great experience

Kept me Informed?

Yes

Ready on Time?

Yes

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