Caliber - Shrewsbury

4.8 (2,717reviews)
94%
7300 Watson Road,  Shrewsbury,  MO  63119
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In operation 29 years, 7 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car
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Email

Reviews (2,717)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding communication, with many highlighting frequent text updates that kept them informed throughout the repair process. The quality of repairs was a standout, with numerous customers noting their vehicles looked brand new upon return. Timeliness was another strong point, as many repairs were completed ahead of schedule, which customers greatly appreciated. Several customers also expressed pleasant surprise at receiving a cleaned and vacuumed vehicle upon pickup. A few customers noted areas for improvement based on their experiences, including occasional delays in final-day notifications, some instances where proactive communication could have been stronger, and rare cases where repairs required a return visit. Overall, the vast majority of customers expressed high satisfaction and willingness to recommend the shop.
AI-Generated from reviews written in the last 12 months
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"... is cleaner now than it was when I dropped it off! Communication was stellar, everyone was very kind and helpful, I cant think of a single thing to complain about. ..." Read more
"... professional and communicated well throughout process. Work done to car was excellent, would recommended to anyone needing bodywork." Read more
"... The work was completed before the expected time. The work was excellent and professionally done." Read more
"Caliber Collision made my 12 year old car look and smell like a brand new car. I will tell everyone who needs body work that Caliber ..." Read more
"The whole team at caliber rocks my truck looks like new inside and out better than I thought it could. They get 100 stars from me would highly recommend ..." Read more
"Earlier than promised, which I appreciated due to my needs for an upcoming trip."
"My vehicle was ready 4 days ahead of schedule."
"... Caliber Collision to see if I could get back sooner. Finished that day which I really appreciated. I was treated very professionally and in a courteous ..." Read more
"It took too long. They did good work but I never expected it to take 11 days."
"It was completed much earlier than the original timeline."
"... experience with Caliber Collision was exceptional. They kept me updated through the whole process, and my car looks like the accident never happened! ..." Read more
"I was truly impressed with the text and statuss graphic during repairs."
"I really liked how well you communicated with us and updated us on the progress of the repairs. Completing the job ..." Read more
"... completed the 3 jobs on time, all expertly done, and the communication outstanding throughout the process. 5 in all aspects. GREAT job Caliber, highly recommended!!!!" Read more
"... when our car was dropped off on the appointed date. They kept us updated frequently about the progress of our repair. We were given the best news when our car was ready ..." Read more

My Experience

My Experience

My experience with Caliber Collision could not have been better…they were courteous and efficient..I would recommend them to my friends and family

My Experience

The car repair was well done and the car was returned cleaner in the inside and outside than when I brought it in - thanks! Employees were professional and personable as well. Repair was done in a timely fashion and I was updated several times about progress-a first in my previous experiences. The only thing I did not understand was the “Unk” at front of our community title.

My Experience

The staff was very professional and texted me with updates. My car was finished ahead of time and was washed. I would highly recommend Caliber.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great customer service!

My Experience

Courteous, quick, quality.

My Experience

The guys that I dealt with were absolutely first class and professional all the way. The work they did on my car is also fantastic, better than I even expected. I would definitely recommend caliber to any of my friends and family.

My Experience

Looks really good. Thanks for the wash as well. You guys are the best!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My experience with Caliber Collision was exceptional. They kept me updated through the whole process, and my car looks like the accident never happened! I have peace of mind that if I ever have to go through this again, they will take care of me.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The repair looks great. Thanks to the staff, they worked out a schedule that was favorable to me. I liked that I was getting a progress report by text each day and they were able to complete the repairs on schedule

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Thank you for your the updates. A job well done.

Likely to Recommend

Repair Quality

Repair of car 🚙 is very good and customer service was excellent

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Love it

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Staff was very helpful and courteous! Repair was excellent and finished a day early!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

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