Caliber - Overland

4.7 (537reviews)
95%
9425 Midland Blvd,  Overland,  MO  63114

In operation 29 years.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car

Reviews (537)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding service quality, proactive communication, and timely repairs. Many highlighted the friendly, professional, and knowledgeable staff who made stressful situations feel manageable. Regular status updates via texts and calls were frequently appreciated, with customers noting they always felt informed throughout the repair process. Repair quality received high marks, with many customers describing their vehicles as looking brand new upon return. Several customers noted their vehicles were completed ahead of schedule, which was a pleasant surprise. A few customers, based on their own comments, pointed out areas for improvement including occasional delays, misaligned parts, and inconsistent communication. Overall, the vast majority of customers expressed strong satisfaction and willingness to recommend the shop to family and friends.
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"Exceptional customer service. From initial estimate, the frequent updates before and during repair- I ..." Read more
"The repair is perfect and completed super quick."
"The workmanship was excellent! Looks like new!"
"From start to finish you guys did a phenomenal job."
"Absolutely the best! Ive done business with them twice, and each time their customer service, pricing, and ..." Read more
"... done ahead of schedule. The work was done excellent. They kept me up to date on all the steps." Read more
"I did not receive timely updates and was told car would be ready 3 times over the last 7 days that the car ..." Read more
"Thank you for the clear communication every step of the way!"
"Best customer service experience I've ever had!"
"Yes, but the texting system is delayed. I had to call for updates, and was informed a text message was sent to me. ..." Read more

Likely to Recommend

Repair Quality

Great service...prompt and very communicative! Veronica and Jake were very professional and polite.

Customer Service

Very satisfied

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Repair Quality

Customer Service

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Repair Quality

Customer Service

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Repair Quality

Great service, beautiful job, they kept me informed along the way

Customer Service

See previous

My Experience

Thank you..Great job..

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Repair Quality

Customer Service

My Experience

Although it took 3 weeks for repairs to be done it was out of Jake's control because of parts issues.he. was wonderful as was Veronica keeping me updated. The only problem i had was my battery was drained and I had to spend $258.00 to replace my battery but other than that my car turned out beautiful and Jake is very friendly and professional

Likely to Recommend

Repair Quality

Great staff, frequent updates, great job ✅

Customer Service

Outstanding

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Repair Quality

Customer Service

Returned Clean

My Experience

Everyone was great - good communications and the work was done well and promptly

Likely to Recommend

Repair Quality

The staff and Caliber Collision did an amazing job on my vehicle I want to thank you guys so much for all that you did for me give me back on the road my truck look like it has never been hit and thanks again you are so amazing and I will refer you guys to people

Customer Service

The customer service was wonderful I was informed on updates or in delays and everything worked out the way that it was supposed to work out thanks again you all

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Repair Quality

Thank u it was a wonderful experience and job

Customer Service

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Repair Quality

Customer Service

My Experience

Super quick service, great communication during the process, everyone was kind!

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Repair Quality

Customer Service

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Repair Quality

Customer Service

Everything was good

My Experience

I was supposed to get my SUV back on Friday but the calibration team never showed up so I had to wait until Monday. It took 3 hr to clean the truck up and it still had dirt all over the tire.

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Repair Quality

Customer Service

Returned Clean

My Experience

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Repair Quality

Customer Service

Returned Clean

My Experience

Every one I dealt with was helpful and courteous.

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Repair Quality

Customer Service

My Experience

Like their slogan states we’ll get you back to the rhythm of your life. Caliber kept me informed through out the repair. My car is in restored running condition. Glad to deal with them satisfied with the results.

Likely to Recommend

Repair Quality

Great work car looks great and runs great.

Customer Service

Always courteous and kept me well informed about the progress on the vehicle.