Caliber - Overland

4.7 (511reviews)
94%
9425 Midland Blvd,  Overland,  MO  63114

In operation 29 years.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car

Reviews (511)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding service quality, with many highlighting that repairs were completed to a high standard, often leaving vehicles looking brand new. The team received strong recognition for proactive and transparent communication, with regular text and phone updates keeping customers informed throughout the repair process. Timeliness was frequently noted as a strength, with several customers pleasantly surprised by early completions. A few customers mentioned delays and incomplete repairs as areas where improvement was needed, and some noted communication gaps or unresolved issues upon vehicle return. Overall, the vast majority of customers expressed high satisfaction and indicated they would recommend the shop to others.
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"From start to finish you guys did a phenomenal job."
"My vehicle looked amazing. A job well done."
"The repair is perfect and completed super quick."
"Good quality work and very nice to work with"
"The workmanship was excellent! Looks like new!"
"... done ahead of schedule. The work was done excellent. They kept me up to date on all the steps." Read more
"... exceptional work on my vehicle. They were professional, kept me up to date on the status of my vehicle." Read more
"Incredible customer service with multiple updates throughout the process"
"I did not receive timely updates and was told car would be ready 3 times over the last 7 days that ..." Read more
"Thank you for the clear communication every step of the way!"

My Experience

Car looks great and the folks at Caliber provided great customer service.

Likely to Recommend

Repair Quality

Passenger doors not functioning due to auto body waiting for repair to date

Customer Service

My Experience

The car looks brand new, the service was pretty fast, they kept me informed, everyone was friendly and very professional

Likely to Recommend

Everything was a great experience

Repair Quality

Everything went smooth , people very friendly and professional the work was great

Customer Service

They were very friendly, eager to offer assistance

Returned Clean

My Experience

Work was done well in a timely manner & great communication throughout the process

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

They got the job done ahead of schedule. The work was done excellent. They kept me up to date on all the steps.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Although the people were very nice and updated me often they had the car for 2.5 weeks only to get it back bumper not aligned correctly on either side not aligned around the fog light on the side that was damaged in the accident however this is a whole new bumper . . . Also there's a shudder over 80 on the freeway was never there before the accident which means proper test were not completed now I have to take time off work which cost me money and short staffs my office to come back and have things corrected and also be without my vehicle for I have no clue how much longer very dissatisfied

Customer Service

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

I was told on Fri my vehicle would be ready on Monday by 5:30pm. When I phoned them on Monday I was told they were still waiting on a bracket. Well I returned the car I was driving on Sunday, took off Monday to be available for pick-up. Didn't get vehicle till Tuesday evening (missed 2 days of work due to mis information.

Likely to Recommend

Repair Quality

Upset that I missed work because of due date was 2 days later than originally promised & they knew in time to inform me

Customer Service

Likely to Recommend

Repair Quality

Veronica and Jake were both very helpful!

Customer Service

Returned Clean

Likely to Recommend

I would refer people to your company.

Repair Quality

Very courteous and knowledgeable about the make of my car. Very good work done.

Customer Service

Great job done.

Likely to Recommend

Repair Quality

vary good to work with

Customer Service

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

My car looks great! Jake and Veronica are a pleasure to do business with.

Likely to Recommend

Repair Quality

Both the work and the service were great!

Customer Service

My Experience

My experience was ABSOLUTELY seamless and pleasurable!!! Veronica and Jake at Overland are the best! A+++!!

Likely to Recommend

Repair Quality

My car looks brand new!!!

Customer Service

The customer service at your Overland location was amazing!!! Veronica and Jake were wonderful! Kept me informed. I never had to call to check on my car. They were on top of things!

My Experience

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Customer Service

My Experience

I was very impressed by the communication and work done. When you could, you went the extra mile, and I’m grateful for the work you did to get my vehicle back to me. Thanks so much

My Experience

The way they kept you up to date on progress