Caliber - Glen Carbon

4.9 (2,110reviews)
98%
28 Kettle River Drive,  Glen Carbon,  IL  62034
See Photos
Instant Estimate
Book Appointment

In operation 29 years, 7 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car
Call
Email

Reviews (2,110)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding service quality, with many highlighting the professionalism, friendliness, and attentiveness of the entire team. Repairs were frequently described as flawless, with vehicles returned looking brand new or better than before. Timeliness was a standout strength, as numerous customers noted their vehicles were completed ahead of schedule. Communication was another highly praised aspect, with daily text updates keeping customers informed throughout the repair process. A few customers noted isolated concerns, such as parts not being fully ready before intake, minor unresolved scratches, or a door not closing properly after repair - all mentioned directly in their feedback. Overall, the vast majority of customers expressed high satisfaction and a strong willingness to recommend the shop to friends and family.
AI-Generated from reviews written in the last 12 months
Select to learn more
"... apprised on every step and day through the process. The man from the shop was incredibly thorough when reviewing the damage with me, as well as when ..." Read more
"... kept me informed throughout the repair process. The quality of the repair exceeded my expectations, and my vehicle was returned looking great. Everything ..." Read more
"... shop confidently to anyone. Everyone in the shop went above and beyond from a Customer Service perspective. It was an incredible experience." Read more
"Smooth, fast turn around with excellent craftsmanship. It was worth the 35 min drive!!!"
"... consistently great with every repair I've come in with. Repairs are accurate, and customer service explains expectations fully." Read more
"... damage to be repaired on Tuesday the eighteenth but it was finished by the time I got off work at 1:30 on Friday the fourteenth. Excellent service 1010 would recommend ..." Read more
"My car was ready a few days before it was suppose to be"
"... discovering additional damage upon closer inspection, the repair work was completed ahead of schedule. Even the muffler, which was not initially addressed ..." Read more
"... updates. It made me feel like my car was a priority. It was ready a week early!" Read more
"Was done so fast! They said 2 weeks, was done in one. Car looks amazing. Communication was also impressive. ..." Read more
"... I responded, they responded back to my response. Excellent communication throughout. Not only was my vehicle repaired very quickly, they ..." Read more
"The team would let me know at least once a day how the process was going."
"I loved the daily text updates. They were very appreciated!"
"I appreciated the daily one-paragraph updates on the repair process."
"... my repair. It was difficult to wait so long, but I never felt left in the dark or unclear of what was happening." Read more

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Did a great job at a fair price and got it done very fast.

My Experience

Everything was handled quickly and I was always updated with the status of my car very quickly. The quality of the work looks amazing and car came back even cleaner then when I dropped it off. Was very happy with the great work done

My Experience

It is always a good experience. You make it easy and the work is excellent. Thank you.

My Experience

Experience with everyone, from office to the appraiser and all involved in repairing my car, was phenomenal. Job well done all!!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Awesome service!!!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Everyone there was very friendly and worked with me to get my car fixed while I was on vacation and had it ready for me when I got back. Awesome job everyone!!

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The whole process was so easy. My car was finished quickly and it looks great!

Likely to Recommend

Repair Quality

You guys did a great job!

Customer Service

Everyone was super helpful and awesome!

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great Job (😀🙏

Likely to Recommend

Repair Quality

Customer Service

Excellent

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Caliber in Glen Carbon Il is my go to place for any auto body repairs. I don’t know all the names of the people that helped my through this repair. I can say that Angel and Misty are outstanding at what they do in the front office. Should I need anything in the future I will return to Caliber….

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Thank you it looks amazing!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Friendly and fast service.

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I was grateful that they allowed me to bring my car in the same day I called. They kept me updated regularly, and finished the job quickly in a quality manner. Also appreciated them arranging rental car pickup and drop-off. AWESOME!

Likely to Recommend

Repair Quality

The repairs look good.

Customer Service

They made a special effort to fit me into their schedule the day I called. They subsequently gave me regular statuses on the repair. They also coordinated my rental car pickup and drop-off. They also cleaned my car thoroughly. All very much appreciated!

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Caliber in Glen Carbon did a great job repairing our 2020 GMC Sierra Denali

1 - 20 of 2,110

Nearby Caliber Collision Auto Body Shops

Auto body shops nearby

view more shops in: Glen Carbon  |  62034