Caliber - Glen Carbon

4.9 (2,072reviews)
98%
28 Kettle River Drive,  Glen Carbon,  IL  62034
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In operation 29 years, 7 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car
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Email

Reviews (2,072)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding service quality, with many highlighting the professionalism, friendliness, and attentiveness of the staff. Repair work was frequently described as flawless, with vehicles returned looking brand new. Communication was a standout strength, as customers appreciated daily text updates that kept them informed throughout the repair process. Timeliness was another major highlight, with numerous customers noting their vehicles were completed ahead of schedule. A few customers mentioned areas for improvement, including ensuring all parts are available before intake, more proactive communication during pre-repair waiting periods, and addressing minor issues such as scratches or improper door alignment upon return. Overall, the vast majority of customers expressed high satisfaction and a strong willingness to recommend the shop to family and friends.
AI-Generated from reviews written in the last 12 months
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"Everyone in the shop went above and beyond from a Customer Service perspective. It was an incredible experience."
"... kept me informed throughout the repair process. The quality of the repair exceeded my expectations, and my vehicle was returned looking great. Everything ..." Read more
"... consistently great with every repair I've come in with. Repairs are accurate, and customer service explains expectations fully." Read more
"Smooth, fast turn around with excellent craftsmanship. It was worth the 35 min drive!!!"
"Customer service was excellent!! Technicians were outstanding from explaining the process from the estimate to finished job. The whole staff ..." Read more
"Not only was my vehicle repaired very quickly, they allowed me to keep the vehicle on their lot until I return from out ..." Read more
"I greatly appreciate that my car was able to get done 10 days sooner than what was planned. i know it was a lot of work that went into ..." Read more
"... experience! They text everyday and kept me informed. I got my car back earlier than expected! I will recommend them to my friends!" Read more
"Was done so fast! They said 2 weeks, was done in one. Car looks amazing. Communication was also impressive. Very thorough."
"It wasn't ready because the tow company that broke my back window took thier time replacing it"
"... I responded, they responded back to my response. Excellent communication throughout." Read more
"Caliber Collision kept in contact with me from day one. I received daily updates on the progress of the repairs too. Everyone was very nice and thoughtful. Then ..." Read more
"I appreciated the daily one-paragraph updates on the repair process."
"It was a great experience! They text everyday and kept me informed. I got my car back earlier than expected! I will recommend ..." Read more
"They were excellent with communication. I never had a question on where I am in the process!"

My Experience

Great service. Polite, clear and thorough explanations. Timely execution, quality results.

My Experience

Excellent customer service,would highly recommend,from start to finish was superb.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Customer service was excellent!! Technicians were outstanding from explaining the process from the estimate to finished job. The whole staff very friendly and professional. Highly recommend!!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Experience

The work completed on my vehicle looks amazing. Job well done!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

I will absolutely recommend Caliber Collision to anyone in need of repairs. The office employees were extremely friendly and responsive...keeping me apprised on every step and day through the process. The man from the shop was incredibly thorough when reviewing the damage with me, as well as when I picked up my car...he showed me every component which was new and/or repaired. I was SO DELIGHTED...with the work and the people particularly! Thank you!!

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Experience

They did a great job repairing our window and door. Got us in quickly for the appointment! Thanks so much!

My Experience

The Caliber team was excellent to work with. From the moment I called until the day I picked up my vehicle, Misty was always pleasant and informative. Kyle kept me updated on my vehicle and was also very professional and polite. I would strongly recommend Caliber in Glen Carbon!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Never had a problem until now.

Repair Quality

The side passenger side still has a scratch.

Customer Service

Felt like I was being pushed out.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Everyone very friendly and accommodating. They explain all that they did and what insurance would allow them to do. Have already recommended them to a friend .

Likely to Recommend

Have already recommended them to a few people

Repair Quality

They were very nice and sent me daily text til I got my vehicle back. Did a great job and explained each and everyone they could and could not do .

Customer Service

They were very nice and sent me daily text til I got my vehicle back. Did a great job and explained each and everyone they could and could not do .

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

From start to finish the process was very professional.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

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