Schomp Collision Center

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

These are teams of expertise in their respective field. They had done an excellent job on my car.

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

The car looks brand new. You can not tell it has been repaired. That's all we wanted. Thanks to both Bryan and Ernesto for their hard work.

My Experience - 0.0/5.0 -

Areas for improvement, from my perspective: 1. Communicate better with the insurance company. There were several delays of several days (up to a week) attributed to Schomp. 2. Complete minor repairs (trunk lid and bumper) in less than 39 days. 3. Prevent overspray from covering body surfaces not repaired. I will bring the vehicle back for you to remedy this - which should not be necessary. 4. Ensure all work is completed properly. After your service, and due to it, my car has a very loud rattle from underneath, which I suspect is due to either loose parts or unattached or improperly attached components of the exhaust. The good news is that the parts you repaired look great. The rest of my experience was decidedly far below acceptability, much less my expectations.

Likely to Recommend - 0.5/5.0 -

I think this is the second time we tried Schomp Collision and the first time there was a bit of miscommunication too. I’m not inclined to come back or recommend.

Repair Quality - 2.5/5.0 -

It’s ok. There was a slight gap between grille and hood which we asked them to address and they did which delayed getting our car back.

Customer Service - 2.0/5.0 -

Front desk guy is not the most personable. I had a lot of questions and felt like I couldn’t really approach them. The estimator was very nice and clearly explained things to me until my husband got involved and then we had some communication issues. Things we had discussed doing were then not accomplished.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0 -

Staff was professional

Customer Service - 4.5/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Jordan, Brian and the team were absolutely amazing to work with. My repair was no easy feat with back ordered parts and dealing with insurance, but they went above and beyond in taking care of me, quality consistent communication and my Subaru Wilderness Outback came back looking brand new. Couldn’t be happier that I chose them!

Customer Service - 5.0/5.0 -

Great communication, answered questions thoroughly and thoughtfully and made me feel confident and comfortable during the stress that is dealing with car repairs.

Returned Clean

Likely to Recommend - 0.5/5.0

Repair Quality - 0.5/5.0 -

Terrible. Totally disorganized. No one knew what was going on with my car.

Customer Service - 0.5/5.0 -

Terrible customer service.

Returned Clean

My Experience - 0.0/5.0 -

It is a horrible job. It’s a new car and it was treated like 20 years old. Bubbles in the paint. No lines match up. Absolutely horrible.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Your employees were very pleasant to deal with. The job was perfectly done. It looks like a brand new car. I really appreciate that the job was completed at exactly the estimated amount. I would not hesitate to use your collision center again (but hopefully, no accidents ever again!) or recommend your collision center to others. Thank you!

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Everything was top notch! From the meeting to get my drop off date, until the time I picked my car up it was a first class experience! Everyone was professional and courteous. The communication was outstanding and the car was AWESOME!

My Experience - 5.0/5.0 -

Good service

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Good job. And I like led the car detailing. Thank you

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Always informed via text what process the car was in. They worked fast knowing we did not have another vehicle. Pick up was fast and the car was washed and cleaned inside! Highly satisfied. Did a great job in the body work.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

They communicated very well, and they did a great job on the repairs.

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0 -

I would absolutely recommend them...and will.

Repair Quality - 5.0/5.0 -

They did a fantastic job and in less time than discussed. I am extremely happy. I would like to thank all of those involved.

Customer Service - 5.0/5.0 -

Wonderful service.

Returned Clean

Likely to Recommend - 5.0/5.0 -

Very professional and quick on repairs.

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Service was professional and finished before projected time frame

Returned Clean

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.5/5.0

Returned Clean

My Experience - 5.0/5.0

My Experience - 5.0/5.0 -

They made the process easy. They said the car would be done in about two weeks and it was.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 0.0/5.0 -

We used a debit card to pay. I told them it was a debit card, it says "debit card" on it, and I heard him repeat "debit card" and confirm that the fee wouldn't be charged, but we were charged the 2% fee. We need to be reimbursed for the fee. Also, I was just handed the keys. It would have been nice if someone had come out to the car with me to show me the repairs. The work was great though!

Likely to Recommend - 4.5/5.0

Repair Quality - 5.0/5.0 -

My car was looking as good as new after repair.

Customer Service - 4.0/5.0 -

The work was great, but I would have liked more updates.

Returned Clean