Schomp Collision Center

My Experience - 5.0/5.0 -

My car looks like brand new and driving the same I really appreciate what you're company did for it and would recommend my friends to visit your site anyways

Likely to Recommend - 0.5/5.0

Repair Quality - 1.0/5.0

Customer Service - 1.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0 -

How could we not???

Repair Quality - 5.0/5.0 -

Not “satisfied”. EXTREMELY satisfied. They did a great job, not on-time - delivered early! They hit the mark every time and exceeded expectations.

Customer Service - 5.0/5.0 -

Keep us up-to-date at all times. Upfront and honest in communications.

Returned Clean

Likely to Recommend - 4.5/5.0

Repair Quality - 4.0/5.0

Customer Service - 4.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0 -

Job well done, good communication during process

Customer Service - 4.5/5.0 -

Brian was easy to work with, Chris kept me informed as to the repair progress

Returned Clean

Likely to Recommend - 3.5/5.0 -

I will recommend Schomp Collision for the quality of the work with a caution concerning timeliness and communication.

Repair Quality - 5.0/5.0 -

The quality of the repair is very good.

Customer Service - 0.5/5.0 -

Repair of the vehicle was note performed during the week scheduled and I had to reschedule the repair for the following week. This required I drop of car, pickup car on Friday to support my business across the weekend, drop car back off on the following Monday, and reschedule work that 2nd week due the delay in scheduled repair. I did not receive update return communications to my inquiries on vehicle status the first week, necessitating a call to a general manager to receive an update. Also did not receive status notifications the second week until the car repair was coming to completion.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Best

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Brad was great to work with! Car looks great!

Likely to Recommend - 1.0/5.0

Repair Quality - 1.0/5.0 -

No communication from our service provider over the 6+ weeks that our car was with Schomp Collision. They also scratched our car in an undamaged area and did not tell us. When we picked up the car, it had rained and so I did not notice the new scratch right away. I would have expected that the technician who caused the damage would have noted it and that they the issue would be addressed by the company.

Customer Service - 0.5/5.0 -

Absolutely zero communication with us. I was verbally told the fix would take 2-3 weeks. It took over 6 weeks and we never got a single call from them on the status. When I did send an email asking the status, they would reply in vague terms

Likely to Recommend - 2.5/5.0

Repair Quality - 3.0/5.0 -

they did decent work but took way too long to complete it

Customer Service - 4.0/5.0

Returned Clean

Likely to Recommend - 2.5/5.0 -

Really not sure about this since I have little experience with body shops. But I would definitely look around.

Repair Quality - 2.0/5.0 -

So many things did not go well. Several staff quit or were dismissed during the time my car was in their shop for repairs, such that the repair got mishandled repeatedly. Nobody kept me updated, nobody even responded to emails or phone messages. At the same time the insurance wanted to have justifications for needing to extend the rental car - which I could not give them. Apparently Schomp did not keep the insurance updated either and I since I did not have the details on repair status, I pretty much lost my rental car for most of the 5 months the repair took. When the car finally done it was still not quite right and required repeated follow up. Finally, they don't seem to carry direct primary insurance (sometimes also known as garagekeeper's insurance). This means that most damages that may occur to your car while they have it in the shop for months and months will become YOUR problem. Theft, hail etc? That will be a claim to your insurance since they won't cover it. In my case, one of the few updates I received from them was that a hail storm did some damage to my car the night before and do I want to file a claim with my insurance. Fortunately the damage was small enough to ignore it but I can only recommend to anybody to be aware of this - and potentially find a shop which does carry direct primary. Apparently not a law in Colorado, but many shops carry it, so do your homework.

Customer Service - 0.5/5.0 -

that was really the worst part of everything, see above. No updates, no callbacks, multiple people's email addresses suddenly bounced after they stopped being employed by Schomp (no idea if they were fired or quit but that is really not important here).

Returned Clean

My Experience - 5.0/5.0 -

Team was very nice. Texted me every step of way and took care of any issues I had.

My Experience - 5.0/5.0 -

Thank you so much for repairing my truck Brad and your team did an outstanding job I can't ask for anything more. Thank you again for a wonderful and outstanding job well done all of you.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Brad and his team did a outstanding job,

Customer Service - 5.0/5.0 -

I am completely satisfied every time I walked in the door I felt like I was part of the family.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0 -

I had a very good experience with everybody at the car repair. Very friendly and they did a good job

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 0.5/5.0 -

See above

Repair Quality - 4.0/5.0

Customer Service - 1.0/5.0 -

My device coordinator repeatedly did not return phone calls and messages. Really frustrating. Would not come back.

Returned Clean

Likely to Recommend - 1.0/5.0

Repair Quality - 4.0/5.0 -

My battery died while at the shop. Because my body damage was minor, I was driving my car daily for nearly 2 months, and then within a few days of me leaving my vehicle at the shop my battery dies. The battery was covered under my lease, so there was no money out of pocket, however, it made me question the staff and overall repairs and treatment of my vehicle.

Customer Service - 1.5/5.0 -

Communication was lacking. Nearly every conversation that took place was because I called in to ask for an update. No proactive communication from the shop. When the phone is answered it feels like you are inconveniencing the staff

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Excellent, professional and advice in getting vehicle fixed

Customer Service - 5.0/5.0 -

Brad did a great job! Thanks!

Returned Clean

Likely to Recommend - 4.0/5.0 -

Good location on this side of town. Easy enough to schedule appointment. The estimate was fast and on point.

Repair Quality - 4.0/5.0

Customer Service - 3.5/5.0 -

Guys there are not very welcoming or friendly

Returned Clean

Likely to Recommend - 3.5/5.0

Repair Quality - 5.0/5.0

Customer Service - 4.0/5.0

Returned Clean