Schomp Collision Center
In operation 39 years, 12 years at this location.
As part of the Schomp group we only use all OEM parts not like those DRP insurance shops that are forced to use the aftermarket parts that never are the same as an OEM part.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Discover Card
- MasterCard
- Visa
- Debit Card
- Spanish
- Vietnamese
| Sun | Closed |
| Mon | 8:00 am - 5:30 pm |
| Tue | 8:00 am - 5:30 pm |
| Wed | 8:00 am - 5:30 pm |
| Thu | 8:00 am - 5:30 pm |
| Fri | 8:00 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.0/5.0 -
There was a mix up about the drop off date. But that got straigjtened out. we were supposed to pick it up, we got a call from Brad saying that they put on the wrong part or put the part on side of the bumper. He also said that it wouldn’t be ready until Monday not Friday. I specifically had said that it had to be done on Friday since we were having lots and lots of company and needed both cars. I wasn’t happy to hear about the mistake and the time extension. however, Brad fix the situation by picking up the correct part another Honda dealer so that the mistake could be corrected on Friday. I was most appreciative about that extra.
Returned Clean
Likely to Recommend - 0.5/5.0 -
I wouldn't .... I feel they had a second opportunity to really wow me and still handed me a car that was not properly painted and didn't do their best. This is a dealership shop and it was more like a 3rd party mom and pop auto collision repair service.
Repair Quality - 0.5/5.0 -
I will admit I was not satisified with the quality of work done on my car. There tape job was not good. I had paint over running where it should not have. They did try to take another stab at it but only made it a little better. I still have uneven lines. Also when I was given the car back there is paint on the inside of my car on my plastic pieces. Not happy but I could not have them with my car any longer. My enterprise rental was done and I had Sales Conference to go to and could not mess with this any longer. I also noticed that pieces that said were going to be replaced, which they put in the claim as replace and charged for, were not replaced. I believe that is not a good look if they other party that is covering this was to find out that I didn't get all the new pieces put on my car that they were charged for. I believe that is called, insurance fraud.
Customer Service - 0.5/5.0 -
I am not going to fill out this questionairre over and over again. I am not happy. that is the first question that was answsered.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
My vehicle looks just like it did before the accident.
Repair Quality - 5.0/5.0 -
Professional clean job, when I got my vehicle back I appreciated that they went the extra mile to detail it.
Customer Service - 5.0/5.0 -
Very professional
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
Dropped car off on a Wednesday m, was done the following Monday afternoon, car was detailed before pickup.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 0.5/5.0 -
Everything was easy and professionally done
Customer Service - 5.0/5.0 -
Excellent service
Likely to Recommend - 0.5/5.0
Repair Quality - 5.0/5.0 -
The repair itself was performed well—the car bears no evidence of the prior damage.
Customer Service - 1.5/5.0 -
When I spoke to staff members they were typically polite and professional, but the overall experience was incredibly frustrating because of how long it took (I was without my car for many months) and the poor communication from the staff (weeks and weeks would go by without any contact).
Likely to Recommend - 4.5/5.0 -
However, if the person has Progressive, I'd steer them to get a new insurance company like I'll be doing...they totally slow this process to a grinding halt.
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0 -
They had some personnel changes so there were some gaps in the communication/understandable though.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 2.0/5.0
Customer Service - 1.5/5.0 -
Brian was great. However our tech, Brad, was typically on lunch, away or just unavailable when we called. When we requested a call back he literally Never called us back.
Returned Clean
Likely to Recommend - 0.5/5.0 -
Nope
Repair Quality - 0.5/5.0 -
Color match is terrible and no blending on hood or passenger fender clearly two different colors I would be embarrassed to sign off on it. Luckily this is a fleet car being sold at auction
Customer Service - 0.5/5.0 -
Car held hostage over $200 probably knowing how bad the job was that if I saw it prior to payment I would throw a fit
Returned Clean
My Experience - 5.0/5.0 -
Very good customer service. I appreciate the honesty and quick turnaround time. I will be a return customer. Thank you.
My Experience - 5.0/5.0 -
Brad was great. Kept me updated though the entire process. Worked great with USAA as well when additional damage was found.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
Communication was awful. I managed this repair. The final supplemental payment couldn’t be tracked down by Schomp. I did it in five minutes. Everytime I voiced a concern I was quickly met with a negative response. Manager complained I had GEICO and they take away his shop rates. Total fail. I will never deal with schomp again. My representative complained to me he spent three days trying to reach my insurance company. Again, got his document I five minutes.
Likely to Recommend - 0.5/5.0
Repair Quality - 2.5/5.0 -
They had my vehicle for two months. My insurance ran out in my rental. I had to come out of pocket 500. When I asked the manager to help me in my bill, he complained my insurance company already screws you over on your labor rates. I had to manage the project. I always had to reach out for info. Most times I never got a response. I feel if my car would have been estimated properly the first time Schomp would t have had it so long. And to prove it, they had to do 4 supplements. And everytime I called or went in I was told they were short handed. People quit. Including my original service manager. I believe Schomp had my vehicle so long due to their problems. But yet it cost me on the rental car.
Customer Service - 1.5/5.0 -
No communication
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
My Experience - 0.0/5.0 -
Hail damage, took 4 months to repair