Schumacher Collision Center
SCHUMACHER COLLISION SERVICE IS A FAMILY OWNED AUTO SERVICE, WE HAVE BEEN REPAIRING VEHICLES FOR OVER 50 YEARS. OUR NUMBER ONE GOAL IS CUSTOMER SATISFACTION AND TIMELY REPAIRS. WORK WITH ALL INSURANCE CARRIERS.
- Free Estimates
- Insurance Company Assistance
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 0.5/5.0
Repair Quality - 1.0/5.0 -
Poor communication
Customer Service - 1.0/5.0 -
End product fine
Returned Clean
My Experience - 5.0/5.0 -
We love the feed back we get on the progress and repair. We had very good communication and Anthony and Maci was very good with communication. And we were very happy with the job their did on our car. The car was clean inside and out. Thank you guys for a job well done.
My Experience - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 0.5/5.0 -
1 Repair not done yet as part is back ordered for 2 months. Other Repair was done and paid out of pocket per agreement.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Thank you for your support and making the process easy.
My Experience - 5.0/5.0 -
The manager and his team are the best around. They treat me like family
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Kept me up to date on the progress of the work, very professional, treated my vehicle like it was a new vehicle, the body work was professional done and they even detailed the inside and outside of my vehicle
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Very respectful, professional and thorough staff. Car delivered in a timely manner in impeccable condition. Thank you!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Good work
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
When I drove the car off the lot my check engine light was on. I did call right away and was told to stop by late Saturday morning which was nice. I don’t mean to bad mouth anyone but it is an inconvenience.
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
I think I can’t tell yet until I’ve driven it a while. Looks great.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 3.5/5.0 -
The body work looks great however I just noticed today that the fog light that was replaced isn’t working. The car has a lot of features so I’m still in the process of checking everything out. So far the fog light isn’t working and received an error message about the Starlink sensor automatic breaking. Don’t know how to proceed getting the issues resolved. Will call Schumacher or perhaps they will call me?
Customer Service - 4.5/5.0 -
Customer service was very friendly. Although the emails I sent didn’t get any replies. However received calls on current status a few times.
Returned Clean
My Experience - 5.0/5.0 -
Professional and friendly service.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Professional and friendly people.
Customer Service - 5.0/5.0 -
Professional and friendly service.
Returned Clean
Likely to Recommend - 3.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 3.5/5.0
My Experience - 0.0/5.0 -
The communication was below expectations. What was estimated as a 1 week job became a month long. I had to go in and speak to the repair staff face to face to get an answer, which was the paint booth was down. This was after my wife returned the rental due to work travel and was told the car would be ready when she returned. It wasn’t. Finally I asked that my wife be contacted directly so many times I’ve given up. At every step and everyone I communicated with I asked her info be out in the job. Even TJIS EMAIL was sent to me. Overall it was a poor experience and as stated earlier came no where near meeting any expectations I have for this type of work.
Likely to Recommend - 0.5/5.0
Repair Quality - 1.0/5.0 -
Schumaker came no where near meeting the expectations I have for a repair facility. The communication was horrible, the overall repair took four times as long as was quoted. Every time I asked them to communicate directly with my wife (it was her car in the shop) and provided them her contact info, they still would reach out to me and not even try to contact her. Evidently the paint booth was down, that would have been good to know at week 3 somehow. I had to go there and talk to the service manager directly to get an answer. Personally I would never use them again nor would I recommend them to anyone.
Customer Service - 1.0/5.0 -
See prior notes
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0
Customer Service - 0.5/5.0
My Experience - 5.0/5.0 -
The collision department team was extremely helpful & professional throughout the entire process. They kept me informed and the car was ready on schedule.