SCR Collision

Likely to Recommend - 5.0/5.0 -

I have already recommended them to 3 people.

Repair Quality - 5.0/5.0 -

My car went in for what I thought was minor work , but turned out that a lot more was needed.Oliver and the crew at SCR Collision took care of EVERYTHING. All I had to do was file the insurance claim, and they took over the rest. I received my car the other day and it looked just as nice as the day I drove it off the car lot as a new car. They detailed the inside and outside of the car. Minor surface scratches from weekly car wash visits were erased. Communication was easy, and they delivered above and beyond what they promised!

Customer Service - 5.0/5.0 -

I put all my notes in the 1st response.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

The only thing I ask for was communication and my 2023 car to look like it did before the accident. To my amazement it looked better! As far as the communication Oliver was the best, he went above and beyond. I never once had to check the status he provided weekly updates and let me know if there were any changes along the way! I strongly recommend SCR and I highly suggest you ask for Oliver. THANK YOU SCR for providing exceptional service and hiring the best technicians to do the work I am beyond happy with the work!

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0 -

I always recommend the shop and have been there multiple times in the past myself.

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

My rental was scheduled and taken care of at drop off which I appreciate not having to make a trip to Enterprise.

My Experience - 5.0/5.0 -

I.am very happy for the job well done thanks a hesp. Thanks a million

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 4.0/5.0

Likely to Recommend - 5.0/5.0 -

I would recommend that they go directly with SCR and not through Honda dealership.

Repair Quality - 5.0/5.0 -

SCR repaired my car back to its original condition. It looks like it never got into an accident and the paint is on point.

Customer Service - 5.0/5.0 -

Marvin and Chris were the main staff who I was in contact with. Marvin was great at keeping my updated with the repairs on my car and was quick to respond to all my questions via email. Chris helped me once my car was back at Honda and made sure everything was done correctly. I did have to bring my car back and have some things fixed and Chris was on it right away. He didn’t try to put the blame on anyone else he immediately got my car and corrected all the things that were still bothering me. Even when I was getting upset he kept his cool and was professional about the whole thing. The second time I picked up my car he made sure it was up to my standards and all the things that bothered me were fixed.

Likely to Recommend - 5.0/5.0 -

Absolutely!!! I just recommended you to my neighbor after they saw my car.

Repair Quality - 5.0/5.0 -

The team did a awesome job with my Honda CRV, 2025, Hybrid. I always go to this vendor to fix my Hondas. This is my second Honda coming to them.

Customer Service - 5.0/5.0 -

Great customer service from all of the team from the receptionist to the estimator Mervin.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Completely Satisfied

My Experience - 5.0/5.0 -

The whole team went above and beyond--completely exceeding my expectations! Regina kept on top of communication every step of the way, making sure I understood what was happening behind the scenes. She even helped coordinate my car rental, which was such a relief. Gabe and Marvin were incredibly professional in handling everything with the CSAA claims department. They made sure my car was repaired on time, helped get a refund for the tire I originally had to pay out of pocket for, and even managed to get my stuck CD out (which wasn't even part of the claim ). They truly advocated for the best repairs, detailed the interior at no cost for bringing my car to their shop, and even filled my gas tank! The work was finished sooner than expected, and my car looked brand new inside and out. I couldn't be more impressed or grateful!

Likely to Recommend - 5.0/5.0 -

I had an excellent experience with SCR Collision. Each and every team member (Abraham, Oliver, Arlene) that I interacted with was super helpful, polite and clear in communication. They guided me through the insurance process, provided regular updates and gave a realistic ETA. They made sure that my car was ready before time for our family trip ☺️ They washed the car and cleaned it from inside as well. My car was returned just like new. All in all they went above and beyond to make sure my car and my requests were taken care of. I would definitely recommend going to SCR Collision.

Repair Quality - 5.0/5.0 -

I had an excellent experience with SCR Collision. Each and every team member (Abraham, Oliver, Arlene) that I interacted with was super helpful, polite and clear in communication. They guided me through the insurance process, provided regular updates and gave a realistic ETA. They made sure that my car was ready before time for our family trip ☺️ They washed the car and cleaned it from inside as well. My car was returned just like new. All in all they went above and beyond to make sure my car and my requests were taken care of.

Customer Service - 5.0/5.0

Likely to Recommend - 3.0/5.0

Repair Quality - 3.5/5.0

Customer Service - 3.0/5.0

Likely to Recommend - 4.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 3.5/5.0 -

Took 3x longer than expected and had to follow up myself for updates. No issues with the repair and satisfied with the results.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

My car is beautiful.

Customer Service - 5.0/5.0 -

Every person I spoke to was understanding and replied to me as needed.

Likely to Recommend - 4.0/5.0

Repair Quality - 3.5/5.0

Customer Service - 4.0/5.0

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Thank you Marvin for the help!

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

The best service. Everyone was so cordial and feel everyone went above and beyond. I am so happy we entrusted this repair to you guys and I will always recommend you to anyone I know that needs service on their car.

Likely to Recommend - 0.5/5.0 -

Unless it’s through insurance. I will never recommend body shops. Prices are too insane. YouTube tutorials fix 90% of the issues. I guess that’s why body shops exist. To fix the remaining 10% and charge high.

Repair Quality - 3.0/5.0 -

Took quite a while for what was ultimately a 1 day project. And for 8,000+ you would think it would be high up on the list. Cost was definitely not worth 8k. If this wasn’t done through insurance, I would never actually come to the shop. I will say what they did fix came out near perfectly but the cost just makes me want AI and robots to take these type of jobs over as quickly as possible. Which is already happening. Just so no one ever has to pay these outrageous prices. Oh, and I had to follow up on everything myself. There are no status updates given on an $8000 project. That’s wild.

Customer Service - 2.5/5.0 -

Your typical customer service reps. Nothing to write home about. When I had actually come in to pay off the rest of it from what insurance had given me prior. I was charged the wrong price and had to double check everything… and then again they charged me the wrong price so I had again pay a second time. The initial customer service rep looked at me like she didn’t know what she was doing. Otherwise, this is your typical auto body shop customer service rep using soft language to lessen the impact of having to pay such insane prices. And as needed before I was the one that had to follow up on everything I was never given automatic updates. Again for $8000 in the year 2025 do you think everything would be automated now at this point step-by-step.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

SCR is very accomodating

Customer Service - 5.0/5.0 -

SCR never fail to update me of the status of the repair.

My Experience - 5.0/5.0 -

I'm very satisfied and impressed with the work the SCR team has done on my car. Their attention to detail and clear communication have been outstanding (Oliver) —I couldn't ask for more. I'm 100% happy with how the paint turned out, and I really appreciate that they used OEM parts. Excellent job all around!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

I'm very satisfied with the service I receive — every employee is amazing! They're friendly, caring, and truly understand what customers need. The quality is outstanding, and it's great to know I'm in good hands. I would definitely recommend them to friends and family. It gives me real peace of mind. Last but not least SCR Collision only uses OEM parts.

Customer Service - 5.0/5.0 -

I'm very satisfied with the service I receive — every employee is amazing! They're friendly, caring, and truly understand what customers need. The quality is outstanding, and it's great to know I'm in good hands. I would definitely recommend them to friends and family. It gives me real peace of mind.

My Experience - 5.0/5.0 -

Thanks! I really appreciate all the extra effort you guys went to.

Likely to Recommend - 5.0/5.0 -

SCR is the only shop that I would recommend.

Repair Quality - 5.0/5.0 -

The workmanship and communication from the team during the repair process is second to none!!

Customer Service - 5.0/5.0