Secor Collision Technology

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0

Likely to Recommend - 4.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 3.5/5.0 -

There was confusion in the beginning, I was not aware of an appointment that was scheduled, if I had not reached out, I would’ve missed it. But once we made contact with the repair shop personnel was great.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

They were excellent to deal with did a fantastic job on our vehicle. We had one issue at the end, and they resolved it immediately, could not be more satisfied.

Customer Service - 5.0/5.0

Likely to Recommend - 4.0/5.0

Repair Quality - 4.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 1.0/5.0

Repair Quality - 1.0/5.0 -

Sensor is still going off.

Customer Service - 1.5/5.0 -

When we called on Thursday to check one the status, we were told it wouldn’t be done for weeks even thought it was supposed to be done Friday. Asked for a call back, never got it. I had to email, call and leave a voice mail to get response.When we dropped off, we asked for tire rotation, when we picked it up, it wasn’t done. And, to top it off, we drove it home and the sensor is still on.

My Experience - 5.0/5.0 -

So professional. Work performed well and on time. Always clear communication and car looks great. It's great to work with the team at this body shop.

Likely to Recommend - 0.5/5.0

Repair Quality - 0.5/5.0 -

One part replaced but problem not fixed! Flooded within days of picking up again. I impeded out water placed a hair dryer in, low speed, which dried it out and now works. Must get rid of car it’s just going to happen again!

Customer Service - 0.5/5.0 -

You never fixed the problem just replaced the cooked amp that was under water again within two days of picking up. On the way home with supposed car the radio was static horrable sound and was told that was the way it arrived, with static. It arrived with no sound period, no static no sound. Then to top it off within two days the supposed new amp was under water again. Call this fixed? I sucked out the amp area and placed in a hair dryer, low speed for an hour. Radio came on perfect with no static and no problem with center speaker. Have the car apart as I write trying to figure weather to just remove rubber plugs under amp. Perhaps you should not haven taken on job, not all jobs are wins! This one sure wasn’t! I trusted you would do the same superior work as the old days. You sere wonderful with my Alfe 164 I bought new from Charlie years back.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Not sure why the car is in the shop for 2-3 weeks. Is there any way to speed up the process? People are great to work with and totally satisfied with results

Customer Service - 5.0/5.0 -

People are great. Very accommodating

Likely to Recommend - 4.0/5.0 -

Staff was friendly, it is guaranteed through Subaru and my insurance company.

Repair Quality - 5.0/5.0 -

Looked excellent.

Customer Service - 3.5/5.0 -

Took a long time to make an appointment, did not receive status updates on repairs while vehicle was in the shop, difficult to get a hold of someone from shop to determine status.

Likely to Recommend - 5.0/5.0 -

I have recommended- super easy to work with. The car rental partnership with enterprise made it so much easier for me to drop off and pick up without involving assistance from a friend or family member!

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

The office was great with communication, estimates of time and the job being done.

Likely to Recommend - 0.5/5.0

Repair Quality - 3.0/5.0 -

Bad experience.Customer service was inexistant. I was never explained the repairs,no walk through it. I had to point out some glue and misallignement 9f the doors after it was repaired!! And i am not in that line of work nor am i very picky so b9ttom line this time they didn't care and were understaffed?

Customer Service - 2.0/5.0

Likely to Recommend - 0.5/5.0 -

Absolutely not.

Repair Quality - 3.5/5.0 -

Repair itself looks ok. Little excess paint above the area

Customer Service - 0.5/5.0 -

Worst service ever. Terrible communication. Wasted my time and money

Likely to Recommend - 0.5/5.0 -

I would not reccomend Secor to anyone at this time

Repair Quality - 3.0/5.0 -

Can visibly see a paint drip line on driver’s side door. Also paint on side of windshield and a few spots that appear to be small pin size bubbles on the hood and door

Customer Service - 0.5/5.0 -

Terrible customer service due to lack of communication. We had to call several times for updates. We understand parts are on back order etc. but communicating that is very important. It took over two weeks for our car to even be started- we would not have dropped it off when asked if that was the case until repairs were ready to start (again, we completely understand delays come up etc. just would have been nice to know). We received zero communication regarding that. We also were not updated on a part being on back order- I had to call multiple times to receive an update. We were told to drop off the car on March 23rd and told it would take about a week or 2- but it was not ready until May 25th (which again we had to call and check on it- and were told "oh it was ready yesterday"- we NEVER recieved a call or email indicating that)

Returned Clean

Likely to Recommend - 4.0/5.0

Repair Quality - 4.0/5.0

Customer Service - 4.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Our only problem was that it was suppose to be done Thursday or Friday. We didn't get our car until Tuesday because the people at the auto supply store couldn't read & told the collision center at Secor that this bumper didn't have sensors. They need to be spoken to. Other than that we're very happy with the work secor collision 💥 center did.

Customer Service - 5.0/5.0

Likely to Recommend - 1.5/5.0 -

Very disappointed with the lack of communication I received, very disappointed that my vehicle was not repaired completely when they picked it up, very disappointed in the overall experience. The only thing I can say that was positive, was that they did give me a loaner for the additional time which ended up being five additional weeks for them to partially fixed my vehicle.

Repair Quality - 1.5/5.0 -

I am very dissatisfied considering they had my vehicle for 9 weeks and I still had to pick it up with it not being completely repaired after a car accident in which my insurance paid over $10,000 for the repairs. I understand there's a part shortage, but none of this was communicated to me until it had been after 30 days and I had to give my rental car back. I had to basically beg them to give me a loaner. In which they told me they don't typically provide. I then had the loaner for five more weeks. I was told I had to bring it back because they wanted to sell the loaner and pick up my car. My vehicle was still not completed and parts were still on order. I am currently driving my vehicle and waiting to receive the ordered parts. I was assured I will be able to have a loaner for a day while they fix the rest of the vehicle. This has not happened yet.

Customer Service - 1.5/5.0 -

I received little to no communication about the status of my vehicle in the entire 9 weeks that they had it. I find this unacceptable

Likely to Recommend - 3.5/5.0

Repair Quality - 5.0/5.0 -

Great work!

Customer Service - 4.0/5.0 -

Not kept completely informed on extensive delays

Returned Clean