Senn's of Middletown

4.9 (3,493reviews)
98%
13010 Middletown Industrial Bl,  Louisville,  KY  40223

It's no wonder Senn's has served Louisville and Southern Indiana with Excellence for over 74 Years and Three Generations. Our uncompromised quality, customer service, and dedication to the highest industry training standards shows in each repair we do. Unlike nationwide chains Senn's is a Family owned local company that cares for your car like their own. Rich in History and convenience, Senn's has three convenient locations for all your collision needs.

Services
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Paintless Dent Repair
  • On-Site Car Rental - Enterprise®
Payment Types
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
I-Car

Reviews (3,493)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for outstanding repair quality, with many noting their vehicles looked brand new upon return. The team receives high marks for professionalism, friendliness, and attentiveness throughout the repair process. Regular text and email updates are frequently highlighted as a standout feature, keeping customers informed at every stage. Timeliness is generally well-regarded, with many repairs completed on schedule or even ahead of time. When parts delays occurred, customers appreciated being proactively communicated with. Several customers noted the added bonus of receiving their vehicles cleaned inside and out. A small number of customers mentioned receiving conflicting completion dates or experiencing longer-than-expected repair times, and one customer reported a missing part causing water damage. Overall, the vast majority of feedback reflects a highly positive experience, with many customers expressing intent to return and recommend the shop to others.
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"Best customer service Ive come across and performed better than expected work and their attention to ..." Read more
"They did such a great job that you can't even tell that it was even damaged. They also detailed the ..." Read more
"... experience at Senns. I was told they were great but everything from the customer service to the actual car repair was perfect! Everyone I spoke to on the phone ..." Read more
"Senns made the entire process seamless during the month it took to repair my van after hitting a deer. I ..." Read more
"Senns repair to my Lexus was like getting a new car back. Not only was the repair perfect but was completed ..." Read more
"They text almost daily. You always know where you are in the process."
"Their communication was thorough and wonderful! They have this down!"
"They did an amazing job keeping me informed throughout the process."
"... having rental car available when I dropped it off, daily texts to update progress and being ready as originally promised. I could not have had better ..." Read more
"I had to call for all updates"

My Experience

Fabulous!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

My Experience

Was completely satisfied. Really appreciated how I was kept informed via multiple texts. I will surely recommend Senn’s to family and friends.

Likely to Recommend

Repair Quality

Very good customer service. Kept me informed of the progress on my vehicle.

Customer Service

Returned Clean

My Experience

Service was SUPERB!!!

Likely to Recommend

Repair Quality

Customer Service

All correspondence has been directed to my husband instead of me. It was my telephone # and my car.

Returned Clean

My Experience

This was a very professional, organized, and well communicated experience Thanks very much.

Likely to Recommend

It was a great experience

Repair Quality

Very professional, organized, communicative experience.

Customer Service

Same

Returned Clean

Likely to Recommend

Repair Quality

Jim handled everything I needed with professionalism. The work as far as I can tell was done proficiently. I would recommend your team any day.

Customer Service

Returned Clean

My Experience

Really great job

Likely to Recommend

Repair Quality

Great job

Customer Service

Likely to Recommend

Repair Quality

We are very satisfied with the customer service and the repair.

Customer Service

Excellent

Returned Clean

My Experience

Great customer service and super fast!

My Experience

My Experience

Great service and work!

Likely to Recommend

Repair Quality

THEY WERE GREAT TO WORK WITH AND DID A GREAT JOB

Customer Service

Returned Clean

My Experience

My vehicle looks great. The entire process from start to finish was handled very professionally. Completed as agreed, and setting up the rental onsite was so much easier. 10/10 experience!

Likely to Recommend

Repair Quality

Customer Service

My Experience

Thank you so much for a quick and perfect repair!

Likely to Recommend

Repair Quality

On or ahead of schedule. So far everything looks great.

Customer Service

Returned Clean

Likely to Recommend

Totally recommend. I have always heard good things about Senn.

Repair Quality

It was fast. They handle my rental car pickup. The repair work was excellent and smooth.

Customer Service

Kept me informed every step of way

Returned Clean

My Experience

I worked with Jim and he made a stressful situation so much better. I’m thrilled with their communication and work. Thank you!