Senn's of Middletown

4.9 (3,500reviews)

98%

(502) 254-2481

13010 Middletown Industrial Bl, Louisville, KY 40223

98%

13010 Middletown Industrial Bl
Louisville, KY 40223

Get Directions Website

About Senn's of Middletown

13010 Middletown Industrial Bl
Louisville, KY 40223

Get Directions Website

It's no wonder Senn's has served Louisville and Southern Indiana with Excellence for over 74 Years and Three Generations. Our uncompromised quality, customer service, and dedication to the highest industry training standards shows in each repair we do. Unlike nationwide chains Senn's is a Family owned local company that cares for your car like their own. Rich in History and convenience, Senn's has three convenient locations for all your collision needs.

Services

Insurance Company Assistance
Lifetime Warranty
Towing
Paintless Dent Repair
On-Site Car Rental - Enterprise®

Payment Types

MasterCard
Visa
Cash
Check
Debit Card

Languages

English

Hours

Sun	Closed
Mon	8:00 am - 5:00 pm
Tue	8:00 am - 5:00 pm
Wed	8:00 am - 5:00 pm
Thu	8:00 am - 5:00 pm
Fri	8:00 am - 5:00 pm
Sat	Closed

* Holiday hours may differ.

I-Car

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Website

Reviews (3,500)

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Rating

2,808 Customers Rated

5 Stars

74.1% Complete

(2594)
4 Stars

4.8% Complete

(169)
3 Stars

0.6% Complete

(22)
2 Stars

0.3% Complete

(9)
1 Star

0.1% Complete

(5)
< 1 Star

0.3% Complete

(9)

Customers say

Overall Customer Satisfaction

Customers consistently praise the shop for outstanding repair quality, with many noting their vehicles looked brand new upon return. The communication experience stands out strongly, with customers appreciating daily text updates and being kept informed at every stage. Timeliness is well-regarded, with numerous vehicles completed ahead of schedule. Customers also highlight the unexpected bonus of vehicles being cleaned inside and out. A few customers noted delays due to parts availability, though most acknowledged these were communicated proactively. Some improvement points raised directly by customers include occasional conflicting completion dates and isolated quality concerns. Overall, satisfaction levels are exceptionally high, with customers repeatedly expressing willingness to recommend the shop and return for future repairs.

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Service Quality
Timeliness
Communication

"Best customer service Ive come across and performed better than expected work and their attention to detail is amazing!"

"They did such a great job that you can't even tell that it was even damaged. They also detailed the inside of my car and washed ..." Read more

"... experience at Senns. I was told they were great but everything from the customer service to the actual car repair was perfect! Everyone I spoke to on the phone was kind & able ..." Read more

"Senns made the entire process seamless during the month it took to repair my van after hitting a deer. I appreciated the prompt ..." Read more

"Repair could not have been easier. From stopping by to get an estimate, having rental car available when I dropped it off, ..." Read more

"Finished one day early"

"Customer service was excellent and my car was finished ahead of schedule"

"Additional repairs needed to be made, but I was informed at every step along the way. There were no surprises."

"... having rental car available when I dropped it off, daily texts to update progress and being ready as originally promised. I could not have had better service! Thank you!" Read more

"Had to order extra parts, but excellent communication throughout the process"

"They did an amazing job keeping me informed throughout the process."

"They text almost daily. You always know where you are in the process."

"Their communication was thorough and wonderful! They have this down!"

"... car working with Senn was a wonderful experience! I had daily reports explaining the how the repair was progressing. The rental car was great. The work was completed ..." Read more

"The work was perfect! The communication is top notch! I wouldnt bring my car anywhere else!"

Service Quality
Timeliness
Communication

Service Quality
Timeliness
Communication