Serpentini Chevrolet of Willoughby Hills
In operation 6 years.
Serpentini Collision
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Was a very pleasant experience
Customer Service - 5.0/5.0 -
Was kept in the loop throughout
Likely to Recommend - 3.0/5.0
Repair Quality - 3.5/5.0 -
The parts that were ordered were defective
Customer Service - 2.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Adrienne & Hayley were Phenomenal ‼️Mechanical and Body work done very timely. Wish a list of suggestions were added such as brakes, wheel alignment from service. Shall return!!!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.5/5.0
My Experience - 4.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 3.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Amazing work done…even went above and beyond with it. In addition to that your customer service was truly outstanding. I had a wonderful experience even though I was dealing with a tough time. Much appreciated!!!
Customer Service - 5.0/5.0 -
Exceptional
Returned Clean
Likely to Recommend - 1.0/5.0
Repair Quality - 2.5/5.0 -
The repair itself I am completely satisfied with. The reason why I did not give a higher rating is when my vehicle was returned to me I noticed the upholstery on my steering wheel was out of place. The repair occurred on my driver side door, so I’m not understanding why my steering wheel would have been altered during the repair process considering my door was not replaced. And the reasoning as to why it could have occurred did not make sense. I was told that my vehicle is an older vehicle so the upholstery could have easily came out of place due to that. I was also told that maybe when the tech was getting in my vehicle the upholstery could have came off then if the tech pulled too hard on the steering column. Again, none of that makes sense as my vehicle is only 5 years old and the upholstery is leather so the only way it could “easily” come apart from the wheel is only if someone applied force to do so. They were able to push the upholstery back in but it makes me question what was all done to my vehicle while it was in the shop since my steering wheel was not apart of the repair. If I would have been given a more logical explanation for the upholstery being out of place, then that would have been a different story. I did ask for the representative to make a note in my file in case an issue comes up later down the road with my steering wheel. She mentioned that they provide a warranty for all the work they perform and I told her again my steering wheel had nothing to do with the repair work so it would be my word against the shop at that point, which is why I wanted it documented. She was nice enough to leave a note on my receipt with her initials and date, since she couldn’t provide me with a copy of the note she claimed she was going to put in my file. All in all, the repair itself they did a great job but if I trust a shop to repair my vehicle, I expect it to be returned to me in the condition I dropped it off in with the exception of the repair work they performed. But if that is not the case you as a facility should be able to provide an accurate explanation as to the reason any other damage occurred to my vehicle and not try to justify or come up with possible scenarios as to why it occurred. If I’m asking a question, it is because I want a truthful account as to what happened to my vehicle.
Customer Service - 3.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
It looks great!
Customer Service - 5.0/5.0 -
Adrienne was always available and helpful.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very prompt response
Customer Service - 5.0/5.0 -
Friendly and very accommodating
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
Back seat floor mat ia missing from my vehicle
Customer Service - 4.0/5.0 -
Adrienne and Haley did a great job. I was told by Vince it would only take 3 days for the parts to arrive. It took 4 weeks. The backseat floor mats are missing from my vehicle.
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0
Customer Service - 0.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Was easy and a pleasure to work with.
Customer Service - 5.0/5.0 -
Adrianne is a gem and keeps everything organized
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
The staff was very kind and professional and knowledgeable.