Serpentini Chevrolet of Willoughby Hills
In operation 6 years.
Serpentini Collision
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
Sorry to say this is the third time I needed a car repair….but without question took it to Serpentini based on my first experience. The only thing I would suggest is as follows: this was an electric car, would have been a nice plus if they gave it a full charge prior to pick up.
Repair Quality - 5.0/5.0 -
I have had a previous repair at this location. They are meticulous. I would never know there was a repair.
Customer Service - 5.0/5.0 -
The two ladies in the service area are outstanding. Haley was exceptional in keeping me informed as to the progress of the repair and if there would any delays.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great ,Great service my car was scratched I took it to the service department . I am so happy with the service I received. I brought my car from there, right off the show room floor!!! I always bring my vehicle there. And the lady in the service department, her name is ELLA in the service department. She was ALSOME !!!! THANKS. ROSLYN PLAXICO
Customer Service - 5.0/5.0 -
Great ,Great service my car was scratched I took it to the service department . I am so happy with the service I received. I brought my car from there, right off the show room floor!!! I always bring my vehicle there. And the lady in the service department, her name is ELLA in the service department. She was ALSOME !!!! THANKS. ROSLYN PLAXICO
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Great customer service
Likely to Recommend - 2.0/5.0
Repair Quality - 3.0/5.0 -
My vehicle was not ready when I came to pick it up. The seat belt covers were still hanging off boxes was inside the vehicle along with a rim that Serpentine was going to return for the core charge. Also the inside was filthy black smug marks all over the seats and on the sides of the door where it was more cloth harder to clean especially since my interior is cream.
Customer Service - 2.0/5.0 -
Had to stand around for 10 minutes after asking can someone help me, the told me they would be right with me only 10 minutes later and pointed me to another area for help
Likely to Recommend - 1.5/5.0 -
Service desk was good
Repair Quality - 1.5/5.0 -
The suspension is not correct; when going over bump, the car is not stable. During repairs, my left side mirror damage at your facility. I will be coming in for Serpentini to replace the mirror and do a test drive to make sure the alignment was done correctly.
Customer Service - 5.0/5.0 -
The ladies at the desk are very helpful and communicate well
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Reliable and efficient
Customer Service - 5.0/5.0 -
Reliable
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 1.5/5.0 -
Lack of updates / communication , especially when I was told it would be done by July 10 . No attempt to update me . Also failed to repair issues with BMW gps/ emergency call system alarm and told me it was a coincidence it wasn’t working and not from the accident . Supervisor Vince was not helpful and did not know what he was doing .
Customer Service - 0.5/5.0 -
Failed to disclose they were unable to repair the bmw navigation / gps issues . Tried to gaslight and say it was not from accident . Should be more honest and say they are unable to repair the gps/ bmw screen issues and refer to dealership instead of saying the alarms are a confidence and not due to accident . Vince was condescending and inept .
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Great job
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 3.5/5.0 -
Had the dealership not forgotten to fix a part of the claim the first time around I probably would've given them a 10. I went to pick up the car July 8th and everything looked good until I got to the rear and noticed they didn't fix the dent in the trunk or repair/replace the rear wiper blade. So I had to leave the car there longer and finally got to pick it up July 13th.
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great job!!!!
Customer Service - 5.0/5.0 -
Adrienne and Haylee was wonderful to work With
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Hailey was amazing!!!!!!! She took very good care of me through the whole process.
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
Generally very good, quality work, very nice people and good communication. My only negative is that my paperwork says Del. Date of 6/30/26 and it was not actually finished until after 5pm on 7/7.