Serra Chevrolet Sterling Heights
In operation 50 years.
Serra Chevrolet is conveniently located on Van Dyke just south of 18 Mile. For over 48 years Serra has been assisting Metro-Detroiter’s with their New and Pre-Owned Vehicle Sales, Service, Parts and Body Shop needs. We are dedicated to meeting the demands of customers and manufacturers alike. Our large volume of new vehicle sales ranks us in the top 3 Chevrolet dealers nationally, with over 5000 new car sales last year. With today’s economic challenges we strive to blend quality with integrity and provide customers with an all around first-class experience. Our goal and focus is to achieve 100% Customer Satisfaction.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Automotive Glass Replacement
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:00 am - 6:00 pm |
| Tue | 7:00 am - 6:00 pm |
| Wed | 7:00 am - 6:00 pm |
| Thu | 7:00 am - 6:00 pm |
| Fri | 7:00 am - 6:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0 -
I will tell all friends Sierra Chevrolet is the best
Repair Quality - 5.0/5.0 -
Keep up the good work
Customer Service - 5.0/5.0 -
Good
My Experience - 5.0/5.0 -
Ken was so great! Kept me updated each day with status
My Experience - 5.0/5.0 -
Seems like they did a great job. Only thing was they forgot to relearn my rear view mirror but that was an easy fix.
Likely to Recommend - 3.5/5.0
Repair Quality - 4.0/5.0 -
The work they did was fine but the rear view mirror had to be relearned and their was a considerable amount of over spray on my hard tonneau cover from painting the roof that I had to go over twice to get it all off.
Customer Service - 5.0/5.0 -
Nice folks
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Awesome job by all who were involved!!! Thank you all very much!!!!!!!!
My Experience - 5.0/5.0 -
It was a very smooth process.
Likely to Recommend - 2.5/5.0
Repair Quality - 4.0/5.0 -
The repair itself was done fine. The area that was repaired was dirty when we received the car so it looked like a botched paint job, but we were able to clean it off, and it ended up being fine. However, the rental car cleanliness was absolutely not acceptable. It was extremely dirty when we received the car, to the point where there were unidentified pills just laying in the center console of the car. Such a huge safety issue. Assume they were from the last renter. It’s extremely clear that they do not clean or check over the rental cars at all between renters which is disgusting and a huge safety issue. This became very clear when we accidentally left our garage door opener in the car. When we realized and called several hours later, they said they had immediately rented to car out to someone else who had taken the car out of town. So if they were able to get the opener back to us, it would be several days. This just proves doubly that the cars aren’t cleaned in any way. Disgusting
Customer Service - 3.0/5.0 -
It was alright. If you weren’t able to pick up the phone right when they called, it took hours and a follow up call to hear back. Also, it took calls to four people and multiple hours, to receive a follow up call on the missing remote.
Returned Clean
Likely to Recommend - 5.0/5.0 -
unfortunately our second accident this year but what an improvement Serra was compared to our other repair
Repair Quality - 5.0/5.0 -
great job on the repair
Customer Service - 5.0/5.0 -
from the first phone call to the pick up their team was outstanding. Especially the communication, we were updated every step of the way
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great turn around time! Tony was great
Customer Service - 5.0/5.0 -
Everyone was great and very efficient
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
My Buick looks great and looked like it did when it was first delivered both inside and out! The only thing I noticed while driving is that the steering doesn’t feel as precise as before. When going straight, the vehicle seems to wander a little right and left. Maybe the steering rack mounting was affected when the right front tire was hit?
Customer Service - 5.0/5.0 -
Welcomed the updates of the estimated date of delivery.
My Experience - 5.0/5.0 -
Serra Chevrolet was very helpful thru the whole process, did a nice job!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Not done
Repair Quality - 5.0/5.0 -
Some spots miss
Customer Service - 5.0/5.0 -
They don’t do every thing what I show him
Returned Clean
My Experience - 5.0/5.0 -
I want to thank Joe and Amy at Sierra Chevrolet for their excellent customer service. They were both very friendly, returned my calls promptly, and took the time to answer all of my questions. I really appreciate their professionalism and willingness to help.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Joe was amazing and answered my calls everytime . Angela was super sweet as well 😊
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
My entire experience with Serra was seamless from start to finish. I was given timely updates during the process. The staff was friendly and welcoming. I would highly recommend this dealership. And lastly, my car looked amazing. Thanks Serra!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Completely satisfied with the service