Serra Chevrolet Sterling Heights
In operation 50 years.
Serra Chevrolet is conveniently located on Van Dyke just south of 18 Mile. For over 48 years Serra has been assisting Metro-Detroiter’s with their New and Pre-Owned Vehicle Sales, Service, Parts and Body Shop needs. We are dedicated to meeting the demands of customers and manufacturers alike. Our large volume of new vehicle sales ranks us in the top 3 Chevrolet dealers nationally, with over 5000 new car sales last year. With today’s economic challenges we strive to blend quality with integrity and provide customers with an all around first-class experience. Our goal and focus is to achieve 100% Customer Satisfaction.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Automotive Glass Replacement
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:00 am - 6:00 pm |
| Tue | 7:00 am - 6:00 pm |
| Wed | 7:00 am - 6:00 pm |
| Thu | 7:00 am - 6:00 pm |
| Fri | 7:00 am - 6:00 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
Excellent care and service. Repairs were accomplished beyond my expectations, restoring the vehicle took technical expertise. My wife and I appreciated the flower arrangement. Thank you so much.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Completely satisfied in every way; car rental, paint, cleanup, notifications
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
Staff was fine. But your policies I don't agree with. There no way it should have taken 8 days to fix my car. You used after market parts which surprised me. I could have taken it to the collision shop near my house for that. i had an appointment to bring my car in on a Tuesday you didn't look at it till Wednesday which cost me an extra day of car rental. When I rented the car your employee walked quickly around the car and did nothing when I returned it he was checking like a hawk. Rubbing away dirt looking for anything he could get me in. With my car the went over it with a fine tooth comb pointing out every little imperfection, wiping away to make sure they checked it all. I had to sign saying there were scratches yet I did t get a copy of what the supposed issues were. My husband works with cars and has worked on Several gm cars and he is not impress with the workmanship or time it took ti do it. It's an okay job but nothing we could not have gotten at a collision shop. Since we buy our vehicles from you we expected more. The text messages every day were annoying. My car is happy your taking good care if it really? I'd rather get my car back in a reasonable time rather than hearing how much you value your customers and yout glad to service us. Then service me don't text about it do it. Like I said your staff was fine. They were polite and I Know I probably wasn't They are just doing what they are told I didn't feel like you cared a bit about me. Just worried about covering your company's interests and making as much money eas you could
Likely to Recommend - 0.5/5.0
Repair Quality - 3.5/5.0
Customer Service - 2.0/5.0 -
People were good. The policies are bad job took too long to conplete
Likely to Recommend - 1.5/5.0
Repair Quality - 1.5/5.0
Customer Service - 4.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Buff Whalen representative, Beth was very helpful & professional at all times. Greatly appreciated her help.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
The car looks bran new. I have always been please with any job I have Buff Whelan folks do to may car. The people are friendly and I feel that Jason & Mike O. always has my back. I have been with you all for many years. I will be there for many more. Thanks Again Larry Renaud