Serra Superior Collision Center

4.6 (1,016reviews)
92%
3533 Old US 23,  Brighton,  MI  48114

In operation 5 years.

SERRA SUPERIOR COLLISION CENTER IS FULL SERVICE AUTO BODY REPAIR FACILITY SERVICING ALL MAKES AND MODELS.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 6:00 pm
Tue 8:00 am - 6:00 pm
Wed 8:00 am - 6:00 pm
Thu 8:00 am - 6:00 pm
Fri 8:00 am - 6:00 pm
Sat Closed
* Holiday hours may differ.
Acura
Honda
I-Car

Reviews (1,016)

Customers say
Overall Customer Satisfaction
Customers consistently praise Serra Superior Collision for exceptional service quality, with many highlighting the shop's excellent communication through regular text updates and phone calls throughout the repair process. The quality of repairs receives outstanding feedback, with vehicles often returned looking brand new and exceeding customer expectations. Many customers appreciate the thorough interior and exterior detailing provided at completion. Staff professionalism and friendliness are frequently mentioned as standout qualities. Timeliness shows mixed feedback - while some repairs are completed ahead of schedule, others experience delays due to parts availability or additional damage discovered during work. The shop's willingness to provide loaner vehicles and go above and beyond for customer needs generates strong loyalty and recommendations.
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"... recommend Serra Collision to family and friends. Outstanding experience a huge thank you to all the employees. My repair looks incredible, car looks ..." Read more
"Fast, reliable, exceptional work. I was referred to Serra Superior Collision Center and drove 5 hours ..." Read more
"They were very accommodating. They went above and beyond with their service and the repair was fantastic! ..." Read more
"Absolutely incredible! I have never had such fantastic communication and customer service like ..." Read more
"Excellent work, superior customer service!"

Likely to Recommend

We have and always will recommend Serra.

Repair Quality

The Team at Serra was outstanding. Our Advisor, Jacob Story, was exceptional. He kept us apprised of everything each step of the way. The work was performed quickly and top notch. From the ladies at the front desk, to the Team in the shop, we were highly impressed. You are very lucky to have Jacob and the rest of the Team at Serra. As I mentioned to them the other day, they treat you like family. We always have, and always will use Serra for our needs. Thank you.

Customer Service

See previous comments

Returned Clean

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Returned Clean

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Returned Clean

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Repair Quality

The employees there were extremely helpful and kind whenever i stopped in. The repair took about 3 weeks but i was extremely happy with the paint job and overal condition. They even cleaned and buffed the interior which was wonderful.

Customer Service

Likely to Recommend

Repair Quality

Excellent workmanship and good communication on timing.

Customer Service

Good communication and updates.

Likely to Recommend

Repair Quality

Did good work in a timely manner. Picked me up at my home.

Customer Service

Friendly, knowledgeable

Returned Clean

My Experience

The car was returned in great shape including detailing. Julian's follow-up was great for keeping us up to date on progress.

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Repair Quality

Working with Serra was so easy. The system they have in place works smoothly and efficiently. The repair quality was great.

Customer Service

customer service and communication were excellent

Returned Clean

Likely to Recommend

Repair Quality

Kudos to Nicole and Tonya!!

Customer Service

Returned Clean

My Experience

Communication was excellent. Serra worked with our insurance company. Work was scheduled and completed. Car interior was even cleaned. Really appreciated how seamlessly they made this process.

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Returned Clean

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My Experience

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My Experience

Quick & honest. All around excellent customer service. They communicated the entire process to me prior and kept me up to date as things were progressing with my car. They gave me a time frame and held to that. Highly recommend using this body shop for car repairs

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Repair Quality

Customer Service

Returned Clean

My Experience

Awesome service as always! I was so happy to get my beloved Jeep back, all fixed up and clean! Thank you!!!

Likely to Recommend

Repair Quality

Excellent service! My jeep is all fixed up and good as new!

Customer Service

Nicest people ever! :)

My Experience

Very timely and efficient service.

My Experience

Truck looks good Thank you

Likely to Recommend

Repair was good getting it set up no so smooth.

Repair Quality

Looks great and really appreciated the job they did cleaning the vehicle. Nice job

Customer Service

I brought the vehicle in because the paint from the previous repair was coming off. A picture was taken and I was told the manager would need to review it, but he was out and they would call me when he was able to check it. A week later I called to check the status it hadn’t been reviewed yet. A month goes by no action so I brought it back in. The manager looked at it and said he would have them call me for an appointment. A week later I called and they then set up an appointment. Made me feel like I was being dodged. However once I got the appointment things went well and the repair looks great.

Returned Clean

My Experience

Likely to Recommend

Repair Quality

Completed on schedule and was very clean when we picked it up. Friendly and courteous service. Gave frequent updates by text

Customer Service

Returned Clean

Likely to Recommend

I highly recommend Serra Collision to family and friends. Outstanding experience a huge thank you to all the employees. My repair looks incredible, car looks totally brand new, and the attention to detail is amazing. My car was also detailed inside and outside and looks totally brand new. I love Serra Collision based upon the 5 star experiences I have had every time I have used Serra Collision. The icing on the cake is how kind, friendly, and professional each of the employees are at Serra. I have been a customer from the early 2000's to now and Serra is truly #1!!!!!!!! The best!!!! Thank you.

Repair Quality

Amazing experience!!!

Customer Service