Gerber Collision & Glass - Brighton

4.8 (1,135reviews)
97%
9987 E Grand River Ave,  Brighton,  MI  48116

In operation 81 years, 5 years at this location.

Gerber Collision & Glass - Brighton offers quality collision repair / auto body services backed by a National Lifetime Guarantee.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
I-Car

Reviews (1,135)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding repair quality, with many noting their vehicles looked brand new or even better than before. The team received high marks for professionalism, friendliness, and genuine care. Communication stood out as a major strength, with customers appreciating regular text and phone updates throughout the repair process. Timeliness was largely commended, with several vehicles completed ahead of schedule. Customers also highlighted the pleasant bonus of receiving their vehicles cleaned inside and out. A few customers noted areas for improvement, including more proactive communication around delays, occasional missing parts at pickup, and interior cleanliness upon return, as mentioned directly in their feedback.
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"We had paint work done, someone keyed my car. The work was excellent! What blew us away though, was the extra work that was done cleaning the vehicle, ..." Read more
"My car looks as good as new! I appreciate the continuous updates after dropping my car off. Upon ..." Read more
"The repair work done is excellent. We were warned of the possibility of the paint not matching but ..." Read more
"Some of the best service I've ever had"
"... from start to finish was so wonderful and kind! They went above and beyond to fix my baby and get her 100% again!!" Read more
"Customer service seems to be the main priority here! The constant updates and communication makes the horrible experience of needing a collision shop a ..." Read more
"The constant communication and updates I am very pleased with the repairs"
"As I said in a previous comment, I really appreciated all of the timely progress updates. It really eased my mind knowing things were ..." Read more
"Best asset of this Gerber location was the communication, updates and getting an initial assessment ..." Read more
"I would have appreciated a call when the shop knew that they were going to be waitingbackordered ..." Read more

Likely to Recommend

Repair Quality

Work looks great. Took a bit longer than anticipated.

Customer Service

Very friendly

Returned Clean

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Repair Quality

Customer Service

My Experience

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Repair Quality

Customer Service

Returned Clean

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Repair Quality

Customer Service

Returned Clean

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Repair Quality

nice job, car was clean when I picked it up. Was ready on the date promised.

Customer Service

customer service was excellent

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Repair Quality

Customer Service

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Repair Quality

Customer Service

Returned Clean

My Experience

Exceptional communication, Cathy was friendly, polite and great at answering questions. Car was cleaned at pickup and repairs seem to be all correct.

Likely to Recommend

Repair Quality

Gerber was awesome. Very thorough and responsive. We would definitely use again. Jim was great to work with.

Customer Service

Returned Clean

My Experience

Experience with Gerber couldn’t have been better. Seamless process with our insurance.

Likely to Recommend

Repair Quality

Customer Service

My Experience

Wonderful from start to finish. Great communication all the way through our claim and body work. They detailed the inside of our car for us- wow! Customers for life!

Likely to Recommend

Will tell all my friends and family

Repair Quality

Great communication, great service, detailed the inside of our car! Customers for life

Customer Service

Wonderful job

Returned Clean

My Experience

The people at Gerber Collison & Glass were friendly communicative and totally professional. They completed the needed repairs on schedule even though my actions made that difficult. I would gladly use them again but am not planning on needing to!

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Repair Quality

Customer Service

My Experience

Everyone was very nice and got my car fixed in a timely mannor

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Very professional job.

Repair Quality

Very professional and quality workmanship.

Customer Service

Courteous and profesional

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Repair Quality

Customer Service

Returned Clean

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Repair Quality

Excellent service and work performed

Customer Service

Returned Clean

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Repair Quality

Customer Service

My Experience

My car looks brand new and your staff was so friendly and helpful. I am very glad I picked Gerber Collision. I will recommend you to family and friends.

Likely to Recommend

Repair Quality

Gerber Collision did a great job on my Terain, it looks brand new! My vehicle was completed several days early.

Customer Service

My Terain looks brand new! And it was ready several days early. I will recommend Gerber Collision to my friends and family.

My Experience

Did beautiful job

Likely to Recommend

Repair Quality

Great job

Customer Service

Very pleased

Returned Clean

My Experience

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Repair Quality

Customer Service