Gerber Collision & Glass - Brighton

4.8 (1,099reviews)

97%

(810) 227-6151

9987 E Grand River Ave, Brighton, MI 48116

97%

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9987 E Grand River Ave
Brighton, MI 48116

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About Gerber Collision & Glass - Brighton

See Photos

9987 E Grand River Ave
Brighton, MI 48116

Get Directions Website Email

Get an AI powered repair cost prediction

Instant Estimate

Schedule an estimate appointment

Book Appointment

In operation 81 years, 5 years at this location.

Gerber Collision & Glass - Brighton offers quality collision repair / auto body services backed by a National Lifetime Guarantee.

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Towing
Automotive Glass Replacement
Detailing
Paintless Dent Repair

Payment Types

American Express
Discover Card
MasterCard
Visa
Check
Debit Card

Languages

English

Hours

Sun	Closed
Mon	8:00 am - 5:00 pm
Tue	8:00 am - 5:00 pm
Wed	8:00 am - 5:00 pm
Thu	8:00 am - 5:00 pm
Fri	8:00 am - 5:00 pm
Sat	Closed

* Holiday hours may differ.

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Reviews (1,099)

Sort By:
Newest
Rating

977 Customers Rated

5 Stars

79% Complete

(868)
4 Stars

6.2% Complete

(68)
3 Stars

1.7% Complete

(19)
2 Stars

1.2% Complete

(13)
1 Star

0.2% Complete

(2)
< 1 Star

0.6% Complete

(7)

Customers say

Overall Customer Satisfaction

Customers consistently praise Gerber Collision for exceptional service quality, with many highlighting excellent communication through regular updates via text, email, and phone calls. The repair work is frequently described as outstanding, with vehicles looking like new or even better than before. Staff members are consistently noted for being friendly, professional, and helpful throughout the process. Many customers appreciate the thorough cleaning and detailing provided, with vehicles returned cleaner than when dropped off. Timeliness is generally strong, with many repairs completed on or ahead of schedule. However, some customers experienced delays due to parts availability or additional damage discovered during repairs. A few isolated incidents mention communication gaps and quality concerns, but the overwhelming majority express high satisfaction and willingness to recommend the shop to others.

Select to learn more

Service Quality
Communication

"... not my first service experience with this group. Each and every time I speak with them, be it on the phone or in person, they are the most friendly and professional people you could ask for. As to the repairs and services Ive had performed ..." Read more

"Quality customer service is when you get your car back and more was fixed than you had asked for! Gerber did an awesome job at fixing my issue, but ..." Read more

"Everyone there from start to finish was so wonderful and kind! They went above and beyond to fix my baby and get her 100% again!!"

"Some of the best service I've ever had"

"Both the driver that picked me up and the girl that cashed me out flipped me off. Not sure what that was about and I have never in ..." Read more

"As I said in a previous comment, I really appreciated all of the timely progress updates. It really eased my mind knowing things were happening."

"Absolutely kept me informed via phone text and email!"

"Customer service seems to be the main priority here! The constant updates and communication makes the horrible experience of needing a collision shop a little easier!"

"Best asset of this Gerber location was the communication, updates and getting an initial assessment and timecost estimate quickly, nearly immediately. ..." Read more

"I would have appreciated a call when the shop knew that they were going to be waitingbackordered on parts. Instead, I showed up at the original expected delivery ..." Read more

Service Quality
Communication

Service Quality
Communication

"Quality customer service is when you get your car back and more was fixed than you had asked for! Gerber did an awesome job at fixing my issue, but ..." Read more

"Everyone there from start to finish was so wonderful and kind! They went above and beyond to fix my baby and get her 100% again!!"

"Some of the best service I've ever had"

"Both the driver that picked me up and the girl that cashed me out flipped me off. Not sure what that was about and I have never in ..." Read more

"As I said in a previous comment, I really appreciated all of the timely progress updates. It really eased my mind knowing things were happening."

"Absolutely kept me informed via phone text and email!"

"Customer service seems to be the main priority here! The constant updates and communication makes the horrible experience of needing a collision shop a little easier!"

"Best asset of this Gerber location was the communication, updates and getting an initial assessment and timecost estimate quickly, nearly immediately. ..." Read more

"I would have appreciated a call when the shop knew that they were going to be waitingbackordered on parts. Instead, I showed up at the original expected delivery ..." Read more

Heath (Chevrolet owner) reviewed 7/31/26

Took an addition week to complete.

Kirk (RAM owner) reviewed 7/30/26

Mary (Chevrolet owner) reviewed 7/29/26

Great communication throughout this experience from start to completion. All staff were polite and respectful at all time. I would recommend to friends and family.

Stacey (Ford owner) reviewed 7/29/26

Theodore (Ford owner) reviewed 7/27/26

Great proffessionals

Terese (Ford owner) reviewed 7/27/26

Colleen (Jeep owner) reviewed 7/27/26

I already have told people if they need any bump paint glass work done they need to go to Gerber. They do a great job and they treat you really really nice.

This is the second time that they have worked on my car and both times I’ve been very happy with them. Jim is a very pleasant person to work for. I’m waiting for my side mirror to come in because they sent the wrong one but other than that, it’s absolutely wonderful doing business with these people. I will always bring my car to them for any kind of bump or Collision glass matters.

When he was gonna be longer than what he said, he rented me a car so I could get back-and-forth to work yeah he went above and beyond to treat me very well and I really appreciate it

David (Ford owner) reviewed 7/24/26

William (Honda owner) reviewed 7/23/26

Kazem (Toyota owner) reviewed 7/23/26

Very nice and receptive staff. Although it took a longer time than expected for repairs, but overall They did a good job and I highly recommend them to any one.

Definitely!

Great staff and great shop staff! I highly recommend the Gerber Collision that looks for a car repair job.

Best Collision repair and office staff!

Elizabeth (Audi owner) reviewed 7/23/26

The mechanic Jim was excellent and knowledgeable and he explained everything he was doing and why, the office staff was very helpful in explaining the details of the process involved plus updated us every few days and we we’re confident of the job being done correctly and it most certainly was. The entire team at Gerber Collision are the best and we will recommend them whenever we get a chance. Very satisfied Audi customer E & S

I will tell everyone of our satisfactory experience

We are very satisfied with the work they did on our car, Jim personally went over every item he said he would do and made sure we were satisfied

Definitely a 10

Renee (Jeep owner) reviewed 7/20/26

Thank you for your wonderful customer service

Debra (Chevrolet owner) reviewed 7/20/26

Everyone was very nice and they did a beautiful job on my car and I’m so very happy

Brandon (Cadillac owner) reviewed 7/17/26

John E. Green Company (Ford owner) reviewed 7/13/26

Thanks

Kiyomi (Mazda owner) reviewed 7/13/26

Minor parts still missing but overall an excellent experience

Jon (Chevrolet owner) reviewed 7/13/26

Their as some miss communication with the process, but the service and quality of work done make up for that.

Daniel (Mitsubishi owner) reviewed 7/12/26

Patrick (Chevrolet owner) reviewed 7/10/26

James (Chevrolet owner) reviewed 7/10/26

Great job. Looks like new

like new great job

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I-CAR and ASE are the two most recognized auto collision repair training and certification bodies in the auto body industry.

Gerber Collision & Glass - Brighton

Get an AI powered repair cost prediction

Schedule an estimate appointment

About Gerber Collision & Glass - Brighton

Get an AI powered repair cost prediction

Schedule an estimate appointment

Reviews (1,099)

977 Customers Rated

Likely to Recommend - 4.0/5.0

Repair Quality - 4.0/5.0 -

Customer Service - 4.5/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0 -

Repair Quality - 4.5/5.0 -

Customer Service - 4.5/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?