Gerber Collision & Glass - Ann Arbor/Washtenaw Ave
3345 Washtenaw Ave,
Ann Arbor,
MI
48104
USA
In operation 81 years, 12 years at this location.
Gerber Collision & Glass - Ann Arbor offers quality collision repair / auto body services backed by a National Lifetime Guarantee.
Services
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
Payment Types
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
Languages
- English
Hours
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Chrysler
Dodge
Fiat
Hyundai
I-Car
Jeep
Kia
Nissan
Ram
Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for outstanding repair quality, with many noting their vehicles looked brand new or showroom-fresh upon return. The team earned high marks for proactive communication through texts, calls, and emails throughout the repair process. A standout highlight across reviews was vehicles being completed ahead of schedule, often days or even weeks early. Customers also expressed genuine delight at receiving their cars cleaned and detailed inside and out, describing it as an unexpected but appreciated bonus. A few customers noted areas for improvement, including more accurate timeline estimates and more consistent status update communications, as mentioned directly in their feedback.
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Service Quality
"... reviews so I went with it. Im glad I did, because they did such a great job with everything. I will be doing a google review as well!"
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"Top notch service and workmanship"
"Exceptional service and really great repair work. Can't tell that anything happened! Need to add: ..."
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"Excellent work, prompt support, and a close integration with the rental car agency made for a highly satisfying ..."
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"Excellent quality repair, couldnt tell that car was ever damaged, great communication, cleaned and detailed car after ..."
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"Two weeks early!"
"... rental. Even took care of returning the rental for me. Promised the car in 7 days, and were able to get it back to me in 3. WOW. Even cleaned it way better than I ever have! ..."
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"Gerber was fantastic. They predicted 12 days for my car and it was done within 2 days. Everything looked great on my car. Thank you Gerber!"
"Originally I was told the repair would take about 2 weeks but it was over a month"
"... it was going to take awhile and so did they, but they still kept me updated throughout the process. Very pleased with how consistent they were."
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"... progress and presentation of vehicle when finished. Communications were excellent."
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"Communication throughout the repair process remained consistent."
"I was receiving communication but the timeline communicated was pretty inaccurate which left me confused"
"... warned that was a possibility, so no huge deal. 2 Was told I had received a text with an update but it had never been sent. Then after my car was picked up I received several ..."
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Ltcol Carl
(Toyota owner)
reviewed 8/24/26
My Experience - 5.0/5.0 -
Thanks for the updates
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Bill
(Honda owner)
reviewed 8/21/26
My Experience - 5.0/5.0 -
Continued great care at Gerber, we are longtime customers, thanks again
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Ongoing great service from Gerber collision, thank you
Customer Service - 5.0/5.0
Returned Clean
Merrilie
(Toyota owner)
reviewed 8/21/26
My Experience - 5.0/5.0 -
The great staff also removed my rusted on license plate screws and replaced them with some which don’t rust. No charge. It was a huge hassle for me and much appreciated. Plus the dent was gone and the surface looks like new. Great work!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Robert
(Chevrolet owner)
reviewed 8/20/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Robert
(Jeep owner)
reviewed 8/20/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Jessica
(Hyundai owner)
reviewed 8/17/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great service and communication
Customer Service - 5.0/5.0
Returned Clean
Bradford
(Cadillac owner)
reviewed 8/17/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great
Customer Service - 5.0/5.0 -
Great
Jason
(Chrysler owner)
reviewed 8/17/26
My Experience - 5.0/5.0 -
My car looks great, and it was repaired sooner than expected! Thanks!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Rachel
(Chrysler owner)
reviewed 8/17/26
My Experience - 5.0/5.0 -
The work was done really well, the team kept me up to date on everything I needed to know, and the overall customer service from estimate to pick up was fantastic.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Anthony
(Ford owner)
reviewed 8/13/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Jason
(Toyota owner)
reviewed 8/12/26
My Experience - 5.0/5.0 -
Fit and finish looks good, I know how hard it is getting those plastics to fit well. Thank you for your attention to detail.
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David
(Subaru owner)
reviewed 8/10/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great, helpful people all around. Again. Very quick also.
Customer Service - 5.0/5.0
Returned Clean
Mary
(Chevrolet owner)
reviewed 8/10/26
My Experience - 5.0/5.0 -
Everyone was very helpful, efficient and professional. The work was done way ahead of the estimated time, and looked very good.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Mary
(Toyota owner)
reviewed 8/10/26
Likely to Recommend - 5.0/5.0 -
The professionalism and cost.
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Carl
(Toyota owner)
reviewed 8/4/26
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Cynthia
(Honda owner)
reviewed 8/3/26
My Experience - 5.0/5.0 -
Every team member was awesome, and my car was done 5 days sooner than they promised!! Way to go!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Patrick
(Toyota owner)
reviewed 8/3/26
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Michael
(Ford owner)
reviewed 8/3/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Sandra
(Dodge owner)
reviewed 7/30/26
My Experience - 5.0/5.0 -
Had a great experience would recommend for sure.
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Vincent
(Mazda owner)
reviewed 7/30/26
My Experience - 5.0/5.0 -
What above and beyond explaining things to us, staff was outstanding!! Car looks fantastic!
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