Gerber Collision & Glass - Ann Arbor/Washtenaw Ave

4.6 (6,143reviews)
91%
3345 Washtenaw Ave,  Ann Arbor,  MI  48104

In operation 80 years, 11 years at this location.

Gerber Collision & Glass - Ann Arbor offers quality collision repair / auto body services backed by a National Lifetime Guarantee.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
Hyundai
I-Car
Kia

Reviews (6,143)

Customers say
Overall Customer Satisfaction
Customers generally express high satisfaction with Gerber Collision's service. Many praise the excellent customer service, particularly mentioning Tammy at the front desk for her friendliness and professionalism. The quality of repairs is frequently commended, with customers noting their vehicles look 'like new' after service. Timeliness is often highlighted, with many repairs completed early or on schedule. Communication throughout the repair process is appreciated by most customers. The cleanliness of vehicles upon return, including interior detailing, is a pleasant surprise for many. Some customers mention delays or communication issues, suggesting areas for potential improvement in managing expectations and providing consistent updates.
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"Customer service was great they kept me informed through out the repairs keeping me informed through ..." Read more
"Higher than 10! Completely satisfied!!"
"They were fantastic!"
"Everything was handled professionally and promptly. Communication was amazing from start to finish."
"Eager to get the job done and done right!"

My Experience

I got a pre estimate and the actual one both were done by Walker who is knowledgeable, efficient and a pleasure to work with. Tammy at the front desk is amazing and very quick she knows her stuff!

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It was all very easy from start to finish

Customer Service

I dealt with Walker and Tammy both were fantastic. They know their stuff.

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Returned Clean

My Experience

You guys did an excellent job. Also did a great job washing the vehicle.

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My Experience

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Great job. Perfect. Nice people too.

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They did a great job with the fender; there is still a very small crack at the flange. No way you can see it unless you look under the car. I’m very pleased on their work; it was a difficult repair!

Customer Service

Everyone was great!

Returned Clean

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My Experience

Gerber exceeded our expectations. My car looks like I just got it off the dealership lot. We appreciate the thoroughness and being kept in the loop with the repairs. Everyone that we talked to was always positive and helpful.

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Definitely.

Repair Quality

Exceptional service and really great repair work. Can't tell that anything happened! Need to add: This was a rear-ender, my first accident after 50+ years of driving. The Gerber crew was so very very helpful, from the initial assessment of the damage and repair estimate, to arranging for my rental. Even took care of returning the rental for me. Promised the car in 7 days, and were able to get it back to me in 3. WOW. Even cleaned it way better than I ever have! THANK YOU!!

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Returned Clean

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My Experience

Great job on the repair, and finished faster than expected!

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The work turned out great on the car. And was finished ahead of schedule

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Returned Clean

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My Experience

Great job from day one. truck looks great

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Car looks great!

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Returned Clean

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My Experience

Very good service and job completion

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