Gerber Collision & Glass - Novi

4.8 (6,449reviews)

97%

(248) 344-4300

25180 Novi Rd, Novi, MI 48375

97%

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25180 Novi Rd
Novi, MI 48375

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About Gerber Collision & Glass - Novi

See Photos

25180 Novi Rd
Novi, MI 48375

Get Directions Website Email

Get an AI powered repair cost prediction

Instant Estimate

Schedule an estimate appointment

Book Appointment

Gerber Collision & Glass - Novi offers quality collision repair/auto body services backed by a National Lifetime Guarantee.

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Towing
Automotive Glass Replacement
Detailing
Paintless Dent Repair

Payment Types

American Express
Discover Card
MasterCard
Visa
Check
Debit Card

Languages

English

Hours

Sun	Closed
Mon	8:00 am - 5:00 pm
Tue	8:00 am - 5:00 pm
Wed	8:00 am - 5:00 pm
Thu	8:00 am - 5:00 pm
Fri	8:00 am - 5:00 pm
Sat	Closed

* Holiday hours may differ.

Ford

GM Basic

Hyundai

I-Car

Kia

Nissan

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Website

Reviews (6,449)

Sort By:
Newest
Rating

5,493 Customers Rated

5 Stars

71.9% Complete

(4634)
4 Stars

9% Complete

(581)
3 Stars

1.8% Complete

(115)
2 Stars

0.9% Complete

(58)
1 Star

0.4% Complete

(26)
< 1 Star

1.2% Complete

(79)

Customers say

Overall Customer Satisfaction

Customers consistently praise the shop for its exceptional service quality, timely communication, and high-quality repairs. Many highlight that vehicles were returned ahead of schedule, often days or even weeks early, exceeding expectations. The staff is frequently described as professional, friendly, and courteous, with customers appreciating regular updates via text, phone calls, and emails throughout the repair process. Repair quality receives strong acclaim, with numerous customers noting their vehicles looked brand new upon return. A few customers noted areas for improvement, including occasional delays, post-repair issues such as missing parts or incomplete repairs, and inconsistent proactive communication in some cases. Overall, the vast majority of customers express high satisfaction and willingness to recommend the shop.

Select to learn more

Service Quality
Timeliness
Communication

"... the staff at Gerber Collision & Glass. They were extremely courteous and professional in checking me in for collision repairs on my Highlander, and worked ..." Read more

"Absolutely seamless service from start to finish. No issues at all."

"... several vehicles repaired at Gerber over the years. Always very happy with the quality of their work, and the repair in my Ram 1500 was great." Read more

"Repairs were done very well. I could not see any imperfections at all."

"Bumper not fixed properly. Tire pressure sensor malfunctioning Driver side door plastic molding came off. Engine ..." Read more

"... professional and did a fantastic job in making repairs, completing their work two weeks early. The results are amazing! Highly recommend Gerber Collision for Antony needing ..." Read more

"Almost 2 weeks early."

"Took an extra 2-3 days"

"... into estimating a completion date, but ultimately the repair was completed a week later than expected." Read more

"They complete the work on a timely matter, and keep good communication on progress"

"... encounter with her, everything was pure perfection. We loved the multiple texts to keep us updated on the process. The estimate process was beyond professional ..." Read more

"... staff went above and beyond to meet my timeline and kept me updated at every milestone. The repairs were done beautifully, and every person I spoke with was professional ..." Read more

"... years. Every time Ive had a vehicle repaired Ive been very happy with the communication and the work done to repair my vehicle. Definitely recommend them to ..." Read more

"... was very courteous and professional, I felt that communication about the status of the repair dropped off a bit too much." Read more

"Communication is a problem for them I was getting text messages with expected completion dates, I planned ..." Read more

Service Quality
Timeliness
Communication

Service Quality
Timeliness
Communication

"... the staff at Gerber Collision & Glass. They were extremely courteous and professional in checking me in for collision repairs on my Highlander, and worked ..." Read more

"Absolutely seamless service from start to finish. No issues at all."

"... several vehicles repaired at Gerber over the years. Always very happy with the quality of their work, and the repair in my Ram 1500 was great." Read more

"Repairs were done very well. I could not see any imperfections at all."

"Bumper not fixed properly. Tire pressure sensor malfunctioning Driver side door plastic molding came off. Engine ..." Read more

"... professional and did a fantastic job in making repairs, completing their work two weeks early. The results are amazing! Highly recommend Gerber Collision for Antony needing ..." Read more

"Almost 2 weeks early."

"Took an extra 2-3 days"

"... into estimating a completion date, but ultimately the repair was completed a week later than expected." Read more

"They complete the work on a timely matter, and keep good communication on progress"

"... encounter with her, everything was pure perfection. We loved the multiple texts to keep us updated on the process. The estimate process was beyond professional ..." Read more

"... staff went above and beyond to meet my timeline and kept me updated at every milestone. The repairs were done beautifully, and every person I spoke with was professional ..." Read more

"... years. Every time Ive had a vehicle repaired Ive been very happy with the communication and the work done to repair my vehicle. Definitely recommend them to ..." Read more

"... was very courteous and professional, I felt that communication about the status of the repair dropped off a bit too much." Read more

"Communication is a problem for them I was getting text messages with expected completion dates, I planned ..." Read more

Nanette (Ford owner) reviewed 9/25/26

Great work! Great service! Great team!

Definitely will refer family and friends to Gerber - Novi

Experience was great from start to finish.

Customer service was great from drop off to pick up.

Karen (Cadillac owner) reviewed 9/23/26

They did a great job on our car.

Richard (Chrysler owner) reviewed 9/21/26

Francis (Ford owner) reviewed 9/21/26

Nice repair work and got our truck back earlier than expected. 👍

Nice work on the truck. Received truck 2 days early which was great. Only issue we had was on the scheduled drop off appointment time. We had made an appointment to drop the truck off for repair and unfortunately that was never placed on the schedule by Gerber employee. Caused a great deal of confusion at drop off but was rectified by the manager.

Jennifer (Ford owner) reviewed 9/19/26

Wonderful communication from start to finish. Thank you for all the updates and how nice everyone was.

Anand (Honda owner) reviewed 9/14/26

Wendy (Toyota owner) reviewed 9/14/26

Satish (Mazda owner) reviewed 9/14/26

Rosana (Jeep owner) reviewed 9/11/26

Sofia (Ford owner) reviewed 9/10/26

Gerber was the best to me and my car!

I couldn’t even tell my car had been in an accident. It looked better than ever!

Gerber was awesome to me.

Ernest (Chevrolet owner) reviewed 9/10/26

Susan (GMC owner) reviewed 9/3/26

The staff answered any I question and service was outstanding. My car looks like new. Highly recommended.

Nicole (Toyota owner) reviewed 8/31/26

Gail (Honda owner) reviewed 8/31/26

Amazing knowledge, very great updates, information in answering my questions. Extremely polite and patience. Would recommend them when anyone I know has a repair small or large. Kudos to them!!

Excellent! Up dates and very thorough. Knowledgeable and pleasant!

Anonymous (GMC owner) reviewed 8/31/26

Mike (Toyota owner) reviewed 8/31/26

Very helpful and great communication

Sharon (Chevrolet owner) reviewed 8/29/26

Jeremy and his staff did a great job. Jeremy explained every part of the process in the repair of my car. I really appreciated the frequent text updates on its progress. I will not hesitate to recommend Gerber to anyone I meet. You were amazing and it was a pleasure to do business with you.

Soichiro (Honda owner) reviewed 8/27/26

Melissa (Ford owner) reviewed 8/27/26

Md Mhafuzul (Chevrolet owner) reviewed 8/27/26

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I-CAR and ASE are the two most recognized auto collision repair training and certification bodies in the auto body industry.

Gerber Collision & Glass - Novi

Get an AI powered repair cost prediction

Schedule an estimate appointment

About Gerber Collision & Glass - Novi

Get an AI powered repair cost prediction

Schedule an estimate appointment

Reviews (6,449)

5,493 Customers Rated

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 0.5/5.0

Repair Quality - 3.5/5.0

Customer Service - 0.5/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 4.5/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0