Gerber Collision & Glass - Novi

4.9 (6,419reviews)

97%

(248) 344-4300

25180 Novi Rd, Novi, MI 48375

97%

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25180 Novi Rd
Novi, MI 48375

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About Gerber Collision & Glass - Novi

See Photos

25180 Novi Rd
Novi, MI 48375

Get Directions Website Email

Get an AI powered repair cost prediction

Instant Estimate

Schedule an estimate appointment

Book Appointment

Gerber Collision & Glass - Novi offers quality collision repair/auto body services backed by a National Lifetime Guarantee.

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Towing
Automotive Glass Replacement
Detailing
Paintless Dent Repair

Payment Types

American Express
Discover Card
MasterCard
Visa
Check
Debit Card

Languages

English

Hours

Sun	Closed
Mon	8:00 am - 5:00 pm
Tue	8:00 am - 5:00 pm
Wed	8:00 am - 5:00 pm
Thu	8:00 am - 5:00 pm
Fri	8:00 am - 5:00 pm
Sat	Closed

* Holiday hours may differ.

Ford

Hyundai

I-Car

Kia

Nissan

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Website

Reviews (6,419)

Sort By:
Newest
Rating

5,467 Customers Rated

5 Stars

71.9% Complete

(4613)
4 Stars

9% Complete

(578)
3 Stars

1.8% Complete

(115)
2 Stars

0.9% Complete

(58)
1 Star

0.4% Complete

(26)
< 1 Star

1.2% Complete

(77)

Customers say

Overall Customer Satisfaction

Customers consistently praise the shop for its outstanding service quality, clear and proactive communication, and timely repairs - often completed ahead of schedule. Many highlight the professionalism and friendliness of the entire staff, noting they felt informed and cared for throughout the process. Repair quality is frequently described as flawless, with vehicles returned looking brand new. Customers also appreciate the convenience of text and phone updates. A few customers noted areas for improvement, including occasional repair delays, post-repair issues requiring return visits, and inconsistent communication in some cases - all reflecting direct customer feedback rather than system observations.

Select to learn more

Service Quality
Timeliness
Communication

"I have only the highest praise for the staff at Gerber Collision & Glass. They were extremely courteous ..." Read more

"Absolutely seamless service from start to finish. No issues at all."

"Very professional and stuck to the timelines when it came to estimates"

"Repairs were done very well. I could not see any imperfections at all."

"The front of the car looked brand new after the repair."

"... professional and did a fantastic job in making repairs, completing their work two weeks early. The results are amazing! Highly recommend Gerber Collision for Antony needing ..." Read more

"... into estimating a completion date, but ultimately the repair was completed a week later than expected." Read more

"They complete the work on a timely matter, and keep good communication on progress"

"... insurance provider, arrange my replacement rental car and kept me well informed the entire time they were working on my vehicle." Read more

"... was very courteous and professional, I felt that communication about the status of the repair dropped off a bit too much." Read more

"Communication is a problem for them I was getting text messages with expected completion dates, I planned based on ..." Read more

"... collision claim before. Everyone there was awesome and the communication couldnt have been better." Read more

Service Quality
Timeliness
Communication

Service Quality
Timeliness
Communication

"I have only the highest praise for the staff at Gerber Collision & Glass. They were extremely courteous ..." Read more

"Absolutely seamless service from start to finish. No issues at all."

"Very professional and stuck to the timelines when it came to estimates"

"Repairs were done very well. I could not see any imperfections at all."

"The front of the car looked brand new after the repair."

"... professional and did a fantastic job in making repairs, completing their work two weeks early. The results are amazing! Highly recommend Gerber Collision for Antony needing ..." Read more

"... into estimating a completion date, but ultimately the repair was completed a week later than expected." Read more

"They complete the work on a timely matter, and keep good communication on progress"

"... insurance provider, arrange my replacement rental car and kept me well informed the entire time they were working on my vehicle." Read more

"... was very courteous and professional, I felt that communication about the status of the repair dropped off a bit too much." Read more

"Communication is a problem for them I was getting text messages with expected completion dates, I planned based on ..." Read more

"... collision claim before. Everyone there was awesome and the communication couldnt have been better." Read more

Michael (Chevrolet owner) reviewed 8/10/26

Professional, organized and communicated with me through out the process

Professional and communicated well

Dea (Ford owner) reviewed 8/10/26

Jeremy kept in touch to keep me updated on the progress of the repairs. The car looks great and came back sparkling clean!

Great and friendly service. The car looks wonderful. Just wish the car had been ready for pickup sooner.

Jeremy kept me up to date as the car was repaired., Friendly and knowledgeable.

William (Chevrolet owner) reviewed 8/10/26

Michael and Nannette were great to work with from the start. Micheal kept me informed along the way and was very professional and knowledgeable. Thank you for the excellent service!

I have already recommended to friend who needs some collision service

Overall, the service and quality of work was excellent! Thank you for professionalism and quality!

Michael and Nanette were great. Michael updated me regularly and was very professional and courteous.

Danielle (Nissan owner) reviewed 8/10/26

Vehicle was released without completing all the repairs! I was never contacted by either my insurance claim agent or his manager (Michael and Michael) in regards to this ordeal, and both failed to return my calls and messages. I'm very unhappy!

Kimberly (Chevrolet owner) reviewed 8/7/26

Muzafar (Subaru owner) reviewed 8/7/26

Great job and continuous updates

James (Honda owner) reviewed 8/7/26

Jason (Jeep owner) reviewed 8/6/26

The people I worked with were excellent. They got the job done and were communicating with me the entire time. Thank you!

Ryon (Toyota owner) reviewed 8/6/26

Friendly staff, kept me informed throughout the whole process. When they finished repairing the damage it looked amazing

Fantastic, both the receptionist and the person handling my account were very responsive and friendly. Made the process super easy

Leeann (Kia owner) reviewed 8/6/26

Michael was amazing he kept me updated and was always very kind when we spoke. Great service, thank you.

Erin (Chevrolet owner) reviewed 8/6/26

Christopher (Honda owner) reviewed 8/6/26

Knowledge of their trade is outstanding. They investigated and solved a problem on my truck that previous mechanics couldn’t resolve. Body work (painting) was fantastic. Great communication skills to help customers understand issues as well.

Nicholas (RAM owner) reviewed 7/30/26

Jeremy and the entire staff did an amazing job. I knew where my truck was on a consistent basis and got it back before they had told me. My SIL was right. You guys are the best!!!

Annabella (Chevrolet owner) reviewed 7/30/26

My repair was taken care of very quickly ahead of schedule and it looks brand new and amazing. The customer service was excellent and Michael was very transparent and communicative throughout the entire process. Thank you so much for your amazing work!!

Kevin (Kia owner) reviewed 7/30/26

Great job and quick time to get it done with correctly

Todd (GMC owner) reviewed 7/27/26

Tonyia (Chevrolet owner) reviewed 7/27/26

Anand (BMW owner) reviewed 7/23/26

The team was excellent and kept me updated on progress on a regular basis

Great team. Good communication

Angela (Subaru owner) reviewed 7/20/26

Jignesh (Lexus owner) reviewed 7/17/26

Jeremy was pleasure to work with.

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I-CAR and ASE are the two most recognized auto collision repair training and certification bodies in the auto body industry.

Gerber Collision & Glass - Novi

Get an AI powered repair cost prediction

Schedule an estimate appointment

About Gerber Collision & Glass - Novi

Get an AI powered repair cost prediction

Schedule an estimate appointment

Reviews (6,419)

5,467 Customers Rated

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 0.5/5.0

Repair Quality - 0.5/5.0 -

Customer Service - 1.5/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 4.5/5.0

Repair Quality - 5.0/5.0

Customer Service - 4.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0