Gerber Collision & Glass - Farmington Hills

4.9 (3,330reviews)
97%
28829 Orchard Lake Rd,  Farmington Hills,  MI  48334
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Gerber Collision & Glass - Farmington Hills offers quality collision repair / auto body services backed by a National Lifetime Guarantee.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
Chrysler
Dodge
Fiat
Hyundai
I-Car
Jeep
Kia
Ram
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Email

Reviews (3,330)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for outstanding repair quality, with many noting their vehicles looked brand new upon return. The team receives high marks for proactive, transparent communication through calls, texts, and emails throughout the repair process. Timeliness is a standout strength, with numerous customers reporting their vehicles were completed days or even weeks ahead of schedule. Staff friendliness, professionalism, and empathy are frequently highlighted, making stressful situations feel manageable. A few customers noted minor concerns such as occasional delays due to parts back-orders, and one instance of insufficient proactive communication about vehicle readiness pickup timing, as shared directly in their feedback.
AI-Generated from reviews written in the last 12 months
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"Expert repair on an extremely timely basis. I cannot recommend them enough times. I have had ..." Read more
"I ask the insurance company for Gerber because they do excellent work! Everyone there is friendly, professional and kind, they go out of their way to ..." Read more
"Excellent experience. Exceptionally high quality work. Will go back in the future. They even helped me fix a few things the insurance ..." Read more
"... Staff is incredibly friendly and helpful, and the repair work was fast and flawless." Read more
"... Friendly, knowledgeable, helpful staff who did an excellent job repairing my vehicle both times. Hopefully, I will not need a collision shop in the ..." Read more
"Vehicle was ready 6 days sooner than expected"
"The work looked amazing. Truck looked like new! And it was ready early!"
"Very easy experience. Staff was friendly. Completed my repair in half the time originally quoted which was great."
"The repair crew were able to get the job done by the end of August instead of the middle of September. Greatly appreciated because ..." Read more
"Not this time, the parts supplier was responsible for delays"
"The staff did an outstanding job of explaining the process and keeping us informed during the repair. The car was ready ahead of schedule. ..." Read more
"... communication. Gerber's team was incredibly helpful and emailed and called me every other day. Couldn't be more happy with their quality of work ..." Read more
"The bi-weekly updates are a great way to stay in the loop. I loved the transparency."
"The workmanship was excellent, the communication on progress was consistent and detailed, the entire process was a pleasure!"
"the person upfront wasnt as informative as the team that was doing the work"

Likely to Recommend

All seems good and professional The work looks like new My only concern was the extended timeframe due to multiple order delays

Repair Quality

Customer Service

Eric was good

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

We have used Gerber in the past and will recommend and use in the future if needed.

Repair Quality

Professional. Everything was completed on time. It is so nice not to be over promised and given false expectations. Thank you.

Customer Service

Professional, courteous and helpful.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Everything was perfect, from the regular status updates by phone to the outstanding bodywork done on my car.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Great work done! It’s perfect & that’s why I’m a repeat customer! Elaine Feldman

Customer Service

All personnel are fantastic that I dealt with!

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Excellent service and friendly staff. Go out of their way to help with a problem.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Unfortunately I was in need of a collision shop twice in the last three months (through no fault of my own). Fortunately, I was put in touch with Gerber. Friendly, knowledgeable, helpful staff who did an excellent job repairing my vehicle both times. Hopefully, I will not need a collision shop in the future, but if I did I would only go to Gerber on Orchard Lake Road. When I picked up my car it was immaculate. Looked like a brand new car. They are the best.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Great service and timing. Would recommend Gerber to everyone!

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Excellent repair, customer service and communication!

Likely to Recommend

Repair Quality

Great repair, professional, great staff who explained everything and coordinated loaner highly recommend!

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

My Experience

The attention to detail was amazing. And I got my car back sooner than the estimated time. I would highly recommend this team.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Everyone is very professional and pleasant. They work quickly and efficiently to get the job done. Communication is top notch. Thank you!

Repair Quality

They identified and repaired the vehicle very quickly. It looks like a brand new vehicle.

Customer Service

Great customer service. Very communicative and professional. Above and beyond. Thank you to Stefano, Eric and Julia.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Love love this shop

Repair Quality

The staff is very friendly and explain everything to you. And I love that you get updates on your repairs.

Customer Service

Explained everything to me. And gave me updates

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

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