Gerber Collision & Glass - Livonia

Likely to Recommend - 5.0/5.0 -

See google review

Repair Quality - 5.0/5.0 -

See Google review

Customer Service - 5.0/5.0 -

See google review

My Experience - 5.0/5.0 -

I am pleased with the work done on my car & I always get the best of service from the staff. I always refer you guys when anyone ask where is the best place for your kind of service. You have serviced my family several times me sorry to say three times. Thank you so much for getting me back on the road my grand kids says Yesssss Nana got her car back !

Likely to Recommend - 5.0/5.0 -

Yes indeed

Repair Quality - 5.0/5.0 -

Thank you for the great service on my car and the timely delivery date

Customer Service - 5.0/5.0 -

Customer service great every conversation every question answered

Returned Clean

My Experience - 5.0/5.0 -

I very much liked Gerber Collision’s frequent emails with updates and progress reports on the repair of my car! Dealing with the staff was a pleasure!

Likely to Recommend - 5.0/5.0 -

Great to deal with the people that work there!

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 1.0/5.0

Repair Quality - 0.5/5.0 -

Overall.. the manager there made a lot of empty promises and tells you sweet nothings. He said he was going to fix my dent in the rear and give me a touch up kit for my paint even when I pointed out mulitple times I will pay extra if needed. Also when they painted my front bumper they didn't put enough coats of paint and never sanded and did the proper prep work before painting when you can clearly see damage on the bumper still. Also he mentioned that the car was going to be done on a certain week and the real date was 1-2 weeks later.

Customer Service - 0.5/5.0 -

Overall.. the manager there made a lot of empty promises and tells you sweet nothings. He said he was going to fix my dent in the rear and give me a touch up kit for my paint even when I pointed out mulitple times I will pay extra if needed. Also when they painted my front bumper they didn't put enough coats of paint and never sanded and did the proper prep work before painting when you can clearly see damage on the bumper still. Also he mentioned that the car was going to be done on a certain week and the real date was 1-2 weeks later.

Returned Clean

My Experience - 5.0/5.0 -

You guys definitely satisfied me. My car looks great and I got it back a day early. Il be sure to recommend you to anyone I can. Thanks again

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 0.0/5.0 -

Your system and records are incorrect. The car has not been returned and you still have it because the work was not complete. The car had many errors and damage that was not repaired. And it wasted a lot of our time and energy having to travel there after being told the car was ready when it clearly was not. I still have no estimate of when the car will be done.

Likely to Recommend - 0.5/5.0 -

Gerber told me the car was ready to pick up twice. Each time, it had very obvious and serious problems. I am concerned they are engaging in insurance fraud by claiming they are making repairs that they are not. Today they admitted to putting a damaged part back on the car instead of ordering and installing a new part.

Repair Quality - 0.5/5.0 -

Twice they have claimed it is ready for pick up when the damage is still there.

Customer Service - 1.5/5.0 -

The front desk operator is fine but everyone else is not.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Everything looks good!

Customer Service - 5.0/5.0 -

Everyone there is extremely friendly and helpful. The lady who runs the front desk is awesome and kept me updated throughout the process.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Gill and his team were friendly & professional , and I was in and out of there within an hour... Would highly recommend!!

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

I’ve had multiple repairs done at this Livonia location and every time I’ve been thoroughly satisfied upon completion. Staff workers are friendly and very helpful which makes the experience that much better! Thanks Gerber!! - Satisfied Customer

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Always happy with the work they do. Kimberly is awesome and so accommodating.

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 2.5/5.0

Repair Quality - 3.5/5.0

Customer Service - 4.0/5.0

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0 -

I have already recommended Gerber to everyone I know since i picked up my car

Repair Quality - 5.0/5.0 -

Please give Gil, Kim, and the rest of the team at Gerber Collision in Livonia my Highest regards! Gil and Kim provided excellent communication during the entire process- he made sure i knew exactly what was going on. Gil also did an excellent job displaying amazing customer service skills and should serve as this sector's gold standard in this department. Gil and Kim were the face of the team from my perspective but I also want to give kudos to everyone involved with prompt delivery and outstanding service of my vehicle!

Customer Service - 5.0/5.0 -

Please give Gil, Kim, and the rest of the team at Gerber Collision in Livonia my Highest regards! Gil provided excellent communication during the entire process- he made sure i knew exactly what was going on. Gil also did an excellent job displaying amazing customer service skills and should serve as this sector's gold standard in this department. Kim also took great care in making sure i didnt have any issues renting a replacement minivan to fit my family's needs in the meantime. I cannot thank her enough for that consideration Gil was the face of the team from my perspective-but I also want to give kudos to everyone involved with prompt delivery and outstanding service of my vehicle!

Returned Clean

My Experience - 5.0/5.0 -

From start to finish, I was completely satisfied with the work done. The people could not have been any nicer. The texting was very concise, and the work was completed before promised would recommend to other people.

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

A pleasure to deal with. And very fast turnaround, exactly they way they said.

Customer Service - 5.0/5.0 -

Everyone was very friendly, and professional. If I ever have to I’ll go there again.

Likely to Recommend - 5.0/5.0 -

To everyone who needs help

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Wonderful job

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

They were very nice, did a great job, great customer service, and quick repair.

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean