Gerber Collision & Glass - Livonia

4.9 (3,365reviews)

97%

(734) 427-8787

11727 Merriman Rd, Livonia, MI 48150

97%

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11727 Merriman Rd
Livonia, MI 48150

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About Gerber Collision & Glass - Livonia

See Photos

11727 Merriman Rd
Livonia, MI 48150

Get Directions Website Email

Get an AI powered repair cost prediction

Instant Estimate

Schedule an estimate appointment

Book Appointment

Gerber Collision & Glass - Livonia offers quality collision repair/auto body services backed by a National Lifetime Guarantee.

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Towing
Automotive Glass Replacement
Detailing
Paintless Dent Repair

Payment Types

American Express
Discover Card
MasterCard
Visa
Check
Debit Card

Languages

English

Hours

Sun	Closed
Mon	8:00 am - 5:00 pm
Tue	8:00 am - 5:00 pm
Wed	8:00 am - 5:00 pm
Thu	8:00 am - 5:00 pm
Fri	8:00 am - 5:00 pm
Sat	Closed

* Holiday hours may differ.

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Reviews (3,365)

Sort By:
Newest
Rating

2,932 Customers Rated

5 Stars

72.6% Complete

(2442)
4 Stars

8.9% Complete

(299)
3 Stars

1.8% Complete

(59)
2 Stars

1.3% Complete

(43)
1 Star

0.9% Complete

(31)
< 1 Star

1.7% Complete

(58)

Customers say

Overall Customer Satisfaction

Customers consistently praise Gerber Collision for their excellent customer service, quality repairs, and timely communication. Many appreciate the regular updates provided throughout the repair process, often via phone calls and emails. The staff is frequently described as friendly, professional, and helpful. Repairs are generally completed on time or earlier than expected, with many customers noting the high quality of work. The cleanliness of vehicles upon return is often highlighted as a positive. Some areas for improvement mentioned by a few customers include occasional delays in parts availability and minor issues requiring return visits, though these seem to be handled promptly and professionally.

Select to learn more

Service Quality
Timeliness
Communication

"Truly impressed with the outstanding job done on my vehicle! The attention to detail, professionalism, ..." Read more

"Service was outstanding ! The workmanship was perfect as usual! The kindness of the people and ..." Read more

"Exceptional from start to finish!"

"The customer service that I received during my interactions with the staff there was the best."

"Customer service outstanding they had everything ready for me. On time, rental car arrangements on ..." Read more

"Fast service"

"Earlier"

"Was 2 days earlier"

"The truck was ready before the promised date"

"Dropped it on 1224 it was fine by 1227. Quick for a new exhaust system & rear sensors"

"Great job in communications."

"Great communications"

"... the service. She looks better than I sent her. Also I appreciate the correspondence and constant updates. Perfect." Read more

"... with at Gerber was professional and considerate. They kept me informed with updates during the repairs." Read more

"The notification system was awesome"

Service Quality
Timeliness
Communication

Service Quality
Timeliness
Communication

"Truly impressed with the outstanding job done on my vehicle! The attention to detail, professionalism, ..." Read more

"Service was outstanding ! The workmanship was perfect as usual! The kindness of the people and ..." Read more

"Exceptional from start to finish!"

"The customer service that I received during my interactions with the staff there was the best."

"Customer service outstanding they had everything ready for me. On time, rental car arrangements on ..." Read more

"Fast service"

"Earlier"

"Was 2 days earlier"

"The truck was ready before the promised date"

"Dropped it on 1224 it was fine by 1227. Quick for a new exhaust system & rear sensors"

"Great job in communications."

"Great communications"

"... the service. She looks better than I sent her. Also I appreciate the correspondence and constant updates. Perfect." Read more

"... with at Gerber was professional and considerate. They kept me informed with updates during the repairs." Read more

"The notification system was awesome"

Andrew (Chevrolet owner) reviewed 11/28/25

Alexander Hampton & (Chevrolet owner) reviewed 11/27/25

Very professional. Very knowledgeable. The repair was excellent. Couldn't tell that a problem had been there. A five star shop.

Great service . Great shop.

Great work on my car. Can't even tell where the repairs were done. Very professional shop. The staff was the greatest.

Very professional work. Can't even tell a repair was made. Great work. Great staff. Very informative .would recommend this shop to all my friends that need work done. .

Robert (Nissan owner) reviewed 11/25/25

Lawrence (Chrysler owner) reviewed 11/24/25

Latonya (Hyundai owner) reviewed 11/17/25

Annie (Chevrolet owner) reviewed 11/17/25

Good communication

People friendly

Richard (Dodge owner) reviewed 11/14/25

Christine (Nissan owner) reviewed 11/13/25

I was blown away with how amazing my car looked when I picked it up. They made sure my car was finished and even stayed a few minutes after close so I could pick it up. Will definitely recommend them to anyone needing repairs.

Very happy with the work done on my vehicle

Excellent customer service

Karla (Honda owner) reviewed 11/11/25

Good service, all the way around the process.

They did a really good job with my car.

They kept in touch with me daily about the progress of my repair.

Michelle (Ford owner) reviewed 11/10/25

The work that you did for my car looks great. Your employees were very professional, accommodating and friendly. Thank You!!

John (Buick owner) reviewed 11/10/25

Kathleen (Dodge owner) reviewed 11/10/25

Jennifer (Jeep owner) reviewed 11/10/25

Brandon (Ford owner) reviewed 11/10/25

Joe (Lincoln owner) reviewed 11/10/25

Appreciated all the communication updates while waiting for the repairs to be completed.

Felicia (Jeep owner) reviewed 11/6/25

Marlene (Ford owner) reviewed 11/6/25

Everything seems fine. They were very helpful and friendly.

Very helpful and friendly.

Dennis (Ford owner) reviewed 11/5/25

How come there isn't a 12, I highly recommend them. The car looked like brand new inside and out. THANKS

Soraya (Ford owner) reviewed 11/5/25

Jerry, Kimberley, and team were fantastic at keeping me up-to-date on the work. Car turned out great! Very impressed with them. Highly recommend them!

Service was excellent!

Linda (Ford owner) reviewed 11/3/25

Excellent Customer Service!

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When leaving your vehicle, make sure the auto body shop completes a prior damage inspection to identify any scratches or dents not related to the accident.

Gerber Collision & Glass - Livonia

Get an AI powered repair cost prediction

Schedule an estimate appointment

About Gerber Collision & Glass - Livonia

Get an AI powered repair cost prediction

Schedule an estimate appointment

Reviews (3,365)

2,932 Customers Rated

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean