Gerber Collision & Glass - Dearborn

4.9 (1,810reviews)
100%
25353 Trowbridge St,  Dearborn,  MI  48124
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Gerber Collision & Glass - Dearborn offers quality collision repair / auto body services backed by a National Lifetime Guarantee.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
Hyundai
I-Car
Kia
Nissan
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Reviews (1,810)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for exceptional communication through regular text and phone updates throughout the repair process. The quality of repairs is highly regarded, with many noting their vehicles look like new or better than before. Timeliness is a standout strength, with numerous customers receiving their vehicles earlier than expected. Staff professionalism and friendliness receive frequent commendations. Areas for improvement mentioned by customers include ensuring thorough final quality checks to prevent paint spots or loose parts, and maintaining cleanliness standards in vehicle interiors during the repair process.
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"The air-conditioning works well now and everything is in good order. Excellent work!"
"My vehicle looks like the day I picked it up from the dealership."
"They made the repairs to my car in a fast, satisfactory manner."
"Pain was all over the car around the area that was painted that shows the repair was done so quickly and without ..." Read more
"It was done earlier than I expected. Thanks"
"Everyone is so nice and helpful. Truck ready 1 whole day early"
"It was ready before the estimated date"
"Car repair was completed 2 days early which was a huge bonus."
"It was ready before originally anticipated"
"The text updates on the progress of my vehicle were great. Thank you!!"
"Great communication with the text messages"
"... such wonderful care from a collision place before. They called me everyday to update me and let me know how my car was coming along. It was nice to know that all I had to do was reach ..." Read more
"Gerber was very good about communicating by text, and they kept me up-to-date on the progress on my ..." Read more
"Great communication throughout the entire process. I never had to call to check the status of my repair."

My Experience

Everyone was amazing and cooperative. I needed a timely repair due to a planned vacation and they exceded all my expectations!! Thank you Sam!!!! 😊

My Experience

Frank was especially kind and helpful and did a great job on the car. Your communication systems via the link, texts, and phone calls were helpful too. Very pleased.

Likely to Recommend

Already have recommended

Repair Quality

Great experience from beginning to end. Frank was especially wonderful: very kind and did a wonderful job. We were also impressed with the communication systems that you have in place (text, links to check progress, and phone calls). Thank you! (I believe this could be the second time we filled out this form?)

Customer Service

Great experience from beginning to end. Frank was especially wonderful: very kind and did a wonderful job. We were also impressed with the communication systems that you have in place (text, links to check progress, and phone calls). Thank you! (I believe this could be the second time we filled out this form?)

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Car looks brand new. Beautiful repair. Always kept us informed of the progress of the repair. All of the people were very polite and helpful. Thank you very much! Nice work

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Sam kept me updated on the progress of my car daily. They beat the estimated date for my car by seven days. I would recommend Gerber Collision and Glass to all my family and friends. Sam was great!!!!

My Experience

Great work and very friendly staff. Thank you

Likely to Recommend

Repair Quality

The service was great. They even cleaned the inside of my vehicle. The staff was polite and friendly. I'm very happy.

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Great work

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Great communication, great service. I appreciate everything Sam and the crew at Gerber Collision!

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Experience

Sam did a great job! Kept me in the loop with everything going on and his customer service was great! Appreciate it Sam

Likely to Recommend

Repair Quality

Sam was a great guy to deal with

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The Gerber team took immediate response to address my concerns and the absolute best path towards a satisfying solution. I am pleased with the results of the collision repairs and the professional service. The text feedback I received daily kept me informed of their progress and gave my family a peace of mind and comfort that we made the right choice with giving our business to Gerber.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The staff were great from beginning to end of this process. My car looks great. I am very pleased with the service I received.

My Experience

Fast service and friendly staff.

Likely to Recommend

Friendly service and bc my damage wasn’t that bad/extensive, it didn’t take long to complete. The communication was on point and I appreciate that.

Repair Quality

I’m satisfied bc it didn’t take long to repair the damage to my SUV.

Customer Service

My Adjuster made my appointment and the receptionist called the rental place for them to pick me up. I didn’t know the procedure/process for dropping my vehicle off.

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Done a great job, I will use your service again.

Likely to Recommend

100 percent

Repair Quality

Thanks for the excellent work on my truck

Customer Service

Very kind personnels, work with me and got my truck done in 2 days

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Excellent work thanks Sam

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The timeframe was quicker then expected which was a very pleasant surprise

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Sam walked me through the whole process. He thoroughly examined my vehicle and it was returned in a timely manner.

Likely to Recommend

I have returned myself to them for service

Repair Quality

Customer Service

Fast, quality service coordinated by Sam

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

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