Bill Brown Ford Collision Center
We are a Ford Certified Collision Network facility and we are I-CAR Gold Class Certified. We have the most up to date tooling and equipment to handle today's hi-tech vehicles. We are especially proficient in aluminum repair. We have an amazing paint shop and can handle oversize vehicles like the Hi-Top Ford Transit van. All of our fresh paint work goes through a two-step wet sanding and polishing process. All vehicles are thoroughly cleaned. We proactively communicate with customers via text messaging. We offer shuttle rides to and from the shop and have 40 late model vehicles in our Ford Courtesy Transportation Program. We will provide courtesy vehicles at no charge when a person doesn't have rental coverage.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 6:00 pm |
| Tue | 8:00 am - 6:00 pm |
| Wed | 8:00 am - 6:00 pm |
| Thu | 8:00 am - 6:00 pm |
| Fri | 8:00 am - 6:00 pm |
| Sat | Closed |
Service Quality
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
I was very happy with Bill Brown Collision overall. Friendly and totally professional. I would highly recommend them to anyone.
Returned Clean
My Experience - 5.0/5.0 -
The process was so easy, the staff was very nice and attentive. It was a great experience!
My Experience - 5.0/5.0 -
Fast. Price was less than quoted. Car looked great when I picked it up. Thank you!
My Experience - 5.0/5.0 -
The follow up of the team was excellent! They stayed in contact with me throughout the entire process and gave me updates weekly. It took a little longer than I expected, but it’s better to have it right than quick.
My Experience - 5.0/5.0 -
It was a great experience coming to Bill Brown Ford. Joe Hershey, collision manager with all his experience, explained everything to me updated me, and made all the right calls. When I picked my car up today, it looked amazing.., Thank You so much!!
Likely to Recommend - 5.0/5.0 -
I already made a recommendation to my neighbor, and he took down the phone number off the card.
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
It was a great experience coming to Bill Brown Ford. Joe Hershey collision manager with all his experience, explained everything to me, updated me, and made all the right calls when I picked up my car today. It looked amazing. Thank you so much.!!
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
T HAN K yo u G O o D W o R K
My Experience - 5.0/5.0 -
Great job!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great job and excellent customer service
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Always have and always will
Repair Quality - 5.0/5.0 -
Couldn’t be more professional
Customer Service - 5.0/5.0 -
Great from start to finish
Returned Clean
My Experience - 5.0/5.0 -
They kept me iupdated regularly
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Helpful and friendly staff. Really liked how they cleaned it too. Good job!
Customer Service - 5.0/5.0 -
Very good
Returned Clean
My Experience - 5.0/5.0 -
The service was amazing , From drop Off to pick up, I am highly satisfied with the work that was performed!
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
The quality of the of workmanship and repair was excellent. This is the 3rd occasion I have used BBF for body work and I have not been disappointed in any of the work. That is why it is my first choice for body work.
Customer Service - 3.5/5.0 -
In previous occasions I was kept informed daily of progress.
My Experience - 5.0/5.0 -
Tommy was awesome in providing accurate updates and answering any questions or inquiries throughout the process. Courteous, knowledgeable, pleasant and very professional. Yep, that’s Tommy.
My Experience - 5.0/5.0 -
As always we were treated like we were Bill Brown's only Customer. Everyone was very cordial from stepping into the Body Shop, with the greating, adjuster, and person who notified me my car was ready. Everything went as promised, ordering the part, receiving it the following day, receiving a phone call to make an appointment for the following day to bring the car in. The appointment was at1:00 for the repair and I was quoted that it would take 20 minutes, the repair was completed within 20 minutes. All took place as promised, this shows that all Bill Brown staff is on top of their A Game, and this is why we just keep wanting to come back to Bill Brown's Body Shop. Keep up the EXCELLENT work.
Likely to Recommend - 5.0/5.0 -
Professional operation from start to finish. My vehicle never looks so good.
Repair Quality - 5.0/5.0 -
Vehicle is perfect
Customer Service - 5.0/5.0 -
As indicated earlier, professional from start to finish. Almost unbelievable!
Likely to Recommend - 5.0/5.0 -
The parts of my car that Bill Brown repaied look like new, even though the rest of the car is still old. It did take a while, because they need the vehicle before they will order the parts. But they gave me a loaner so my life was not disrupted. And when I got the car back they had even cleaned the inside! Everyone I dealt with there was kind and helpful. Thanks!
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Amazing experience with this repair shop, I would recommend it to everybody
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Awesome
Customer Service - 5.0/5.0 -
great
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The repairs to my car were extremely complicated and time consuming! Dealership kept me updated perfectly.