Bill Brown Ford Collision Center

4.9 (7,649reviews)
98%
30400 Plymouth Road,  Livonia,  MI  48150
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We are a Ford Certified Collision Network facility and we are I-CAR Gold Class Certified. We have the most up to date tooling and equipment to handle today's hi-tech vehicles. We are especially proficient in aluminum repair. We have an amazing paint shop and can handle oversize vehicles like the Hi-Top Ford Transit van. All of our fresh paint work goes through a two-step wet sanding and polishing process. All vehicles are thoroughly cleaned. We proactively communicate with customers via text messaging. We offer shuttle rides to and from the shop and have 40 late model vehicles in our Ford Courtesy Transportation Program. We will provide courtesy vehicles at no charge when a person doesn't have rental coverage.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 6:00 pm
Tue 8:00 am - 6:00 pm
Wed 8:00 am - 6:00 pm
Thu 8:00 am - 6:00 pm
Fri 8:00 am - 6:00 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car
Call
Email

Reviews (7,649)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for delivering outstanding repair quality, with many noting their vehicles looked brand new upon return. The team receives high marks for proactive communication through text updates and phone calls throughout the repair process. Timeliness is a strong point, with numerous customers reporting their vehicles were completed ahead of schedule. The complimentary interior and exterior cleaning surprised and delighted many customers. A few customers noted areas for improvement directly from their comments, including interior dust from body work, occasional delays due to parts availability, and inconsistent advisor communication in isolated cases.
AI-Generated from reviews written in the last 12 months
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"... repairs was flawless, I was overly impressed, and the customer service from drop off to delivery was impeccable." Read more
"... knowledgeable, and a pleasure to do business with. The quality of my repair was Excellent, Bill Browns body shop will be the only place any ..." Read more
"I highly recommend Bill Brown Ford body shop! They did a great job and offer. Excellent customer service. They are competitively priced and do excellent work. ..." Read more
"... Kia Forte collision repair. From start to finish, the communication was outstanding you kept me updated every step of the way and made the whole process stress-free. ..." Read more
"Great work on the repair, as mentioned I cant even tell it was repaired."
"It was actually done before the original completion date."
"It was a smooth process and they finished ahead of schedule. Everyone was so nice."
"It was reasy nearly a week before estimated date."
"Car was completed ahead of schedule, and it looks great. Communication through the length of service was very ..." Read more
"The vehicle was ready ahead of time and even was able to be taken to service to have a warranty issue checked. I appreciate ..." Read more
"Communication was outstanding. Never had to wonder what was going on."
"Staff was courteous and professional. Updates via text were appreciated and timelines were exact and fulfilled. Vehicle was clean upon return. Repairs appear outstanding."
"The staff kept me informed of my cars progress and the work was top quality."
"... of the communication I was provided with and how I was updated throughout the whole process! All of the employees were very kind too. In the midst of feeling overwhelmed with needing ..." Read more
"... completed ahead of schedule, and it looks great. Communication through the length of service was very good. The loaner car provided was very helpful. And your ..." Read more

My Experience

The service was exceptional. The staff was helpful and polite.

Likely to Recommend

Excellent service. Repairs were perfect

Repair Quality

Repairs were exceptional

Customer Service

Friendly professional service.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

There was great communication throughout the entire repair process. Anytime I stopped in or called with a question, everyone I spoke with was friendly, knowledgeable, and helpful. I always felt well informed about the status of the repair and what to expect next.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Truly impressed with you guys. From the time we brought it in to the time we picked it up you stayed in contact, letting us know step by step what was going on. It was easy to deal with as far as not having to give insurance information you already had all that. The truck looks absolutely amazing. Very impressed with you guys and should the need arise, hopefully not, we will bring the truck back to you for more repairs if needed. Thank you so much

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

When I got my truck back, the engine light was on. This issue with the engine light was something Bill Brown was supposed to take care of a month ago.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Job well done, thank you !

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

They did a very good job on my truck. I even got it back a day earlier than expected.

Customer Service

Made it quick and easy.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Unquestionably, I would recommend the exceptional workmanship and customer service to friends and family…

Repair Quality

I have worked with the Bill Brown Collision team for a very long time for some relatively small claims but their work has been consistently excellent.

Customer Service

Customer service was exceptional.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

From the moment I dropped it off to when I picked it up, I was taken care off above and beyond my expectations. Thank you.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

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