Crash Champions #0156 Livonia

4.9 (3,836reviews)
99%
13345 Merriman Rd,  Livonia,  MI  48150

In operation 9 years.

As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABCยฎ), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komenยฎ Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nationโ€™s leading automotive insurance providers.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat 9:00 am - 12:00 pm
* Holiday hours may differ.
Chrysler
Dodge
Fiat
Hyundai
I-Car
Infiniti
Jeep
Kia
Nissan
Ram

Reviews (3,836)

Customers say
Overall Customer Satisfaction
Customers consistently praise Crash Champions for their excellent customer service, quality repairs, and timely completion of work. Many appreciate the frequent updates and communication throughout the repair process. The staff is often described as friendly, professional, and knowledgeable. Customers are frequently surprised by how quickly their vehicles are repaired, often ahead of schedule. The quality of repairs is highly regarded, with many stating their vehicles look like new. The cleanliness of returned vehicles is also noted as a positive. While a few isolated issues were mentioned, the overall sentiment is overwhelmingly positive, with many customers expressing their willingness to recommend Crash Champions to others.
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"Perfect customer service. All the staff are efficient, helpful, friendly and kind."
"Seriously was some of the best customer service I've encountered"
"The ladies in the front were fantastic very pleasant very kind and very knowledgeable"
"Excellent customer service, very friendly"
"Superb Customer Service"
"7 days early"
"Earlier than promised...which was VERY MUCH APPRECIATED!!!"
"Faster than expected completion of repair"
"Earlier than expected which saved me money on rental so highly appreciated."
"Extremely fast, beat the time estimate by 4 days!"
"They called me with frequent updates throughout the process and left detailed voicemail when I couldnt ..." Read more
"I was updated almost daily with the status of my car! And when I called I got great customer service and ..." Read more
"I spoke with someone daily about my truck."
"... received frequent updates on my vehicle's progress. Communication was top notch!" Read more
"Every step of the way."

My Experience

They did a great job ๐Ÿ‘๐Ÿ˜Š

My Experience

Great work and was completed earlier than expected.

My Experience

Looks great! Was finished quick and efficiently. Communication was good throughout the process.

My Experience

Excellent work

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Very Kind and courteous. Professional.

Customer Service

My Experience

It was truly wonderful experience everything went very well. The staff at Crash Champion were very professional and friendly. Great Job.๐Ÿ‘๐Ÿผ๐Ÿ‘๐Ÿผ๐Ÿ‘๐Ÿผ

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Repair Quality

Crash Champions did an excellent job of keeping me up to date on the progress of my repairs. Which was very important to me and the work was outstanding. Thanks Mark

Customer Service

My Experience

Great job! You went beyond our expectations!

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My Experience

Great team to work with.

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Great team

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Recommended by Allstate insurance

Repair Quality

Car looks brand new

Customer Service

They kept me informed on the status of the repair, even when the original replacement parts were damaged

My Experience

Loved the customer service and constant updates on my repairs.

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Very friendly, understanding and great follow up service provided.

My Experience

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Returned Clean

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My Experience

Thank you to everyone who worked with me to fix my Mercedes. You guys did a amazing job.

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Super staff

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Great work, even cleaned my car. Great customer service.

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Repair Quality

Quick, great work, and they clean the inside of your car

Customer Service

Very nice people.

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