Crash Champions #0156 Livonia

4.9 (4,149reviews)

99%

(734) 425-6267

13345 Merriman Rd, Livonia, MI 48150

99%

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13345 Merriman Rd
Livonia, MI 48150

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About Crash Champions #0156 Livonia

See Photos

13345 Merriman Rd
Livonia, MI 48150

Get Directions Website Email

Schedule an appointment at Crash Champions #0156 Livonia

Book Appointment

Apply for Financing

In operation 10 years.

As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Paintless Dent Repair

Payment Types

American Express
Discover Card
MasterCard
Visa
Check
Debit Card

Languages

Spanish

Hours

Sun	Closed
Mon	8:00 am - 5:00 pm
Tue	8:00 am - 5:00 pm
Wed	8:00 am - 5:00 pm
Thu	8:00 am - 5:00 pm
Fri	8:00 am - 5:00 pm
Sat	9:00 am - 12:00 pm

* Holiday hours may differ.

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Website

Reviews (4,149)

Sort By:
Newest
Rating

3,116 Customers Rated

5 Stars

70.3% Complete

(2918)
4 Stars

3.1% Complete

(130)
3 Stars

0.6% Complete

(23)
2 Stars

0.4% Complete

(15)
1 Star

0.1% Complete

(3)
< 1 Star

0.7% Complete

(27)

Customers say

Overall Customer Satisfaction

Customers consistently praised the shop for its outstanding service quality, with many noting repairs were completed ahead of schedule and vehicles returned in pristine, like-new condition. The front office staff received high marks for professionalism, warmth, and attentiveness. Communication was a standout strength, with customers appreciating regular text and phone updates throughout the repair process. Several customers highlighted going above and beyond, such as cleaning vehicles and accommodating special scheduling needs. A few customers noted minor concerns, including occasional delays due to parts availability, a broken window button discovered after pickup, and isolated communication mix-ups, all mentioned directly in their feedback. Overall, the vast majority expressed strong satisfaction and willingness to recommend the shop to others.

Select to learn more

Service Quality
Timeliness
Communication

"Best quality service I have received in years!"

"Excellent work- no evidence of the accident."

"... very happy with Crash Companions work on my car. It was fixed perfectly. Also, the staff was very friendly and professional." Read more

"Repair work done was flawless."

"If there was a number provided larger than 10 I would select it. They are outstanding"

"It was ready within a couple of days. Almost a week before the estimated date."

"... top of that, the communication was impeccable and I picked up my car 6 days ahead of schedule. Fantastic work!" Read more

"Earlier than expected, which was a nice surprise."

"The staff at Crash Champions went above and beyond. They finished repairs three days early and everything works perfectly. Also, they went out of their way to pick ..." Read more

"the date was moved to a later day many times"

"Constant communication during the entire process"

"Communication was flawless in every step"

"... very friendly conversation. Service was excellent. I was updated frequently on a daily basis and my car was ready earlier than promised. Highly ..." Read more

"... specifically stated throughout the process, however, I received frequent updates on my vehicle's progress. Communication was top notch!" Read more

"The whole process went smoothly thanks to Crash Champions constant communication & desire to go above & beyond!"

Service Quality
Timeliness
Communication

Service Quality
Timeliness
Communication

"Best quality service I have received in years!"

"Excellent work- no evidence of the accident."

"... very happy with Crash Companions work on my car. It was fixed perfectly. Also, the staff was very friendly and professional." Read more

"Repair work done was flawless."

"If there was a number provided larger than 10 I would select it. They are outstanding"

"It was ready within a couple of days. Almost a week before the estimated date."

"... top of that, the communication was impeccable and I picked up my car 6 days ahead of schedule. Fantastic work!" Read more

"Earlier than expected, which was a nice surprise."

"The staff at Crash Champions went above and beyond. They finished repairs three days early and everything works perfectly. Also, they went out of their way to pick ..." Read more

"the date was moved to a later day many times"

"Constant communication during the entire process"

"Communication was flawless in every step"

"... very friendly conversation. Service was excellent. I was updated frequently on a daily basis and my car was ready earlier than promised. Highly ..." Read more

"... specifically stated throughout the process, however, I received frequent updates on my vehicle's progress. Communication was top notch!" Read more

"The whole process went smoothly thanks to Crash Champions constant communication & desire to go above & beyond!"

Julia (Kia owner) reviewed 9/5/26

Anthony (Chevrolet owner) reviewed 9/4/26

I thank you for

Axel (Chevrolet owner) reviewed 9/3/26

They kept me updated every step of the way and provided full details on the repairs needed. Vehicle was delivered ahead of schedule. Rhonda was great!

Gianni (RAM owner) reviewed 9/3/26

Nicola (Chevrolet owner) reviewed 9/3/26

Phuoc Shaodan (Honda owner) reviewed 9/3/26

James (GMC owner) reviewed 9/1/26

Scott, Nicole, and the rest of the team were great to deal with. I’d highly recommend them.

Aalayah (Hyundai owner) reviewed 8/31/26

My front bumper was fixed and I’m completely satisfied with how beautiful they made it look. Good as new. The job was finished quickly and handled with care.

Kevin (Ford owner) reviewed 8/31/26

Kyle (Chrysler owner) reviewed 8/31/26

Anonymous (Volkswagen owner) reviewed 8/31/26

Jospeh (Ford owner) reviewed 8/31/26

Ellsen (GMC owner) reviewed 8/31/26

Emily (Toyota owner) reviewed 8/31/26

I appreciated the thoroughness of the diagnosis/repair performed and the communication regarding progress along the way. Thanks!

Good service, good communication, vehicle looks great.

Very communicative and willing to flex with my schedule constraints

Melanie (Chevrolet owner) reviewed 8/31/26

Thomas (GMC owner) reviewed 8/28/26

Tonya (Chevrolet owner) reviewed 8/27/26

Brian (Toyota owner) reviewed 8/27/26

Aaron (Ford owner) reviewed 8/27/26

Shanika (Kia owner) reviewed 8/27/26

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Once you choose to have your vehicle repaired you should always get an auto body repair estimate for all repair procedures, parts and materials as well as warranty information.

Crash Champions #0156 Livonia

Schedule an appointment at Crash Champions #0156 Livonia

Explore easy payment plans powered by Sunbit

About Crash Champions #0156 Livonia

Schedule an appointment at Crash Champions #0156 Livonia

Reviews (4,149)

3,116 Customers Rated

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0