Crash Champions #0156 Livonia

4.9 (4,136reviews)
99%
13345 Merriman Rd,  Livonia,  MI  48150
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In operation 10 years.

As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat 9:00 am - 12:00 pm
* Holiday hours may differ.
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Reviews (4,136)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding service quality, with many noting that repairs were completed flawlessly and vehicles were returned looking brand new or even better than before. A standout theme across reviews was the exceptional communication, with customers appreciating regular text and phone updates throughout the repair process, ensuring they were never left in the dark. Timeliness was another highlight, as numerous customers were pleasantly surprised to receive their vehicles ahead of the estimated completion date. A few customers noted areas for improvement, including occasional delays due to parts issues, late-day pickup notifications, and isolated communication mix-ups with contact details - all flagged directly by customers. Overall, the vast majority expressed high satisfaction and a strong willingness to recommend the shop.
AI-Generated from reviews written in the last 12 months
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"Best quality service I have received in years!"
"The analysis was quick, the repair job was flawless. They also washed the car before handing it over. On top of that, the communication ..." Read more
"... sure my car was ready and the staff were fantastic the quality of service were amazing. Thank you all so much be blessed 💜" Read more
"... Companions work on my car. It was fixed perfectly. Also, the staff was very friendly and professional." Read more
"... and explain everything about the repairs and their repairs are always done excellent and in a timely matter I would recommend this shop to anyone" Read more
"It was ready a week before. Amazing work"
"Got it done 9 days early"
"It was ready within a couple of days. Almost a week before the estimated date."
"... They told me it would take 7 days. To my surprise on Wednesday 2 days later my truck was ready. Thank you the repairs look good." Read more
"... didnt get done until the following Wednesday, so I needed to pay for a rental car for a few more days." Read more
"Constant communication during the entire process"
"... washed the car before handing it over. On top of that, the communication was impeccable and I picked up my car 6 days ahead of schedule. Fantastic work!" Read more
"... detailed and explained everything going on with a car. The communication was excellent. You cant even tell the vehicle went through an accident either." Read more
"Yes they text you to let you know what was happening."
"... specifically stated throughout the process, however, I received frequent updates on my vehicle's progress. Communication was top notch!" Read more

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Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

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Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Experience

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Customer Service

Kept me Informed?

Yes

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Yes

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Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

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Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

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Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

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Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

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Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

My Experience

I appreciated the thoroughness of the diagnosis/repair performed and the communication regarding progress along the way. Thanks!

My Experience

I just want to thank everybody who worked on my car and made it new again! thank you!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

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Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

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Yes

My Experience

Service was on point

Likely to Recommend

Repair Quality

Customer Service

Very accurate and friendly staff

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Excellent work.

Customer Service

Great staff!

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The work appears to be excellent and Little Debbie is amazing.

Likely to Recommend

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Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Excellent work and customer service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

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