Crash Champions #0295 Pontiac South

5.0 (3,372reviews)
99%
580 S Telegraph Rd,  Pontiac,  MI  48341

In operation 9 years.

As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat 9:00 am - 12:00 pm
* Holiday hours may differ.
Audi
Ford
I-Car
Tesla

Reviews (3,372)

Customers say
Overall Customer Satisfaction
Customers consistently praise Crash Champions for their excellent customer service, quality repairs, and effective communication. Many highlight the staff's professionalism, particularly in keeping customers informed throughout the repair process. The timeliness of repairs is frequently mentioned positively, with several customers noting their vehicles were ready earlier than expected. The quality of workmanship is highly regarded, with many stating their vehicles looked like new after repairs. Customers appreciate the cleanliness of their vehicles upon return, often mentioning detailed cleaning both inside and out. The staff's expertise in handling insurance claims is also commended. While there are occasional mentions of delays due to parts availability, these are generally communicated well to customers. Overall, the experience is described as stress-free and seamless by many customers.
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"... comfortable and informed about the repairs needed. They diagnosed the problem quickly and gave me a fair, transparent estimate, with no hidden costs or unnecessary ..." Read more
"The best customer service and workmanship"
"Incredible customer service all the way through!!"
"They kept me updated and in the loop if things."
"The customer is made to feel like a top priority"
"Additional work was required delaying the repairs. However, communication about this was open and honest."
"Excellent communication but delays in fixing my car"
"No promises were made. Dates were relatively ambiguous."
"It was even before than we expected"
"I received my car two days earlier than I expected."
"The team at Crash Champions are amazing to work with and they were able to provide updates as they happen."
"Great communications"
"Excellent services and communication. This location when above and beyond, providing exceptional ..." Read more

Likely to Recommend

Repair Quality

They took phenomenal care of me, made communication with insurance seamless. 20/10 experiencd

Customer Service

Great team

Returned Clean

My Experience

Ross and team did a great job, thank you

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

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Repair Quality

Customer Service

Returned Clean

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Repair Quality

Amazing customer service and very helpful and professional team!

Customer Service

Returned Clean

My Experience

Great job. Professional and friendly service.

Likely to Recommend

Already have

Repair Quality

Repeat customer. Great service all around.

Customer Service

Great

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

From the beginning I felt very comfortable with Ross and the team at crash champions. The communication was good throughout the process, and I was very happy with the finish product.

Likely to Recommend

I’ve already told several friends. It’s a great shop to work with.

Repair Quality

Very pleased with the completed project. Car looked great

Customer Service

Very good communication throughout the project. They worked to coordinate with the insurance company and with the rental car company.

Returned Clean

My Experience

The customer service is outstanding! And, of course, the work is perfect.

Likely to Recommend

Repair Quality

I'm so glad my dealership recommended you! Outstanding customer service and repair work.

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Awesome interaction with one and all. Merry Christmas🎄

Customer Service

Awesome.interaction with all. Merry Christmas 🎄❄️

Returned Clean

My Experience

Thank You for fixing my cosmetic issue. It looks great! Mike and his team are awesome…

Likely to Recommend

Repair Quality

Replacement part, color match looks great!

Customer Service

Customer service was great! Very courteous and knowledgeable.

Returned Clean

My Experience

Excellent service. Ross is very nice and helpful.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Great communication, timely repair work, everything looks good as new

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Had the best experience with Ross and Stacey! They were extremely informative checking in with updates and supporting changes along the way. Highly recommend the team and the full shop!

Customer Service

Returned Clean

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Repair Quality

Customer Service

Returned Clean

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Repair Quality

Customer Service

Returned Clean

My Experience

Likely to Recommend

Repair Quality

So far everything is great!

Customer Service

Returned Clean

My Experience

Mike McCully and the entire team always do a great job and they are very customer centric. I’ve had both mine and my wife’s car into this shop and the work was great.

Likely to Recommend

Repair Quality

Customer Service

I already filled out a survey

Returned Clean

Likely to Recommend

Repair Quality

At the end, the wrong piece is kept getting delivered, and there was a resultant delay of almost a week

Customer Service

Returned Clean