Crash Champions #0292 Royal Oak
In operation 10 years.
As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Service Quality
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
You guys did awesome both with the repair of the vehicle and working with my insurance company to ensure that it was repaired correctly and safely. I appreciated the text updates when the vehicle was in each stage of repair and I also appreciated how easy it was to reach out and ask any questions I had. 10/10
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
They didn't plan to give me ANY paperwork upon leaving my vehicle there for my insurance company to pickup. I had to ask for a copy of the itemized estimate and diagnostic scan codes. I had to ask for those things, which they provided, stating they don't usually do that. I think it's odd not to provide the vehicle owner (myself) the same reports/pictures/documents that are provided to the insurance company. As the owner, I have a right to the information, especially if I contest anything with either the shop or the insurance company. Please work on providing documentation to the vehicle owner as well. Otherwise, service was excellent. Communication was excellent. Overall good experience. I would use them again.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They did an excellent job with my repairs.
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Super friendly staff and very communicative. Kept me updated and had the car completed when they promised.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Truck looked great
Customer Service - 5.0/5.0 -
While I was dissatisfied with being told my truck was ready an hour before your shop closed on a Friday and you notified the rental car company as well (and i was working until 7 that night and all notifications previous were that the truck wouldn't be ready until 6 days in the future) your team (Chase) on Monday was able to contact the rental car company so I wasnt charged for the extra weekend days. Additionally Diana is awesome!
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0 -
The anticipated completion dates changed 4 times ending with a day without rental car coverage
Customer Service - 4.5/5.0 -
Customer service employees were pleasant both over the phone and in the office.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
We especially liked Diana at the front desk. She kept us updated and was very kind and professional
Likely to Recommend - 5.0/5.0 -
Friendly fast service. Kept us updated every step of the way.
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They did an excellent job
Customer Service - 5.0/5.0 -
Everyone was nice and kept me updated
Returned Clean
Likely to Recommend - 1.0/5.0 -
Took an objectively long time to complete the repair.
Repair Quality - 5.0/5.0 -
Great work on the final repair
Customer Service - 5.0/5.0 -
Great communication and team
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0 -
The tire monitor is not connected.
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Personal, communicative, and the collision problem is NOT detectable. I'm satisfied Completely!!!