Crash Champions #0292 Royal Oak

4.9 (2,679reviews)
98%
818 N. Main St.,  Royal Oak,  MI  48067

In operation 9 years.

As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
I-Car

Reviews (2,679)

Customers say
Overall Customer Satisfaction
Customers generally express high satisfaction with Crash Champions, praising excellent customer service, quality repairs, and timely completion. Many appreciate the regular text updates on repair progress. The staff is frequently described as friendly, professional, and knowledgeable. Customers are often impressed with the cleanliness of their vehicles upon return, with many noting the unexpected detailing service. While most experiences are positive, a few customers mention delays in completion or communication gaps. Some suggest more frequent updates or better alignment with estimated completion dates.
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"Great job replacing parts and re-painting so car looks like new completed faster than promised, and wonderful office ..." Read more
"My repairs are spot-on accurate and my car looks AMAZING now. They did a PERFECT job! A++"
"Very pleased with repair, looks brand new."
"Looks like new and fast service"
"They finished the job in a timely manner. Kept me updated the entire time. Probably the most ..." Read more
"4 workdays early, Friday instead of Wednesday"
"My vehicle was ready earlier than promised"
"Vehicle was ready three days early!"
"Yes week earlier than expected"
"Took more than 3 months to complete the repair. They kept extending the finish dates 2 weeks at a ..." Read more
"This is hands down the BEST communication I have ever received from any sort of business."
"... technician was very professional how explain the process . Never heard of a shop giving scheduled updates by phone but these guys do. No need to go anywhere else they ..." Read more
"Excellent communications"
"I received text messages daily keeping me in the loop."

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

The work done on fixing the dent in my car was excellent! The employees at Crash Champions especially the 2 that helped me, Diana and Red were professional, friendly and helpful!! Thanks!!!

Likely to Recommend

most definitely I would recommend Crash champions to a friend or family member and I will go back for any other repairs necessary when and if the time comes.

Repair Quality

I was extremely satisfied with the work done at Crash Champions!! the staff that helped me were extremely friendly, professional, and helpful! Thanks so much to Diana and Red!!

Customer Service

The customer service that I received was excellent. Thank you to Diana and Red again.!!

My Experience

Thanks for the team that did all the work on my car. He restarted back to the pre-accident condition. No one would ever know it was a hit to look at it. Thanks for keeping me informed about the progress. That’s comforting to hear how things are going thank you for taking care of some extra requests I had! And a lady that talk to me on the phone was very friendly courteou and a pleasure to talk to.! Again, thank you for taking good care of my car!

My Experience

My Experience

Very friendly atmosphere, informative and helpful with all my information I needed on my vehicle. I would definitely recommend them.

Likely to Recommend

Repair Quality

Customer Service

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Repair Quality

Customer Service

Returned Clean

My Experience

Not only was the repair done timely and properly, the service was amazing. I even got my jeep back clean inside and out! Amazing!

My Experience

Everything was perfect!!! Thank you!!

My Experience

The staff were amazing especially Diana. Very friendly and helpful. They also quickly took care of my car and returned it to me cleaned as new. Thank you Crash Champions! You’re the best. Happy Holidays.

Likely to Recommend

Did a great job!! Thank you.

Repair Quality

Quick turnaround and went above and beyond

Customer Service

Diana was very friendly and kept me in the loop. Enjoyed working with her.

Likely to Recommend

Repair Quality

Everything went very well. I appreciate everything Crash Champions did for me.

Customer Service

Likely to Recommend

Repair Quality

Customer Service

I was coming in late on the say they said my car was ready. They were willing to wait after closing hours.

Returned Clean

My Experience

Everything went well. Easy to do business with. Fast estimate, quick appointment, and great communication throughout the process. Definitely recommend!

Likely to Recommend

Repair Quality

Everything went great!

Customer Service

Returned Clean

My Experience

Fantastic experience beginning to end. Great communication and went above and beyond even cleaning the interior.

Likely to Recommend

Repair Quality

Diana was a pleasure to work with and very knowledgeable.

Customer Service

Returned Clean

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Repair Quality

Customer Service

Returned Clean

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Repair Quality

Customer Service

My Experience

My Experience

Likely to Recommend

Repair Quality

Work well done timing not so much

Customer Service

The work on the car was very good. Although the completion was a week longer than estimated

Likely to Recommend

Repair Quality

Customer Service

My Experience