Crash Champions #0292 Royal Oak
In operation 10 years.
As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Service Quality
My Experience - 5.0/5.0 -
You guys did awesome both with the repair of the vehicle and working with my insurance company to ensure that it was repaired correctly and safely. I appreciated the text updates when the vehicle was in each stage of repair and I also appreciated how easy it was to reach out and ask any questions I had. 10/10
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They did an excellent job with my repairs.
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Super friendly staff and very communicative. Kept me updated and had the car completed when they promised.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Truck looked great
Customer Service - 5.0/5.0 -
While I was dissatisfied with being told my truck was ready an hour before your shop closed on a Friday and you notified the rental car company as well (and i was working until 7 that night and all notifications previous were that the truck wouldn't be ready until 6 days in the future) your team (Chase) on Monday was able to contact the rental car company so I wasnt charged for the extra weekend days. Additionally Diana is awesome!
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0 -
The anticipated completion dates changed 4 times ending with a day without rental car coverage
Customer Service - 4.5/5.0 -
Customer service employees were pleasant both over the phone and in the office.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
We especially liked Diana at the front desk. She kept us updated and was very kind and professional
Likely to Recommend - 5.0/5.0 -
Friendly fast service. Kept us updated every step of the way.
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They did an excellent job
Customer Service - 5.0/5.0 -
Everyone was nice and kept me updated
Returned Clean
Likely to Recommend - 1.0/5.0 -
Took an objectively long time to complete the repair.
Repair Quality - 5.0/5.0 -
Great work on the final repair
Customer Service - 5.0/5.0 -
Great communication and team
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0 -
The tire monitor is not connected.
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Personal, communicative, and the collision problem is NOT detectable. I'm satisfied Completely!!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 2.5/5.0 -
I wouldn’t recommend the royal oak location. I noticed scratches on my car that wasn’t previously there before I dropped it off
Repair Quality - 2.5/5.0
Customer Service - 3.0/5.0
Likely to Recommend - 5.0/5.0 -
Absolutely
Repair Quality - 5.0/5.0 -
Great work and customer service
Customer Service - 5.0/5.0 -
Great regular feedback
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Everything was good. I need to take the truck back for some orange peel issues. Possibly needs water sanding.
Likely to Recommend - 5.0/5.0 -
Good
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0 -
Nothing else