Northend Collision Shop, Inc.
12700 Northend Ave.,
Oak Park,
MI
48237
USA
In operation 59 years.
NORTHEND COLLISION IS A FULL SERVICE AUTOBODY REPAIR FACILITY SERVICING ALL MAKES AND MODELS. WE HANDLE ALL INSURANCE COMPANIES.
Services
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Paintless Dent Repair
Payment Types
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Debit Card
Languages
- English
Hours
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Customers say
Overall Customer Satisfaction
Customers consistently praise Northend Collision for outstanding repair quality, with many noting their vehicles looked brand new upon return. The shop earns high marks for friendly, professional, and caring staff who go above and beyond. Communication is a standout strength, with text updates and proactive calls keeping customers informed throughout the repair process. Timeliness is frequently highlighted, with numerous customers noting their vehicles were completed ahead of schedule. Customers also appreciate the cleanliness of both the facility and returned vehicles. Several customers mention returning for repeat repairs and enthusiastically recommending the shop to friends and family. A few customers noted minor areas for improvement, including occasional delays and interior cleanliness, as mentioned directly in their feedback.
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Service Quality
"... quality of their work is what truly blew me away. My car looks brand new. Not good for a repair, not better than before - genuinely like it just ..."
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"The team at Northern Collision performed exceptionally well on the repair of my vehicle. The process was straightforward and completed efficiently. ..."
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"... very responsive. They met all of their deadlines. They exceeded all of my expectations. I would recommend them to all my family and friends. They were amazing. ..."
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"We had amazing service from beginning to end! I would highly recommend Northend Collision."
"Above and beyond my expectations! Great customer service , Definitely would recommend !"
"My vehicle was ready in 3 days when it was projected to be ready in a week. I was extremely impressed."
"They were able to finish the work about 4 days ahead of schedule."
"Service was awesome and my car was finished 3 days ahead of schedule!!!"
"My vehicle was done early! Got it home right before Thanksgiving"
"They told me two weeks and it was done left than a week"
"I didnt have to guess you guys kept me updated as the repairs went on thanks for the great work"
"... rental. The office staff were very friendly. They kept me informed on the progress of the repairs and estimated time of completion. I would recommend ..."
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"... stars! Terrific all the way through the process. Great communication; friendly service; excellent outcome. Very happy with Northend and would highly recommend."
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"... was a little rough start but guys talked to me and communicated with me. Kept me in the loop of the process the app did and they called me once completed. When ..."
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"They did an excellent job communicating with me about the repair status all the way through the process."
Rosie
(Chevrolet owner)
reviewed 8/10/26
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Gayle
(Buick owner)
reviewed 8/10/26
My Experience - 5.0/5.0 -
Customer Service was awesome, my vehicle was repaired in 4 days .. Excellent Service!! I would definitely recommend North End Collision!! Thank you for exceptional service!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Ellen
(Kia owner)
reviewed 8/10/26
My Experience - 5.0/5.0 -
Great customer service! I felt “no bias”! Thank you for that.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Peter
(Ford owner)
reviewed 8/10/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Belinda
(Nissan owner)
reviewed 8/7/26
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Jerry
(Subaru owner)
reviewed 8/6/26
My Experience - 5.0/5.0 -
A job well done promptly
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Gary
(Jeep owner)
reviewed 8/6/26
My Experience - 5.0/5.0 -
Everything was good from start 2 finish
Likely to Recommend - 5.0/5.0 -
We've been there before
Repair Quality - 5.0/5.0 -
10 totally satisfied
Customer Service - 5.0/5.0 -
Everything was good
Returned Clean
Bridgett
(Lexus owner)
reviewed 8/5/26
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Marchalle
(Chevrolet owner)
reviewed 8/5/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Staff is very nice and has great customer service and communication. Car runs like new again. 10/10 will recommend 😊
Customer Service - 5.0/5.0
Returned Clean
Isaac
(Cadillac owner)
reviewed 7/31/26
My Experience - 5.0/5.0 -
I have nothing to add
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
It looks like a great job
Customer Service - 5.0/5.0
Returned Clean
Ozelle
(Chevrolet owner)
reviewed 7/31/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Julia
(Chevrolet owner)
reviewed 7/30/26
My Experience - 5.0/5.0 -
Sarah is so so sweet and helpful!! Any interaction I had there with anyone was great.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Richard
(Dodge owner)
reviewed 7/27/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Hezekiah
(Lincoln owner)
reviewed 7/27/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Sharon
(Chevrolet owner)
reviewed 7/27/26
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Kimberly
(Ford owner)
reviewed 7/24/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Valecia
(Jeep owner)
reviewed 7/24/26
My Experience - 5.0/5.0 -
Awesome customer service and they were very prompt. Kept me abreast of the progress every step of the way.
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Terry
(Buick owner)
reviewed 7/24/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
John
(Hyundai owner)
reviewed 7/21/26
My Experience - 5.0/5.0 -
I had a great experience everyone was kind and courteous kept me informed of everything that was going on with my car. I've had work done on three vehicles there and everything was great
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James
(Toyota owner)
reviewed 7/16/26
My Experience - 5.0/5.0 -
Can’t say enough good things about these guys.
Likely to Recommend - 5.0/5.0 -
Best place to take your vehicle to be repaired in Metro Detroit.