Northend Collision Shop, Inc.

5.0 (1,429reviews)

99%

(248) 399-8400

12700 Northend Ave., Oak Park, MI 48237

99%

See Photos

12700 Northend Ave.
Oak Park, MI 48237

Get Directions Website Email

About Northend Collision Shop, Inc.

See Photos

12700 Northend Ave.
Oak Park, MI 48237

Get Directions Website Email

In operation 58 years.

NORTHEND COLLISION IS A FULL SERVICE AUTOBODY REPAIR FACILITY SERVICING ALL MAKES AND MODELS. WE HANDLE ALL INSURANCE COMPANIES.

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Towing
Automotive Glass Replacement
Paintless Dent Repair

Payment Types

American Express
Discover Card
MasterCard
Visa
Cash
Debit Card

Languages

English

Hours

Sun	Closed
Mon	8:00 am - 5:00 pm
Tue	8:00 am - 5:00 pm
Wed	8:00 am - 5:00 pm
Thu	8:00 am - 5:00 pm
Fri	8:00 am - 5:00 pm
Sat	Closed

* Holiday hours may differ.

Call

Website

Reviews (1,429)

Sort By:
Newest
Rating

1,077 Customers Rated

5 Stars

69% Complete

(986)
4 Stars

5.2% Complete

(74)
3 Stars

0.8% Complete

(12)
2 Stars

0.2% Complete

(3)
1 Star

0.1% Complete

(1)
< 1 Star

0.1% Complete

(1)

Customers say

Overall Customer Satisfaction

Customers consistently praise the exceptional service quality, with particular emphasis on outstanding customer service representatives who provide clear communication and keep customers informed throughout the repair process. The shop receives high marks for professional, friendly staff who treat customers like family and go above and beyond expectations. Repair quality is consistently described as excellent, with vehicles looking showroom new and work completed with precision. Timeliness is a major strength, with many repairs completed ahead of schedule and efficient turnaround times. Customers appreciate the clean facility, thorough vehicle cleaning upon return, and comprehensive communication through text updates and personal calls. The lifetime warranty and professional handling of insurance matters add significant value. Minor improvement areas mentioned include occasional color matching issues and small details requiring follow-up visits.

Select to learn more

Service Quality
Timeliness
Communication

"You can tell the team at Northend Collision truly prioritizes high-quality customer service. From the ..." Read more

"The service was excellent and expeditious."

"Professional, efficient, kind, I could go on and on with positive descriptions of my experience!"

"I found the staff to be very honest and truthful.They take pictures and explain what they fixed. I will ..." Read more

"It was ready almost a week early, after just a few maybe 4-5 days"

"My vehicle was done early! Got it home right before Thanksgiving"

"Truly excellent. They completed my car repair 5 days early."

"They were able to finish the work about 4 days ahead of schedule."

"My vehicle was completed 4 days before expected."

"Excellent kept me informed the whole time"

"Was very happy with the communication they provided. They kept me updated on my repair work. Staff was ..." Read more

"They communicated good and answered any questions I had and the notifications kept me In the loop."

"They did an excellent job communicating with me about the repair status all the way through the process."

"North end collision kept me updated everyday on my vehicle other shops do not do that"

Service Quality
Timeliness
Communication

Service Quality
Timeliness
Communication

"You can tell the team at Northend Collision truly prioritizes high-quality customer service. From the ..." Read more

"The service was excellent and expeditious."

"Professional, efficient, kind, I could go on and on with positive descriptions of my experience!"

"I found the staff to be very honest and truthful.They take pictures and explain what they fixed. I will ..." Read more

"It was ready almost a week early, after just a few maybe 4-5 days"

"My vehicle was done early! Got it home right before Thanksgiving"

"Truly excellent. They completed my car repair 5 days early."

"They were able to finish the work about 4 days ahead of schedule."

"My vehicle was completed 4 days before expected."

"Excellent kept me informed the whole time"

"Was very happy with the communication they provided. They kept me updated on my repair work. Staff was ..." Read more

"They communicated good and answered any questions I had and the notifications kept me In the loop."

"They did an excellent job communicating with me about the repair status all the way through the process."

"North end collision kept me updated everyday on my vehicle other shops do not do that"

Michelle (Chevrolet owner) reviewed 11/28/25

Bree (Subaru owner) reviewed 11/27/25

I will recommend to all of my friends and family!

Everyone was so wonderful! So helpful and friendly.

Shannon (Chevrolet owner) reviewed 11/26/25

Everyone was very professional. Our car looks great!

Giselle (Volvo owner) reviewed 11/25/25

Marsha (Honda owner) reviewed 11/24/25

Best collusion shop ever! And the people are fantastic! Will recommend 100%

Darlene (Ford owner) reviewed 11/24/25

Clarence (Jeep owner) reviewed 11/21/25

Cannot ask for a better experience, and everybody was great I work the shop turned out was very good. Sarah was very helpful. She got good parts for the jeep.

John (Toyota owner) reviewed 11/21/25

Great place, highly recommend

Virgil Lee (GMC owner) reviewed 11/20/25

My vehicle was repaired promptly, and they did an outstanding job. The team was very courteous, kind, and attentive to all my vehicle needs. I recommend North End Collision to anyone who needs work done on their car.

The team at Northern Collision performed exceptionally well on the repair of my vehicle. The process was straightforward and completed efficiently. Throughout the entire procedure, they maintained clear communication and provided regular updates regarding the progress. I am highly pleased with the level of professionalism and transparency demonstrated by the Northern Collision team in completing the repair in a timely manner.

Jordan (Honda owner) reviewed 11/20/25

Carla (Chevrolet owner) reviewed 11/20/25

Great job in a timely fashion!

Clearly explained next steps and the text notifications were a plus.

Cornelius (Mercedes-Benz owner) reviewed 11/18/25

My first time here and it will not be my last. Everyone was nice and Sarah was a such a sweetheart.

Colleen (Nissan owner) reviewed 11/17/25

Sarah is amazing. She was extremely helpful with my insurance and the repair process

Gloria (Jeep owner) reviewed 11/17/25

Great experience with Sarah and staff. From the minute you arrive for an estimate, they were already in place to address your need; which displays absolute communication and eagerness to serve you. Great job completed earlier than expected. Thank you 🙏🏾

I have already been sharing my experience and the point of satisfaction that I experienced.

Absolutely great service. Staff professionalism was impressive and did a timely and excellent repair job.

Excellent service‼️ Sta

Stephanie (Cadillac owner) reviewed 11/17/25

Excellent work. Excellent customer care.

Eric (Chevrolet owner) reviewed 11/14/25

Everyone was extremely nice and accommodating. I know that it is a business, but the positive attitude by the staff, as a customer, was extremely appreciated.

Jerry (Dodge owner) reviewed 11/11/25

Don't use the interprise for me the one on 8mile use the one on Woodward for me. Thanks

I already have

Good Services best Repair shop..thanks

Excellent

Barbara (Buick owner) reviewed 11/10/25

Everyone was so helpful and Sarah was the sweetest in every way thanks so much

Took very good care of my car thanks so much

Darrius (Cadillac owner) reviewed 11/10/25

Great and fast

Great

Keeshawn (Dodge owner) reviewed 11/7/25

Sarah was the best she deserves a raise

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Normally it's not possible for an auto body shop to provide an accurate estimate over the phone because they will need to inspect the vehicle for hidden structural damage.

Northend Collision Shop, Inc.

About Northend Collision Shop, Inc.

Reviews (1,429)

1,077 Customers Rated

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?