Gerber Collision & Glass - Commerce Township

4.8 (3,254reviews)
97%
3055 E West Maple Rd,  Commerce Township,  MI  48390

Gerber Collision & Glass - Commerce Twp offers quality collision repair/auto body services backed by a National Lifetime Guarantee.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
Chrysler
Dodge
Fiat
Hyundai
I-Car
Jeep
Kia
Ram

Reviews (3,254)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for outstanding repair quality, with many noting their vehicles looked brand new or showroom-ready upon return. The team received high marks for proactive and frequent communication, including text updates and phone calls throughout the repair process. Timeliness was a strong highlight, with numerous customers reporting their vehicles were completed ahead of schedule. Customers also appreciated the added touch of interior and exterior cleaning upon vehicle return. A few customers noted areas for improvement directly from their experiences, including occasional delays in repair timelines, inaccurate initial time estimates, and isolated concerns about paint quality or incomplete repairs. Overall, the vast majority of customers expressed strong satisfaction and willingness to recommend the shop.
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"Great outcome! Door looked as if it never happened. Appreciate the detailing too"
"Amazing service and even better quality."
"... 4th vehicle Gerber repaired for us over the years . The make the car look new" Read more
"... fender a kindergartner could have done a better job. There is no care from the work they did!" Read more
"MY FRONT BUMPER RIGHT SIDE HAS DEEP SCRATCHES THAT WHERE NOT ON THE CAR WHEN THE TOW PICKED IT ..." Read more
"It was ready before promised and the interior was cleaned spotless."
"Excellent and speedy service. While other places said it would take weeks, the guys there got it done in days."
"Gerber Collision & Glass completed the job in half the time than was quoted and my car looks beautiful inside and out."
"Lead time was not accurate 2-3 days turned out to be 7 days Due to vendor for spray on bedliner"
"Faster. Take less time"
"... Friday afternoon! They were extremely efficient and the communication was impeccable! They even detailed my car, washed it and topped off the fluids!! A+" Read more
"From start to finish the communication was exceptional. They gave me a target completion date and the vehicle was repaired sooner ..." Read more
"Work was really well done, attention to detail excellent, communication excellent."
"... repair was good and completed in a timely manner. I was updated via texts as to the progress in my repair. The selection of a State Farm preferred repair facility ..." Read more
"Didnt inform me that they werent replacing all the damaged parts"

My Experience

Every time that I have had a car repaired at this location the vehicle has been properly repaired with NO problems afterwards, and that is the reason I return!!

My Experience

Team was very thrilled and efficient from the beginning to the end of the process. Very good communications, which is a big deal for me.

Likely to Recommend

Staff and repair work are outstanding.

Repair Quality

My vehicle is a 2018 and looks better than new. First class repair work. Exceeded my expectations.

Customer Service

Customer service exceeded my expectations. Job well done. Thank you.

Likely to Recommend

Repair Quality

My vehicle was done very well

Customer Service

They were very professional.

Returned Clean

My Experience

The team was courteous and helpful. They explained the process and kept me informed.

Likely to Recommend

Repair Quality

Good job as always.

Customer Service

Good job as always.

Returned Clean

My Experience

I wish you had a shuttle/ loaner service.

Likely to Recommend

Repair Quality

You were wonderful. I’m accustomed to my dealer having a shuttle.

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Paint looked good and dent was completely gone. They were in constant communication as the vehicle went through each step. Truck was done a day early.

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Repair was great. Looks like new

Customer Service

Gerber kept me in the loop about everything that was going on.

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

My Experience

Job well done. Kept me informed and delivered as promised. Very happy with the workmanship.

My Experience

Looks great! Job well done. Thank you for cleaning the interior. That was my next project.

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Customer Service

My Experience

I appreciated the communication clarity and updates. The work was timely and consistent with your estimated completion time.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Paint bubbles burst all over the hood and front facial. Some staff not friendly at all, condescendant, while other were very nice. Difficult to plan car return ahead of time.

Customer Service

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Customer Service

The service was great Timely And kept me up to date

Likely to Recommend

I appreciated the facilitiy locality and the professionalism of the staff and the ease of repair as a whole.

Repair Quality

The staff were polite and professional. The repair was good and completed in a timely manner. I was updated via texts as to the progress in my repair. The selection of a State Farm preferred repair facility provided an expert repair with minimal effort/worry on my part. I especially appreciate the door to door service with drop off and pick ups to facilitate my car delivery with a porter using my vehicle.

Customer Service

Again, the staff were polite and professional. They listened to my concerns and worked well to meet my needs thereby ensuring my car repair went smoothly.

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Customer Service

Great service