Gene Butman Ford Sales Inc

4.9 (405reviews)
96%
2105 Washtenaw Rd,  Ypsilanti,  MI  48197
See Photos

Established in 1957, Gene Butman Ford was the second dealership to open in the city of Ypsilanti. Named for its founder, Gene Butman Ford has remained a family-owned business with Ken Butman following his father as President in 1980. The dealership moved from Pearl Street to Washtenaw Avenue in 1965, and completely remodeled in 2002. Gene Butman Ford employs 80 individuals, and offers a full line of cars, trucks and utilities. They have a complete state of the art service department as well as a well stocked parts department and body shop. Of their many awards, Gene Butman Ford is most proud of having won the Ford Motor Company's, prestigious President's Award, based on customer satisfaction, Seven times.

Services
  • Free Estimates
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
I-Car
Call
Email

Reviews (405)

Customers say
Overall Customer Satisfaction
Customers consistently praised the collision department for delivering high-quality repairs, with many noting their vehicles were restored to excellent condition, including perfect paint matches and thorough attention to detail. The team received strong recognition for outstanding communication, with regular updates via calls, texts, and emails keeping customers informed throughout the repair process. Timeliness was frequently highlighted, as repairs were often completed ahead of schedule. Customers also appreciated the extra efforts made, such as providing loaner vehicles, coordinating with insurance providers, and even delivering vehicles to customers. A few customers noted areas for improvement, including occasional delays without proactive status updates and minor cleanliness concerns upon vehicle return, as mentioned directly in their feedback. Overall, the overwhelming majority of customers expressed high satisfaction and indicated they would return and recommend the shop to others.
AI-Generated from reviews written in the last 12 months
Select to learn more
"... everything in the time frame they said they would. The quality of the repair is great! Its nice to have a place I can rely on!" Read more
"If I could give a 20 I would. The repairs were swift, complete and the service was above the call of duty. I will be returning if I need repairs in the future"
"... autobody shop communicated with us twice a week and the repair was done quickly and expertly. I will bring any future autobody repairs to Gene ..." Read more
"... coordinating with my insurance company and car rental, then promptly restoring my vehicle to showroom condition." Read more
"The collision dept at Gene Butman was very professional and thorough. They kept me informed every step in the repair process. My vehicle looks great. Thank ..." Read more
"It was ready earlier than I expected which was nice."
"... called Me to keep me updated on completion of the job. They finished a week sooner than they originally expected. I cant say enough about the service, the attentiveness, ..." Read more
"It was ready before the time they had estimated!"
"... Ford got the vehicle into the shop expeditiously and completed the repairs very quickly." Read more
"Estimate said four days, vehicle was completed after nine days. No status updates provided about the delay. I had to contact collision center ..." Read more
"... be sure the electronics were correctly aligned and keeping me informed of the process." Read more
"Excellent service in every way Excellent communication All employees involved went the extra mile for me it was much appreciated . First accident In ..." Read more
"Streamlined process, friendly and knowledgeable staff, excellent communication, stellar repair work."
"Process was smooth and quick with clear and consistent communication from the Gene Butman team."
"... four days, vehicle was completed after nine days. No status updates provided about the delay. I had to contact collision center on day six about ..." Read more

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Great job !

Customer Service

They all went overboard!

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

My car has been there for 7 weeks, it is still not done, it was a very minor fender bender. Im confused why I keep getting requests about how you did, when you have not completed the work.

Customer Service

My car has been there for 7 weeks, it is still not done, it was a very minor fender bender. Im confused why I keep getting requests about how you did, when you have not completed the work.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

My Experience

My car is not fixed. There is a plastic part dragging on the ground

Likely to Recommend

every single person who is in my life right now knows to not bring their cars here because they witnessed firsthand how incredibly awful it was for me!

Repair Quality

I had my car taken to Gene Butman Ford after an accident, and while everyone I interacted with was kind and polite, the overall experience was incredibly disorganized. It took almost two months to get my car back, and I was actually called twice and told that my car was ready when it was not. When I finally was able to pick it up, there was still a piece of plastic hanging from the car, so I had to bring it back again to have it addressed. I appreciate that the staff was friendly and kind throughout the process, but the lack of communication, misinformation, and the extremely long turnaround time made the experience very frustrating. I understand that repairs after an accident can take time, but the repeated incorrect updates and the condition of the car when I was told it was ready were disappointing. Unfortunately, the kindness of the staff wasn’t enough to make up for how disorganized the overall process was.

Customer Service

Returned Clean

Kept me Informed?

No

Ready on Time?

No

My Experience

Everyone was so helpful, Brenda was so thoughtful , she lightened the stress & made me feel bettet. Thank you.

Likely to Recommend

Repair Quality

They were all mist helpful & suppotivr.

Customer Service

Brenda was especially supportive & understanding for my issues. All were heloful.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Experience

Gene Butman Ford Dealership has some of the best people, they’re honest, sincere, and dedicated. They do quality work.

My Experience

Job well done.Thanks

Likely to Recommend

Repair Quality

Well done

Customer Service

Nice

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I appreciate the communications from the office as the work was being done.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

No

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Amazing ! All the time !

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Experience

Likely to Recommend

Repair Quality

Customer Service

Streamlined process, friendly and knowledgeable staff, excellent communication, stellar repair work.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Likely to Recommend

Repair Quality

Repair quality was excellent

Customer Service

Repair shop personnel at Gene Butman Ford were excellent

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Rob, Brenda, and team did a great job with my Mustang! They went above and beyond in my opinion.

Likely to Recommend

Repair Quality

Customer Service

Everyone did a great job keeping me updated, especially Brenda!

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

1 - 20 of 405

Auto body shops nearby

view more shops in: Ypsilanti  |  48197