Gerber Collision & Glass - Ann Arbor/Wagner Rd.

4.9 (2,649reviews)
98%
723 S Wagner Rd,  Ann Arbor,  MI  48103
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In operation 85 years, 7 years at this location.

Gerber Collision & Glass - Ann Arbor offers quality collision repair / auto body services backed by a National Lifetime Guarantee.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
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Reviews (2,649)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its exceptional service quality, with repairs frequently described as flawless, beautiful, and exceeding expectations. A standout theme across reviews is the impressive timeliness, with many customers delighted to receive their vehicles ahead of schedule. Communication was widely celebrated, particularly the regular text updates that kept customers informed throughout the repair process. Customers also appreciated the added touch of vehicles being returned cleaner than when dropped off. A small number of customers noted areas for improvement, including occasional repair oversights, delays in follow-up communication, and isolated instances of unprofessional interactions, as mentioned directly in their feedback.
AI-Generated from reviews written in the last 12 months
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"... my vehicle and treated it as if it were their own. The quality of the repairs was excellent, and my car looked flawless when I picked it up. The team was professional, honest, ..." Read more
"... everything. I am sooo very happy with EVERYTHING! My truck was repaired back to the beautiful vehicle it was before the accident! Impeccable work!" Read more
"I am not totally satisfied with the work done on my car. My car was in the shop in Ann Arbor from January ..." Read more
"Outstanding customer service from this location. They did a beautiful job, and my car looked cleaner and better than it did when I dropped it off! Their staff is very accommodating, conscientious, ..." Read more
"Repairs were done very well, pricing was good, communication was excellent, and they had my car done prior to the expected date!"
"... is great at this point and I dont expect problems. Beautiful workmanship. So much faster than I expected. AA+ service" Read more
"So appreciated the updates during the repairs! Finished sooner than expected! Everyone was exceptionally friendly and knowledgeable. ..." Read more
"... pleasant, efficient, informative, and easy to deal with. Repairs were done slightly ahead of time estimated and I was kept updated as they proceeded." Read more
"Great communication and timeliness! Plus, they completed by car before they were scheduled to!"
"Brought in Monday of Thanksgiving week, told would be finished in 5 days but not ready or pick up until 8 days."
"... extraordinarily high quality! My car looks great, and the daily text updates were very helpful once the project got going!" Read more
"... called to find out it was delayed until Wednesday. Communication while repairing the car was not great. I was told I would be contacted multiple times about ..." Read more
"... because I hadn't been informed it would be done early. Customer service was excellent as they worked with Enterprise to eliminate the rental fee and return the rental car for me." Read more
"Car looks as good as new. Loved receiving regular updates on the status of the repair, saved me the time of having to call in for updates."
"... repair period Panels poorly aligned. No call from shop Damage to rear door driver side Panels poorly aligned. Dont damage the car, call me as you said you would" Read more

My Experience

did a excellent job and I would recommend other people to you thank you

Likely to Recommend

Repair Quality

10 I was totally satisfied with the work on my Buick Envision

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Everyone is amazing to work with. They always keep you up to date on your vehicle progress and go the extra mile. I have shops closer to my home, but go out of my way to use them because their service is excellent.

Likely to Recommend

Repair Quality

Customer Service

Great to work with. Excellent customer service.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Experience

I was pleased with the work, and Lori, the receptionist!

Likely to Recommend

I have been recommending them for many years

Repair Quality

I am very pleased with your work !

Customer Service

Very satisfied

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Good communication and updates. It was completed in a timely fashion. Looks brand new after they fixed it up. Easy to make the appointment and friendly service.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Plenty of status updates. Done on time. Looks great.

My Experience

The person in charge at the reception desk is very nice and helpful. The work was well done and I appreciated that my car was cleaned some inside and was clean outside. Having the car ready a bit sooner would have been good but was not requested. So, it was fine.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Great to work with, easy process, great communication and final results.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Very good work and customer service.

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Would likely recommend to other who need body work.

Repair Quality

Was done quick, lines looks good. A few very minor paint imperfections, what looks like dust in the paint, but overall the paint and color look good.

Customer Service

Very easy to work with, even did something extra for me free of charge which was really cool.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

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