Gerber Collision & Glass - Ann Arbor/Wagner Rd.

4.9 (2,608reviews)
98%
723 S Wagner Rd,  Ann Arbor,  MI  48103
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In operation 85 years, 7 years at this location.

Gerber Collision & Glass - Ann Arbor offers quality collision repair / auto body services backed by a National Lifetime Guarantee.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
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Reviews (2,608)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for its exceptional service quality, with repairs frequently described as flawless, professional, and completed to the highest standard. Many highlight that vehicles were returned looking brand new, often cleaner than when dropped off. Timeliness is a standout strength, with numerous customers noting their vehicles were completed ahead of schedule. Communication is widely celebrated, with regular text updates and proactive outreach keeping customers informed throughout the repair process. A few customers noted areas for improvement, including isolated incidents of inadequate vehicle cleaning upon return, minor repair oversights requiring a follow-up visit, and occasional lapses in proactive communication regarding delays. Overall, the vast majority of customers express high satisfaction and willingness to recommend the shop.
AI-Generated from reviews written in the last 12 months
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"... my vehicle and treated it as if it were their own. The quality of the repairs was excellent, and my car looked flawless when I picked it up. The team was professional, honest, ..." Read more
"... times. I have not had one occasion to request re-work. They are quality experts and I should know. Gerber has handled all my repairs for ten years and I have always been ..." Read more
"... recommending them! I am sooo very happy with EVERYTHING! My truck was repaired back to the beautiful vehicle it was before the accident! Impeccable work!" Read more
"Friendly, communicative, informative, and prompt service. Couldnt believe you guys even vacuumed my car! Beyond impressed ..." Read more
"Repairs were done very well, pricing was good, communication was excellent, and they had my car done prior to ..." Read more
"Everyone was amazing! I was shocked it was done so fast."
"They not only did an excellent job, but completed it 2 days early!"
"... updates have kept me apprised of the repair process. It was ready in half the time promised. In my experience the professionalism and warmth of ..." Read more
"Beautiful workmanship. So much faster than I expected. AA+ service"
"Car was ready 2 full business days ahead of schedule"
"Excellant communication! Was ready early. Communication with customer = 10+ Quality of repairs = 10+"
"Very good service, less than estimated, good communication"
"Communication while repairing the car was not great. I was told I would be contacted multiple times about timing ..." Read more
"Gerber was excellent. Every step of the job was communicated and completed as scheduled. Communication was excellent. Gerber set and maintained ..." Read more
"... truck. Communication was also excellent. Thank you. Communication was fantastic. Thank you. You guys did a great job. I would recommend ..." Read more

My Experience

Great experience from beginning to end. Team answered my questions and worked around my schedule

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The work was done in a timely manner. The communication was very good. Most important, the work is extraordinarily high quality!

Likely to Recommend

Repair Quality

My car looks great, and the daily text updates were very helpful once the project got going!

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great communication and timeliness! Plus, they completed by car before they were scheduled to!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Kept me informed, work completed sooner than expected

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Surprisingly easy process from start to finish

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I especially like the many texts we received about the status of the job!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Repairs completed three days early and well done.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Friendly, easy to deal with. Fine craftsmanship.

Customer Service

Front desk, estimate, to paint and finish, outstanding

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

The only problem I had was a restraint system fault, which the Gerber people identified. I signed a waiver to allow me to take the car as I needed it on the weekend, but then the following week I took it myself to the BMW dealer. They just needed to reset the system. It would’ve been more convenient if the Gerber glass people had arranged for me to take the car over and just plug it in without the paperwork and associated overhead of checking it in to BMW of Ann Arbor, and waiting, and then retrieving it. I encourage you all to think of a way too more closely collaborate with your car dealers for a more seamless customer experience. Otherwise, I’m very satisfied with your service and the result as well as the friendliness of your front desk and the technician with whom I spoke

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Very professional and efficient team at the Wagner Ann Arbor complex!

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I very much appreciated the almost daily up date and progress of the work being done our vehicle.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Gerber did a nice job!

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

The staff were extremely helpful and friendly. The repair done on my car was superb.

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The car was expertly repaired and in the promised time. Mike and Laura were very congenial.

Likely to Recommend

Repair Quality

Quality work and on time.

Customer Service

Friendly and personable.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Easy to work with, even though I was out Of town and had to have family pick-up and drop-off.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I had an outstanding experience with this auto body shop from start to finish. They took exceptional care of my vehicle and treated it as if it were their own. The quality of the repairs was excellent, and my car looked flawless when I picked it up. The team was professional, honest, and kept me informed throughout the entire process. They took the time to answer my questions, explained everything clearly, and delivered exactly what they promised. It’s clear they take pride in their work and genuinely care about their customers. I highly recommend this shop to anyone looking for high-quality repairs and exceptional customer service. If you want your vehicle in the hands of people who truly care, this is the place to go. Thank you for making the entire experience stress-free and for taking such great care of my car!

Likely to Recommend

Repair Quality

I had an outstanding experience with this auto body shop from start to finish. They took excellent care of my vehicle and treated it like their own. The repairs were top-notch, and my car looked flawless when I picked it up. The team was professional, honest, and kept me informed throughout the process. They answered my questions clearly, delivered exactly what they promised, and clearly take pride in their work and customer care. I highly recommend this shop for quality repairs and exceptional service. If you want your vehicle in the hands of people who truly care, this is the place to go. Thank you for making the experience stress-free and for taking such great care of my car!

Customer Service

I had an outstanding experience with this auto body shop from start to finish. They took excellent care of my vehicle and treated it like their own. The repairs were top-notch, and my car looked flawless when I picked it up. The team was professional, honest, and kept me informed throughout the process. They answered my questions clearly, delivered exactly what they promised, and clearly take pride in their work and customer care. I highly recommend this shop for quality repairs and exceptional service. If you want your vehicle in the hands of people who truly care, this is the place to go. Thank you for making the experience stress-free and for taking such great care of my car!

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

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