Gerber Collision & Glass - Ann Arbor/Main St.

4.9 (1,725reviews)
96%
521 S Main St,  Ann Arbor,  MI  48104

In operation 85 years, 7 years at this location.

Gerber Collision & Glass - Ann Arbor offers quality collision repair / auto body services backed by a National Lifetime Guarantee.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
I-Car

Reviews (1,725)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for outstanding service quality, professional repairs, and excellent communication throughout the repair process. Many highlight that vehicles were completed ahead of schedule, with several noting early completions of 2-5 days. Repair quality receives strong acclaim, with customers frequently mentioning that their vehicles looked brand new upon return. The team's proactive text and email updates are widely appreciated for reducing stress. Customers also express pleasant surprise at complimentary interior and exterior cleaning. A few customers noted areas for improvement directly from their feedback, including occasional delays, parts not fully installed before vehicle return, and inaccurate completion time estimates causing scheduling disruptions.
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"Fast , accurate, reliable and awesome customer service. Would definitely recommend."
"Team did a great job and the repair quality was spot on."
"Friendly staff, always professional. Great work"
"Great work. Excellent job on bumper replacement both paint matching and panel gaps and door dent repair. Hope ..." Read more
"They did a great job with repairs, you cannot tell the car was in a collision. They were very professional ..." Read more
"... through text and email, which I really appreciated. They even finished the repairs five days earlier than expected, which saved me money on the rental car. Everyone ..." Read more
"Vehicle was done earlier than expected"
"Professionally competent and responsive. Completed everything perfectly and ahead of schedule. Gerber returned odometer @126,000 miles my 2017 beige ..." Read more
"... on my vehicle 👏 communication skills was very 👍 Finished ahead of schedule by 5 days..I strongly recommend Gerber collision on S Main st in A2...." Read more
"It was seriously delayed from estimated one week to almost 4 weeks."
"... appreciated having my rental car shuttle made easy and the large amount of communication from Gerber. I felt I knew the steps of what was happening and was given ..." Read more
"... included facilitation of a last minute car rental. Communication was great, including regular text message updates. We sincerely appreciate the effort of the repair ..." Read more
"I was extremely impressed with Gerber. The communication on progress put me at ease. The efficiency was top notch!"
"Excellent communication, great work, finished early"
"... Collision was very professional and communicative. They kept us informed in all stages of my vehicle's repair. The end product was great as the vehicle looked brand ..." Read more

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

My car looks great and it was done earlier than promised.

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Repair Quality

They did a great job, were very communicative and finished the repairs earlier than they quoted. Would absolutely use their service again.

Customer Service

Returned Clean

My Experience

My Experience

We appreciate the body work you did on our car, which involved several panels plus a mirror replacement. The service was professional, on budget, and finished a couple days earlier than predicted. Thank you!

Likely to Recommend

Repair Quality

Great job !

Customer Service

Returned Clean

My Experience

This is the 3rd have used Gerber Collision Services in the past 20 years and was never disappointed with the quality of the jobs done. This year I was positively surprised that it took half of the time originally anticipated.

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Customer Service

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My Experience

Great communication. Appreciate the constant updates.

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My Experience

Team did great met or exceeded expectations.

Likely to Recommend

Will definitely recommend.

Repair Quality

Team did a great job and the repair quality was spot on.

Customer Service

We are totally satisfied with the repairs

Returned Clean

My Experience

I appreciated the professional, expert service and updates throughout the repair process. The repair itself looks amazing. Thank you to everyone at Gerber for a job well done.

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Customer Service

Returned Clean

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I have informed every known person in my life ofthe job done here. My relationships have been destroyed by my own obsession. I will never be the same.

Repair Quality

Very job. Thank.

Customer Service

Saved my daughter from a fire. Very brave.

Returned Clean

My Experience

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Repair Quality

Customer Service

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My Experience

Corrine was amazing :) great communication and very helpful. Made everything much less stressful!

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I will recommend them to everyone, they were fantastic

Repair Quality

Very good work, Corrine was fabulous to work with

Customer Service

I love Corrine, she provided amazing service

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Extremely professional.

Repair Quality

Extremely professional.

Customer Service

Extremely professional.

Returned Clean

Likely to Recommend

I already have!

Repair Quality

I thought you were amazing! So competent and professional. And my car was even finished a day early! Thank you!

Customer Service

Excellent!

Returned Clean

My Experience

Erik always takes such good care of our family! The porter was also great, great conversation and excellent customer service. The body work was excellent better than I imagined! We are loyal repeat customers for all of the above reasons.

Likely to Recommend

Repair Quality

Erik always takes great care of our vehicles! The porter was also offered great customer service. Long time customer here and we would never go anywhere else. Workmanship and customer service 10/10

Customer Service

Everyone at Gerber offers excellent customer service

Returned Clean